Mercedes-Benz of Ft. Lauderdale - Service Center

Subject: Extremely Disappointing Experience with Mercedes Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealer Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale. Let me start by giving some background. Over the past two decades, I've owned four Mercedes vehicles, all purchased with the confidence that I was investing in not just a car, but a premium experience. For my current vehicle, I purchased both the rim/tire insurance and an extended warranty directly from this dealership. Just two weeks ago, I also bought four new tires, along with alignment and balancing services—again, from the Fort Lauderdale location. Since they were already changing the tires, I noticed some small scratches on the rims and requested they be fixed. When I asked for a loaner, as has never been an issue before, I was informed that loaners weren’t available for something as “minor” as tires. Accepting this, I made an appointment, dropped off my car on a Friday, and left it until Monday because the rim repair would take two days. During this time, I had to cover my own transportation costs with Ubers to and from the dealership. When I picked up the car on Monday, I was shocked to see that the rims were poorly repaired, with a different paint and texture than the original finish. My advisor, Xavior (who was incredibly professional and courteous), agreed that the job was far below Mercedes’ standards. We scheduled another appointment for two weeks later to correct the issue, at which time I was promised a loaner because the rims would need to be sent offsite and the work would take several days. Fast forward to Friday the 19th, the day of my appointment. Due to an unexpected work commitment, I arrived an hour early, only to be met with resistance from the valet despite my being on their list. After 20 minutes of excuses, I finally met with a manager, Daryl Jones, who took another 35 minutes just to review my case. During this time, he repeatedly told me to wait outside his office, which felt dismissive and unprofessional. Eventually, he informed me that I would not be receiving a loaner because, as he put it, the advisor “made a mistake,” and my situation wasn’t serious enough to warrant one. Frustrated and confused, I expressed how this made no sense given the warranties I had purchased, the work I had already done at this dealership, and the inconvenience I had endured. It was at this point that the “director” (a lady whose name I was too upset to catch) intervened, only to employ the same dismissive tactics. Even more astonishingly, she suggested that if I wasn’t happy with the service, I should consider getting the work done elsewhere. To say I was shocked would be an understatement. Never in my life did I expect to be treated with such disrespect, especially after being a loyal customer for two decades and having spent thousands of dollars at this dealership. When I pointed out that they had already done a subpar job and questioned whether they were willing to lose a long-term relationship over a loaner car, she merely suggested making another appointment for the following week. If this is how the upper management at this dealership handles customer concerns, I see no reason to continue doing business with them. This experience was nothing short of horrible, and I will not be returning. More

My experience with Mercedes is awesome service is excellent the people are professional and kind excellent the people are professional and kind More

"I recently leased a brand-new Mercedes Benz GLE350W4, less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the cust less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of Fort Lauderdale was nothing short of appalling. Their lack of empathy, incompetence, and disregard for their customer's satisfaction is unacceptable. They told me that the radiator (coolant) leak was not covered under warranty. They believe the leak could have been caused by a rock or something to that nature hitting the radiator and making a small hole to cause a coolant leak to happen. I cannot believe a premium car could have such issues. The quality of the parts they are using is short of a premium brand and the fact that the design of the Radiator could cause damage to happen that easily is beyond me. We drive on the road every day and every day you will encounter road debris on the road. No way of avoiding that. When they assessed the problem and the cause they came back to tell me that I would be responsible for the repair as Mercedes Benz does not cover this damage under warranty. They provided an estimate of over $3000.00 to fix this problem. I tried to address the issue at a local level with the Sales Manager Daryl Jones and he was not helpful at all. In our conversation he went on to dismiss the fact that when the car was being serviced the technicians went on to make the problem worse than what it came in with. Costing over $4000.00 now to fix. I asked to speak to the General Manager and Daryl went on to tell me I needed to speak to his manager. I had never heard back from her, and when I called wanting to speak to the General Manager, they would not connect me as I must follow the chain of command. It has been well over a month, and I have not received any communication back. I made 2 calls to corporate headquarters and was advised that there was nothing that could be done as the dealer is independently owned but, in the meantime, they opened a case to document my concern. Supposedly Corporate has made calls to the dealership to have someone call me and no one has. Upon online investigation I found that this is a known issue with Mercedes Benz as many users have complained about a similar issue. To not address the issue and expect customers to cover the expense is ridiculous. I carefully chose Mercedes Benz. As a proud owner of a luxury vehicle, I expected a higher standard of service. Unfortunately, my experience was far from it. I strongly advise potential customers to reconsider their choice of dealership and Brand based on my extremely negative encounter. More

Stanley in parts very helpful and responsible. Also able to schedule repairs as needed quickly Also able to schedule repairs as needed quickly More

Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particul Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location, where I faced prolonged delays and poor communication, I walked into the Fort Lauderdale dealership with my guard up, prepared for another confrontation. However, Robert's warm smile and friendly demeanor immediately put me at ease. His professionalism and genuine care completely restored my faith in the brand. My appointment was on July 16th at 12:00 PM EST, and from that first interaction, Robert's exceptional service and attention to detail were evident. He was incredibly transparent about the service process and kept me well-informed every step of the way, even providing a text update on July 18th around 1 PM. My car was ready by noon the following day, exceeding my expectations! What truly sets Robert apart is his personalized approach. He took the time to get to know me and my concerns, making me feel like a valued friend rather than just another customer. Notably, I did not share my previous frustrations with the Pompano location and Haden Smith until after my car was serviced. Robert had already proactively identified an issue with my steering wheel and ordered a replacement, demonstrating his commitment to providing the best possible service from the very beginning. Robert's dedication to customer satisfaction was evident throughout my entire experience. His initiative to address the steering wheel issue before knowing about my past frustrations showed his commitment to excellence and quality service. Overall, Robert's friendly and professional demeanor, transparent communication, personalized service, and commitment to quality make him an exceptional Service Advisor. He has not only turned my service experience around but also made me feel like a valued member of the Mercedes-Benz family. I cannot recommend Robert Blair enough. If you're seeking a Service Advisor who is professional, knowledgeable, and genuinely cares about your experience, ask for Robert. He is an invaluable asset to the Mercedes-Benz brand! Visit the Fort Lauderdale location and experience the exceptional service for yourself—just ask for Robert Blair! More

I have had service twice in one week. Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! More

All work was done to my expectation and in a reasonable time frame. Mike was able to give me updates and keep me informed time frame. Mike was able to give me updates and keep me informed More

First contact with service department personnel was very welcoming. After meeting with my service advisor I was provided with a list of items that they needed to do based on the history of the car…that work welcoming. After meeting with my service advisor I was provided with a list of items that they needed to do based on the history of the car…that work did not need to completed. More

My service advisor Polo did a great job for me during my last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 stars. I rated the dealership a 4 overall because of some prior issues as mentioned. More

Fast and efficient service Department. Rudy my service advisor has been great to work with and has great follow thru. Rudy my service advisor has been great to work with and has great follow thru. More