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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,326 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,326 Reviews of Mercedes-Benz of Fort Washington - Service Center
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July 25, 2025
Jenna is definitely an asset to this dealership. Young and pleasant. From start to finish it’s always a pleasure working with her and wouldn’t want any other advisor to assist me. Young and pleasant. From start to finish it’s always a pleasure working with her and wouldn’t want any other advisor to assist me. More
by awialles
Employees Worked With
July 25, 2025
I brought my Mom's car in for a last minute service and Jenna was great and able to get me in right away and take care of everything the car needed super fast and efficiently! Jenna was great and able to get me in right away and take care of everything the car needed super fast and efficiently! More
by bstartzy26
Employees Worked With
July 13, 2025
I recently had a disappointing experience with Mercedes-Benz of Fort Washington. My car was ready for pickup at 2 PM after servicing, but I didn’t receive a call until 5:30 PM—just 30 minutes befo Mercedes-Benz of Fort Washington. My car was ready for pickup at 2 PM after servicing, but I didn’t receive a call until 5:30 PM—just 30 minutes before closing. Since I couldn’t get there in time, I asked if they could arrange an Uber from my job the next day. I was told they only accommodate rides within a 15-mile radius. According to Google Maps, my job was 20 miles away, but the Uber app calculated it as only 13 miles, which makes their explanation confusing and frustrating. I’m originally from New Jersey and purchased my vehicle from Mercedes-Benz of Paramus, where I’ve never experienced anything like this. The service at Fort Washington felt impersonal and dismissive by comparison. When I arrived to pick up my car (after arranging my own Uber), I walked into the service center and was completely ignored. No one greeted me or offered help—everyone seemed glued to their phones. I had to stand awkwardly by the wall until someone finally acknowledged me. At that point, I just wanted to take my car and leave. This experience left a bad taste, and although I had been planning to upgrade my vehicle with Mercedes this year, I’ll now be looking elsewhere. Exceptional service matters—and unfortunately, I didn’t receive it here. More
by Sc91190
Employees Worked With
May 24, 2025
If I could give this place a zero I would. One star is too good. They charged my grandmother for brand new tires. Four new tires and gave her plugged tires instead- four old tires that had plu One star is too good. They charged my grandmother for brand new tires. Four new tires and gave her plugged tires instead- four old tires that had plugs placed in the holes to make them integral- instead of the brand new tires they charged her for. I would not recommend this dealership for service. More
by nyre2m
Employees Worked With
May 10, 2025
I received excellent service from Jenna Benammar. When I got it back the car was very clean. When I got it back the car was very clean. More
by Luizavolpato
Employees Worked With
April 26, 2025
MT Monteiro always goes the extra mile to make me feel special. Will respond to any questions I have about my vehicle. special. Will respond to any questions I have about my vehicle. More
by Monty
Employees Worked With
April 06, 2025
Since I purchased my Mercedes three years I have been extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I wanted to speak to the credit staff and I was told they were busy so I asked them to call me at their convenience. I made THREE additional calls and no response. When I was at the dealership last for service I mentioned this to the service rep who then sent an e-mail to them. When service was nearing completion he asked if things were taken care of and I replied that there was no word from them – it seems that they can work on credit for new cars or new customers but don’t care otherwise. I have two calls in this year, one last week and the dealer’s receptionist kindly apologized but it was not her fault that the people responsible do not c are. While I was on the phone with her she sent them another e-mail that I was coming in for service this week and to contact me – guess what, no call – do they even exist? More
by edwardmquinn
Employees Worked With
March 25, 2025
My mom recently bought a Mercedes, and this was our first time visiting this location for service. From start to finish, Jenna Ben-Ammar made the entire experience seamless and stress-free. She was incredibl time visiting this location for service. From start to finish, Jenna Ben-Ammar made the entire experience seamless and stress-free. She was incredibly professional, knowledgeable, and genuinely cared about ensuring everything was handled properly. Jenna took the time to explain everything in detail and kept us updated throughout the process. Her friendly attitude and willingness to go the extra mile truly stood out. It’s not often you come across someone who makes you feel like a valued customer rather than just another appointment on the schedule. If you’re looking for top-tier service and someone who actually listens to your concerns, Jenna is the one to ask for! We’ll definitely be returning thanks to her outstanding customer care. Highly recommend! More
by choeen
Employees Worked With
March 17, 2025
As three auto purchasers from Mercedes of Fort Washington, I am highlighting the professionalism and down to earth interaction that I had with Cassio Harris (service Dept.) on Saturday. He impr Washington, I am highlighting the professionalism and down to earth interaction that I had with Cassio Harris (service Dept.) on Saturday. He impressed me with his courteous and patient approach, as he understood that I had to get the work done and start a business trip. Fort Washington will remain my dealership, plus I will encourage my friends to deal with Fort Washington. Mr. Harris did an outstanding job representing your dealership. More
by TSHARKS1@comcast
Employees Worked With
October 10, 2024
Mercedes Benz of FW is my first place to go to have my car serviced. Andrew was a new Advisor for me. I'm use to Nick who is now in Conshocken. Nonetheless, Andrew gave me the attention & care I'm use to car serviced. Andrew was a new Advisor for me. I'm use to Nick who is now in Conshocken. Nonetheless, Andrew gave me the attention & care I'm use too, and why I continue to return. More
by GranMax
Employees Worked With
