Mercedes-Benz of Fort Washington

I own several companies. A lot of the time, the consumers who take their time to fill out a company review, are disgruntled customers. It seems that they are the only ones who care enough to take consumers who take their time to fill out a company review, are disgruntled customers. It seems that they are the only ones who care enough to take the time. The rest of us are too busy living our lives, and sometimes take the level of service we receive for granted. I I bought my third Benz from Lee. Every time he has sold me a car, I feel like I am getting a fair shake. I never have to haggle, and I get exactly what I want. They have all the options in the cars, the have many cars, so you don't have to put up with missing out on the features and options you really wanted. The delivery experience is unmatchable, you get a full tank of gas, the car is freshly washed, and the sales rep take the time to go over the more important features and functions of the car, before you leave the lot. This way you don't leave your lights off, on the way home before you had time to read the book. As for service. I have been a customer of theirs for 8 years. I will admit that there was an era a few years back, when the service center was a couple of miles away, and the whole setup was not very conducive to customer happiness. That is all behind them now. The drop off area at the side of the building is nice. The service writer's area is clean, bright, and there are always enough reps to help you out (although I have one rep who knows me and is my main point person). The waiting area(s) are clean and pleasant. I like the fact that they have both Wawa and Starbucks coffee on hand. My son always goes for the hot chocolate. WiFi is an added bonus too. There is a nice seating area at the other end of the showroom with very comfy stylish chairs, and magazines. It is in a sunny open glass window, and is a nice place to wait for your car. Everyone is extra pleasant and always offering to help you. My wife loves telling me how they "kiss her xxx" when she drops her car off. She says they treat her like a VIP. I have even had an "emergency" repair done on a Saturday. That is really nice. They always provide nice clean loaner cars, and they always have enough in stock. I have on occasion, had my car dropped off at my house, or office. That is extra nice when you have a busy schedule. I haven't needed to do it recently because they always have a car for me and I recently moved very close by. The reps are very knowledgable, and can really explain to you some of the tricky or intricate issues you may have with your car. They convert technical into layman's terms. They also offer you options and alternatives, you never feel like you are getting pushed into something or being scammed. You get a call during the afternoon from your rep, telling you that your car is ready. You can even pay with a card over the phone, making the whole pickup a lot faster. The car is always clean and freshly washed upon return. As you can see, I am a repeat customer, and will continue to be so. I joke that I can never drive anything but a Benz, because nobody else will take as good care of me. i have become accustomed to it. As I said before, I own businesses, I know how hard it can be to work with the public. I and wanted to make sure that another business owner get some praise for their hard work and attitude. RJW More

An excellent dealership with prompt an friendly service and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize th and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize this dealership. More

My wife and I purchased a pre-owned 2011 C300 on Oct 31, 2011 at Mercedes Benz of Fort Washington with Rick Robbins' help throughout our shopping process. We started shopping in early October and Mercedes 2011 at Mercedes Benz of Fort Washington with Rick Robbins' help throughout our shopping process. We started shopping in early October and Mercedes Benz of Fort Washington was our first stop. Rick took the time to understand that we were looking for a high level overview and a test drive in a C class, and that we were also test driving other luxury brands for comparison. He provided an appropriately detailed, but not overbearing, overview and an unrushed test drive in the model of our choice. He also took note of our color and feature considerations. In the following two weeks, Rick followed up and shared appropriate inventory arrivals via phone and email. Thanks to Rick's timely follow-up, we became aware of the white/beige car we ultimately purchased. In addition to the car of interest, we also considered several other vehicles and color/feature options - Rick was very patient and spent considerable time driving us between facilities, getting other vehicles cleaned and shown, and answering the multitude of questions we had throughout the decision making process. Understanding that we were not emotional buyers, Rick made sure to provide all of the information we sought in a methodical and unrushed manner, with appropriate level of detail, and constantly ensuring our complete satisfaction with each visit. As a result, our shopping experience far exceeded our expectations, and we were able to come to agreement and purchase the car of our choice stress-free and at our pace. Rick also followed up on scheduling shop time to get all of the "we owe you" items taken care of in the days after the purchase. Overall, Rick provided excellent service throughout our shopping experience, he was very personable, knowledgeable, and attune to our specific needs as customers. In fact, Rick's superior service played a large role in why we ultimately chose the Mercedes brand in general (versus BMW and Lexus we also drove in two other dealerships), as well as the Fort Washington dealership specifically. We have been very happy with the purchase and the service, and will be looking for Rick when we buy our next Mercedes in the coming years! More

Although this is not the closest Mercedes dealer service center to my home, I have used them exclusively for all 4 of my MB vehicles. Why? They always go the extra distance to ensure that my experience for center to my home, I have used them exclusively for all 4 of my MB vehicles. Why? They always go the extra distance to ensure that my experience for service on a vehicle is exceptional. From the ease of scheduling at an appointment at a time that works within my schedule to the provision of a service loaner, to a full explanation of what service my vehicle requires, and prompt resolution of any issue, maintaining my vehicle is always convenient and without surprises. Special recognition goes to Mr. Anthony Colantonio. His presence in the service department over the years has been the foundation of my continuing confidence in this facility. His integrity and focus on customer satisfaction is refreshingly consistent, especially in consideration of my experience with other Mercedes service facilities in this region. I highly recommend Mercedes Benz of Fort Washington as a premier MB service facility. More

