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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,320 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,320 Reviews of Mercedes-Benz of Fort Washington - Service Center
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April 06, 2025
Since I purchased my Mercedes three years I have been extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I wanted to speak to the credit staff and I was told they were busy so I asked them to call me at their convenience. I made THREE additional calls and no response. When I was at the dealership last for service I mentioned this to the service rep who then sent an e-mail to them. When service was nearing completion he asked if things were taken care of and I replied that there was no word from them – it seems that they can work on credit for new cars or new customers but don’t care otherwise. I have two calls in this year, one last week and the dealer’s receptionist kindly apologized but it was not her fault that the people responsible do not c are. While I was on the phone with her she sent them another e-mail that I was coming in for service this week and to contact me – guess what, no call – do they even exist? More
by edwardmquinn
Employees Worked With
March 25, 2025
My mom recently bought a Mercedes, and this was our first time visiting this location for service. From start to finish, Jenna Ben-Ammar made the entire experience seamless and stress-free. She was incredibl time visiting this location for service. From start to finish, Jenna Ben-Ammar made the entire experience seamless and stress-free. She was incredibly professional, knowledgeable, and genuinely cared about ensuring everything was handled properly. Jenna took the time to explain everything in detail and kept us updated throughout the process. Her friendly attitude and willingness to go the extra mile truly stood out. It’s not often you come across someone who makes you feel like a valued customer rather than just another appointment on the schedule. If you’re looking for top-tier service and someone who actually listens to your concerns, Jenna is the one to ask for! We’ll definitely be returning thanks to her outstanding customer care. Highly recommend! More
by choeen
Employees Worked With
March 17, 2025
As three auto purchasers from Mercedes of Fort Washington, I am highlighting the professionalism and down to earth interaction that I had with Cassio Harris (service Dept.) on Saturday. He impr Washington, I am highlighting the professionalism and down to earth interaction that I had with Cassio Harris (service Dept.) on Saturday. He impressed me with his courteous and patient approach, as he understood that I had to get the work done and start a business trip. Fort Washington will remain my dealership, plus I will encourage my friends to deal with Fort Washington. Mr. Harris did an outstanding job representing your dealership. More
by TSHARKS1@comcast
Employees Worked With
October 10, 2024
Mercedes Benz of FW is my first place to go to have my car serviced. Andrew was a new Advisor for me. I'm use to Nick who is now in Conshocken. Nonetheless, Andrew gave me the attention & care I'm use to car serviced. Andrew was a new Advisor for me. I'm use to Nick who is now in Conshocken. Nonetheless, Andrew gave me the attention & care I'm use too, and why I continue to return. More
by GranMax
Employees Worked With
September 09, 2024
Kevin just recently helped me with my vehicle in service. We have bought my husband’s 2017 G63 and my 2020 GLE450 from him. Both transactions were very smooth. We also love his after service when these ca We have bought my husband’s 2017 G63 and my 2020 GLE450 from him. Both transactions were very smooth. We also love his after service when these cars are due for their services. We can count on him by calling directly and he promptly sets up service appointments for us with loaner vehicles. I always tell my friends and clients to see Kevin when they are looking for new Mercedes. More
by JOOLEEPT
August 03, 2024
He was very good and was able to diagnose the problem and get me on the road quickly get me on the road quickly More
by BARLEE4
Verified CustomerJune 25, 2024
Fabulous Dealership ! !! Brian Dick was a great salesman!!! I would definitely pick this dealership again !! 5 stars !! Brian Dick was a great salesman!!! I would definitely pick this dealership again !! 5 stars More
by LIEBMANWELLNESS
June 25, 2024
They have been consistant with 5 benz that we have for 10yrs.. no complaints with them whatsover 10yrs.. no complaints with them whatsover More
by TFETZNER
Employees Worked With
Other Employees :
Mary McFadden, Diana Schlosser
June 17, 2024
It was expensive to get the rotor and caliper installed but it was necessary. I needed a loaner when it was determined that the car would not be done right away but it was done the next day but it was necessary. I needed a loaner when it was determined that the car would not be done right away but it was done the next day More
by LSTABBY
June 11, 2024
I needed brake service due to my caution brake light coming on. I was able to take my vehicle in for repair immediately. My issue was resolved in a couple of hours with professional service from the ser coming on. I was able to take my vehicle in for repair immediately. My issue was resolved in a couple of hours with professional service from the service representative and I was able to make it to work on time that day. I was very pleased with the completed work which was done in a timely manner. More
by NANCYJSG
Employees Worked With
