Mercedes-Benz of Fresno

Tech consultant Recently Bought our 2017 AMG C63 and knew nothing about the car till i met with the tech consultant Cecilia. She was extremely thorough & patient. S Recently Bought our 2017 AMG C63 and knew nothing about the car till i met with the tech consultant Cecilia. She was extremely thorough & patient. She even offered to swing by my house to help set up the garage door opener with my new car. Sweet gal with phenomenal customer service! More

Love MB of Fresno We have been working with MB of Fresno for a few years now. Every time we walk away we are amazed at the great customer service we receive. Luis is al We have been working with MB of Fresno for a few years now. Every time we walk away we are amazed at the great customer service we receive. Luis is always professional and makes our car buying experience pleasant and easy. Today I met with Cecilia to go over all the features of my new GLS450. She was professional and went above and beyond. She drove to my house with me to set up the garage door opener in my car. We will continue to buy cars from MB of Fresno because of the great team there! More

Great Follow-Up & Customer Service I recently switched over to MB after leasing from another maker for the past 9 years. I was hesitant to switch at first, but was ready for a change a I recently switched over to MB after leasing from another maker for the past 9 years. I was hesitant to switch at first, but was ready for a change and my subsequent interactions with the MB Fresno staff made me feel good about my decision to go with a new MB lease. From my first visit to MB Fresno, I was impressed with the salesman, Aron Marquardt, who was very friendly, knowledgeable, honest, and helpful. He was respectful and professional....never pushy, but did follow-up in the days after my visit since he knew I was a couple of weeks away from my lease end with my other vehicle. I told him what vehicle and features I was looking for and he worked hard to locate a car at another MB dealership. He was great about answering some finance questions I had and connected me with Eric Souza in the finance department. I was pleased with the convenience of doing the initial credit application online, then just stopping by to sign all the paperwork - quick and easy! Eric was also very professional and friendly. Aron was great at following up with me throughout the whole process with phone calls and texts (super convenient!). He kept me updated on the status of the deal (pricing and financing), locating a vehicle, the vehicle's arrival, and checked in with me regularly as I dealt with some bodywork issues that came up. He really went above and beyond to make sure I was happy and satisfied with my new lease. I really appreciated the open and ongoing communication - it made a huge difference. I was also very pleased with Cecilia Nguyen's support as the Product Specialist. She reached out to me to arrange a review of my new vehicle. Although I wasn't ready to meet with her right away, she followed up with me and scheduled a convenient time. She even came to my workplace so I didn't have to take extra time out of my day to drive to the dealership. She was very friendly, professional, and patient as she explained the vehicle's features. This review was a nice touch. As I've visited the dealership a few times in the first couple of weeks of getting my new car (for the bodywork issue), I've found that all the staff at MB Fresno are friendly and helpful. They take time to greet me and ask if I need anything - from the gals at the front desk, coffee bar staff, cashier, and service area staff. My interactions have been very positive - the staff seem to genuinely care and have the customers' best interests at heart. So, although my car wasn't "perfect" due to the minor bodywork issues, Aron and the staff at MB Fresno have made up for it with their professionalism and great customer service. I appreciate the follow-up and thoughtfulness from all involved. More

Mercedes- Benz of Fresno Review The gentleman, Andre Emerzian was my sales representative. I appreciate everything he did for my husband and I. We weren't really sure what car we wan The gentleman, Andre Emerzian was my sales representative. I appreciate everything he did for my husband and I. We weren't really sure what car we wanted and Andre was extremely genuine and never pushed any sale on us. Instead he was very informative and made our decision a lot easier. Thank you Mercedes-Benz of Fresno staff, what a great experience this was! More

Great Vehicle, Great customer service Andre Emerzian brought the car we were interested in to our home and made the purchase quite smooth and effortless. Andre had a keen sense of awarenes Andre Emerzian brought the car we were interested in to our home and made the purchase quite smooth and effortless. Andre had a keen sense of awareness of the specific vehicle and all of the options it had. Enjoyed working with him. More

Andre Emerzian HELPED ME WITH ALL MY NEEDS AND WAS PATIENT THROUGHOUT THE ENTIRE PROCESS. I DIDN'T KNOW MUCH ABOUT THE FEATURES OF THE DIFFERENT CARS AND ANDRE BROUG HELPED ME WITH ALL MY NEEDS AND WAS PATIENT THROUGHOUT THE ENTIRE PROCESS. I DIDN'T KNOW MUCH ABOUT THE FEATURES OF THE DIFFERENT CARS AND ANDRE BROUGHT ME UP TO SPEED IN NO TIME AT ALL. 5/5 stars!! More

Cecilia is polite, professional and prompt dealing issues. I purchased a new 2017 MB E 43. The car is awesome both in terms of power and comfort. On top of that the technology is more than anything I have seen I purchased a new 2017 MB E 43. The car is awesome both in terms of power and comfort. On top of that the technology is more than anything I have seen on the market. That means there have been a few times, when I need someone really smart to help me figure out an app, or something else with my very smart car. Cecilia has always been polite, professional and prompt in dealing with my issues. It is because of people like her that I have purchased 6-7 MBs from MB of Fresno over the years. All of the people there work very hard and do a very good job. More

GLC300 - Thank you Luis!! Luis & Eric were extremely friendly and knowledgeable. Luis went above and beyond to assist us from the very beginning. We actually just went to test Luis & Eric were extremely friendly and knowledgeable. Luis went above and beyond to assist us from the very beginning. We actually just went to test drive a car and ended up driving a brand new car home. They made the process of buying a car a lot easier than it seems. Everyone else from the General Manager to reception staff were extremely friendly, helpful, & professional. Earlier in the day we test drove a land rover discovery which was more than $10K higher in price than the GLC300 but this less expensive Mercedes was more comfortable and had way more "cool" features. This was literally my best car buying experience. Keep it up MB of Fresno!! More

A very satisfied customer I just bought my MB GL 450 about 2 weeks ago, finally had my 1st car wash, service area on this side is very courteous and hospitable, turn around tim I just bought my MB GL 450 about 2 weeks ago, finally had my 1st car wash, service area on this side is very courteous and hospitable, turn around time less than 20 min. Then I made nan appointment to see Cecilia Nguyen, to know my car's tech beauty, wow her knowledge is excellent( I am not a tech savy) she talk to me in a language that I can remember the techy side of my car. Then she provided answers and solutions to my only worries, like having to procure key to operate my vehicle, now I do not have to fish my key ever again. Again thank you Ms Cecilia Nguyen, MB Fresno is so lucky to have you in their team. More

Bought a certified used CLA-45 AMG Dealing with Etin at Mercedes-Benz of Fresno was honestly the best car buying experience I've ever had. He was informative, helpful, and straight to t Dealing with Etin at Mercedes-Benz of Fresno was honestly the best car buying experience I've ever had. He was informative, helpful, and straight to the point. He helped me ship my car and answered all my questions along the way. I was even reaching out to him in the night via text and he responded quickly. Plus the car was gorgeous when it was shipped to me. Drives and looks just like they described on their site. 1-/1- More