The lease for my 2009 328i BMW was to term on 4/30, so I thought I would start preparing for that time. My agenda was to become educated and compare the various luxury autos and make a decision in time to r thought I would start preparing for that time. My agenda was to become educated and compare the various luxury autos and make a decision in time to return my car at termination date.  I walked into the dealership with my Mom and started to browse the cars on the showroom floor.  I was impressed with the general appearance, however, I already decided I wasn't going to purchase  a Mercedes.  I was approached by Chip Sunstein, who began to demonstrate the safety features of the C300.  After conversing with Chip and stating that I wasn't interesting in purchasing a car today, that I was more or less 'fact finding'.  He suggested I take it for a drive and I reluctantly agreed.  Not only was impressed with the car, I was extremely impressed with Chip's sales approach. He wasn't the 'typical aggressive salesman', which was very much appreciated.  After the beautiful drive, we returned to his office and discussed what needs to be in my next car.  I absolutely LOVED my BMW and to my surprise, I was stunned by the way the Mercedes hugged the road and how smooth the ride was. After much conversation, Chip took my information to Anthony Garone to show me some numbers.  After agreeing to a deal I was satisfied with, Eddy, the General Sales Manager congratulated me.  Starting with Chip to Anthony to Eddy and ending the dreading signing of the contract with Carla, EVERYONE at Mercedes-Benz of Fort Washington was an absolute delight to work with and I HIGHLY recommend Chip and this dealership.  More

At this point, I have purchased/leased four SLK models from this dealership. The sales/leasing arrangements have always been quite satisfactory. Key to this whole exercise has been the quality of the se from this dealership. The sales/leasing arrangements have always been quite satisfactory. Key to this whole exercise has been the quality of the service operation. Anthony Colantonio has worked with me for approximately 10 years and has done a masterful job of supporting all my needs. On one occasion I was vexed by a difficult electrical problem. Tony stuck with me all the way until the situation was resolved. Most recently, I worked with Orville Coxen as the Sales Associate. He has worked for the dealership for many years and is quite experienced in his role. He is very knowledgeable and it was a pleasure to work with him. There is plenty of evidence to indicate that this is a successful dealership. More

We have been going to this dealership for over ten years We have been going to this dealership for over ten years and have been very impressed with their level of service and their unmoistakable dedication We have been going to this dealership for over ten years and have been very impressed with their level of service and their unmoistakable dedication to keep their customers happy and loyal . Recently , we had a rusting problem involving the doors of our 2002 Mercedes 320. This problem was occasioned by a glitch , if you will , in the manaufactuering process of certain models , including ours . The dealership paid for 75 % of the extensive repair work necessary and Mercedes corporate covered the remaing 25%. Given that our car is ten years old , it could argued successfully that they had no obligation to assume responsibility for this problem.The car looks terrific and when we picked it up following the repair work the car waseven detailed for us .We are very gratefulfor and appreciative of this positve outcome and will buy our next Mercedes only from this dealership. More

We very recently worked with Mike Ferleegr at M-B of Ft Washington to lease three new Mercedes for our medical practice. It goes without saying that, even though we are located three hours away from the de Washington to lease three new Mercedes for our medical practice. It goes without saying that, even though we are located three hours away from the dealership, we could not have expected the entire experience, from start to finish, to go any more smoothly. And although the customer serviceextended to us was second to none, the fact that the BMW dealership where we leased our previous vehicles couldn't come close to offering the exceptional pricing we got at Ft Washington, was pure "icing on the cake". Kudos to Mike and the entire staff at M-B of Ft Washington for making us a welcome part of the Mercedes-Benz family. Baird S. Brehm, Practice Manager; OB/GYN Associates of Lewisburg, P.C. More

Ivan and his colleagues at this dealership went out of their way to find exactly the car we wanted and at a fair price. More importantly, Ivan kept up a steady line of communication with us and was comple their way to find exactly the car we wanted and at a fair price. More importantly, Ivan kept up a steady line of communication with us and was completely honest at every turn. Our whole experience with the dealership was positive and I strongly recommend it to anyone in the market for a new or pre owned Mercedes Benz. From our first phone call, Ivan clearly became our advocate and while everyone was rushing home to get ready for Christmas, Ivan was tracking down the car we wanted. When he could not fulfill one of our specific plans, he was forthright, religiously called and emailed and committed himself to making us his customer. Congratulations! More

This is the sixth car I have purchased from this dealership in the last several years. Each and every experience has been a pleasant one. I go through cars about every two years and have three drive dealership in the last several years. Each and every experience has been a pleasant one. I go through cars about every two years and have three drivers in the household, so you can see that I purchase cars often. I am not a big fan of "car salesmen", however, Frank and Quinten are an exception to the rule. I have refered numerous family, friends and co-workers to Frank all of which have purchased from him. Quinten provides a thorough and informative delivery of the vehicle and sets up the electronics to your prefernce prior to your departure, so there is no guessing when you leave. Carla and Megan make the paperwork effortless and explain warranty coverage and financing in the easiest terms so all can understand. Service has been a good experience as well. John, my service advisor, gets the appointments set in a relatively short time. Should anything come up, he is on the phone to give a heads up prior to any additional work needing to be done for my approval. As long as you are comparing "apples to apples" Ft. Washington will give you the best price. More