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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,316 Reviews

2,316 Reviews of Mercedes-Benz of Fort Washington - Service Center

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March 25, 2024

Mercedes-bens of Fort Washington has delivered upon the brand promise of excellence in service. As an older single female, I never feel that my level of service is any different from anyone else. They are More

by PAMELAMATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all of them
Mar 26, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that our team at Mercedes-Benz of Fort Washington has been able to provide you with excellent service. It's important for us that all customers feel valued and respected, so it's great hearing your positive feedback!

March 22, 2024

I am a long time customer. The main reason is, the personal attention given me by Tony Colantonio. For many years now, he has become my connection to your Dealership. That t More

by mfdemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Colantonio
Mar 25, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that Tony's professionalism and personal attention have made your experiences at Mercedes-Benz of Fort Washington so positive. We appreciate the kind words, and we'll be sure to pass them along!

March 21, 2024

Excellent service, polite people professionals, very happy with my car, highly recommend, very nice clean place More

by MASSINOMAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had an excellent experience with us at Mercedes-Benz of Fort Washington! Thank you for recommending our service & team and please don't hesitate to reach out if we can assist you with any additional automotive needs in the future!

March 21, 2024

i was emailed about bringing my car in for a defect in the sun roof the salesperson said.my car not in the defect I'm still getting recall letters and emails and now since I went to the dealer to get it c More

by kevhayward7011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to read about the issue you've experienced with your sunroof after bringing it in for a check. We'd like to understand more about this situation and help resolve any confusion regarding recall letters or emails you are receiving. Please get in touch at your earliest convenience so we can assist further. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 21, 2024

The service department is very responsive. Nick was accommodating to my particular needs and time of vehicle drop-off. Also, retrieved my phone which I had inadvertently left in my console. No More

by ALLUKACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick from Service
Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Nick and our service team at Mercedes-Benz of Fort Washington were able to meet your needs! Thanks for sharing your experience!

March 21, 2024

They don't care about the customer, they are all about making their money. They try to find things wrong with your car so they can make money. More

by EDAGANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

Hello - I'm concerned to hear that we've left you with this impression and would appreciate the opportunity to get some additional details about your experience. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 21, 2024

Excellent service! Explained the repair concern in layman terms. Caring employees. Listening ear. Great experience. More

by JACQUI50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had a great experience at Mercedes-Benz of Fort Washington! Our team always aims to provide top-notch service and clear communication. Thanks for the positive feedback!

March 20, 2024

brake fluid spilled in engine compartment, brake fluid bottle lids in engine compartment, oil fill tube laying on engine and not clipped/fastened in correct location, More

by HUMBERTO.L.BERRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
Mar 21, 2024 -

Mercedes-Benz of Fort Washington responded

Humberto, I'm disappointed to hear about these concerns and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Mar 21, 2024 -

HUMBERTO.L.BERRIOS responded

sure, call anytime

March 19, 2024

My car could not be washed becaused your washer was down. It's important to me to have my car washed when being serviced. More

by HJALCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn that we weren't able to provide a car wash during your recent service visit. We understand how important this is for you and apologize for any inconvenience caused. Please feel free to reach out so we can make it right next time around. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 19, 2024

Mercedes Benz of Fort Washington gave me continuous updates about my vehicle. They fixed my vehicle in a timely manner. More

by DANIELLETILLMAN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Danielle! We're glad to know that you appreciated the updates and timely service at Mercedes-Benz of Fort Washington. Thanks for sharing your experience!

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