Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Fresno
Fresno, CA
492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 492 reviews
January 19, 2018
The NO service center Never will recommend this dealership. Horrible experience in the service department, no calls, kept my car overnight without a loaner car (or even off Never will recommend this dealership. Horrible experience in the service department, no calls, kept my car overnight without a loaner car (or even offer for one). It cost $250 to just look at it...!?! And, after saying it will be an additional $1,200 to fix, I went elsewhere. Be warned, I only needed a couple hundred dollar repair and was taken care if in a few hours. This dealerships service department should be closed down, investigated and held accountable for the theft of their customers...! More
by Autoexpert
Employees Worked With
Service department
January 18, 2018
GLS450 Cecilia is very polite and helpful. She came to my house and programmed my garage to my GLS450. She was right on time and also went over the features Cecilia is very polite and helpful. She came to my house and programmed my garage to my GLS450. She was right on time and also went over the features of the car with me. Thank you. More
by Bajita Rakhra
Employees Worked With
Cecilia Nguyen
December 29, 2017
Service with vehicle She is such a great and beautiful person and so helpful she puts her customer 1st and that’s what it’s all about keep clients and customers content She is such a great and beautiful person and so helpful she puts her customer 1st and that’s what it’s all about keep clients and customers content Thank you Cecilia More
by Toothfairy
Employees Worked With
Cecilia Nguyen
December 19, 2017
Bad customer service Adviser told me 1hr wait but I took me 3 hrs and he didn’t even apologized instead he made joke abt it stupid service. Never going there again Adviser told me 1hr wait but I took me 3 hrs and he didn’t even apologized instead he made joke abt it stupid service. Never going there again More
by Sanmol
Employees Worked With
David Coquillette
December 18, 2017
5 stars for Cecilia Dealership and staff particallt Cecilia, exceeded expectations. Would highly recommend! Cecilia took a very complicated technical situation and made Dealership and staff particallt Cecilia, exceeded expectations. Would highly recommend! Cecilia took a very complicated technical situation and made it very fun and easy to understand. Delightful personality and energetic! More
by Mike and Debbra
Employees Worked With
Cecilia Nguyen
December 13, 2017
Great experience Cecilia was very thoughtful in answering all of my questions and very patient with my lack of tech skills. She is very professional and pleasant to be Cecilia was very thoughtful in answering all of my questions and very patient with my lack of tech skills. She is very professional and pleasant to be around! More
by J lima
Employees Worked With
Cecilia Nguyen
December 04, 2017
Seamless Transition We recently had a car repurchased by MB and needed to transition to a new model. Everyone at MB of Fresno was very accommodating. Eric took a lot of t We recently had a car repurchased by MB and needed to transition to a new model. Everyone at MB of Fresno was very accommodating. Eric took a lot of time with us helping us to understand the pros and cons of leasing. We were especially impressed with the final touch of Cecelia training us on all of the features of the new car. Such a nice amenity! More
by Asundst
Employees Worked With
Paul Gregory, Eric Souza, Cecilia Nguyen
December 01, 2017
Outstanding Customer Serice Cecelia has been my go to at Mercedes Benz of Fresno since we purchased our first C300. She is extremely responsive to my calls and text messages. Sh Cecelia has been my go to at Mercedes Benz of Fresno since we purchased our first C300. She is extremely responsive to my calls and text messages. She is friendly and professional and sets a very high standard for customer service. Cecelia handles all my vehicle needs, from arranging for service, loaner vehicles and even showing me possible new car options. I feel very fortunate to have her as a resource working on my behalf. More
by 17Kelloggs
Employees Worked With
Cecilia Nguyen
December 01, 2017
Customer service My husband and I enjoyed worked my with Cecilia. She was very knowledgeable and easy to work with. She was very efficient in getting things done My husband and I enjoyed worked my with Cecilia. She was very knowledgeable and easy to work with. She was very efficient in getting things done More
by Grace1
Employees Worked With
Cecilia Nguyen
November 17, 2017
Excellent customer service. Excellent knowledge of products I met Cecelia to learn the new features of the car I just purchased. I was amazed at her knowledge of the vehicle and the thoroughness of her explana I met Cecelia to learn the new features of the car I just purchased. I was amazed at her knowledge of the vehicle and the thoroughness of her explanations of the features. Our family purchased 4 new Mercedes from this dealership and the service I received from Cecelia was one of the best. She is knowledgeable, friendly and very service oriented. I recommend Cecilia to all new Mercedes buyers to learn more about the great features of the Mercedes. More
by Onehappybuyer
Employees Worked With
Cecilia Nguyen
