Mercedes-Benz of Fort Washington

Horrible experience in Service department in Sep. 13, 2014 One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for my Benz and have to wait 3 hours to change oil and filter. Very disorganize and disrespectful team! More

Service is fabulous My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child w My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child was driving. As we were passing through one of the tunnels on the PA turnpike, we noticed that the headlights were not on while going through the tunnel. When we got off at the service plaza, we found that both high beams were out as well as one of the low beams. Not something you want to deal with while traveling and worrying about whether you'll get stuck driving at night! We had already planned to spend the night near the Fort Washington area, and a check online yielded info on Mercedes Benz of Fort Washington. I called and got Derek Witman who is the Asst Service manager. Told him our dilemma and asked if we could possibly bring it in early the next morning. He told us about their quick lane, and to ask for him when we arrived. So, first thing the next morning, my husband and son went over there. They were back two hours later. My husband was very complimentary about the entire experience, and about Derek. Thankfully, the lighting wiring was fine, and the lights just needed to be replaced. They also were able to do an oil change, which was past needing to be done, and they performed a recall that also needed to be done, that we never received a notice for. It cost far less than we thought it would, and we were able to get back on the road by the time we had originally planned. We appreciate the great job, and the great customer service we got from Derek. More

Outstanding Experience at Mercedes Benz of Fort Washington We received exceptional service at the Fort Washington dealership. The entire team at MB-FW is everything you'd expect from this luxury brand -- know We received exceptional service at the Fort Washington dealership. The entire team at MB-FW is everything you'd expect from this luxury brand -- knowledgeable about vehicle features, courteous, attentive and friendly, pleased to answer our questions, etc. But the hallmark of a great dealership is the ability and willingness of its employees to assist the customer, even after the sale is complete. In this regard we'd especially like to recognize Ivan Kulygin (Sales and Leasing Consultant) and Eddy Millan (Assistant General Manager), who worked tirelessly on our behalf to assist us with a special need regarding our vehicle purchase. These professionals devoted their time and energy to understanding and addressing our concern in a timely manner, with the result that we are very pleased with our purchase. Mercedes Benz of Fort Washington has earned the highest marks from us! More

Great experience We came in to look at a CPO car we saw online. The week before we came to Ft. Washington we visited another M-B dealership where we walked in to We came in to look at a CPO car we saw online. The week before we came to Ft. Washington we visited another M-B dealership where we walked in to find about 10 salespeople staring at us like we were the turkey on its way to the Thanksgiving table, then we walked around the lot for 20 minutes because our salesman couldn't find the car we inquired about, and once we finally found the car it was obvious that even though it was being advertised as a CPO nothing had been done to even clean it up after it came in off lease. When we drove 50 miles to Ft. Washington to see another CPO that I had called about the day before, we were expecting an equally unpleasant experience. We pulled in the driveway to find the car immaculate and right up front, and we were able to look it over at our leisure. When we came inside Frank Daulerio referred us to Mike Manley, who is everything that most used car salesmen aren't - knowledgeable, low-pressure, and willing to take the time to explain things and go the extra mile even on a busy Saturday afternoon. For instance, when he asked me for our insurance card I realized it had expired, so he called the company and had them fax one for not only the new car but our other cars. The car was also great, which we expected, and the price was right so we bought it on the spot. Mike's follow-up has been superb. I have bought several CPO cars including other luxury makes, and Mike is the first to have followed up more than once to see how we liked the car, if we had any questions, etc. Where we had questions he immediately came back to us with answers. Everyone else, from the popcorn lady to the mechanic who Mike had move our car because we parked it in a bad spot, was as courteous and helpful as could possibly be. I can't recommend this dealership highly enough. More

AVOID AT ALL COSTS Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never retur Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never returned. More

Jon Aarons = Great Customer Service We walked into the dealership and were greated right away by Jon Aarons. He was great at listening to what my wife was looking for, helping us narrow We walked into the dealership and were greated right away by Jon Aarons. He was great at listening to what my wife was looking for, helping us narrow down our choices and finding the perfect vehicle. We had seen a vehicle we were interested in online and Jon had it brought to the lot right away. We test drove that car and another car that we were looking at. Jon gave us his full attention, answered all our questions, was very well informed, and actually made buying a car a pleasant experience for once. Once we decided on the car Frank Daulerio came out and worked on the price. I told him what I wanted to pay. We looked at a few other vehicles and there prices and options and then he gave me his price.....a great price for the vehicle. I think the whole price negotiation took less than 5 minutes. They didnt have to leave the desk 10 times to ask the guy in a backroom for a price. The women that did the paperwork was also very friendly. Overall a great experience. Would definitely buy from there again. More

Super Easy No Hassle Michael greeted us, allowed us the time to explain what we were looking for and why we were looking for a vehicle(prior car totaled). He introduced u Michael greeted us, allowed us the time to explain what we were looking for and why we were looking for a vehicle(prior car totaled). He introduced us to Ivan, one of his sales reps who recognized right away the car was for my wife and from the get go focused on her for questions and made the experience about her as the primary user of the vehicle. There was no push for something we didn't need, no upsells of any kind. Within a matter of two hours we got the car she wanted, the price well below what we both wanted and got us back on our way home with our new C class. we love it, and more importanly my wife loves it. Probably one of the best if not THE best auto purchase experience. I'm sure we'll be heading back Mercedes Benz of Ft Washington we we need the next vehicle. More

Scott Anderson defines the phrase customer service. Most sales people will nice to you during the sales process. Scott takes it to a new level. Scott personally took us over to the service department and i sales people will nice to you during the sales process. Scott takes it to a new level. Scott personally took us over to the service department and introduced us to Cecil our service writer. Cecil like Scott is both knowledgeable and friendly. During the time I spent at Fort Washington Mercedes, I was treated like a VIP. I have handed Scott's business cards to all my friends and clients and told them that as far as I am concerned, Fort Washington Mercedes, in particular Scott and Cecil treat me as I expected to be treated at a Mercedes Benz dealer More

Honest Sales person was honest, passionate and intelligent making the purchasing experience pleasurable. The sales representative was knowledgeable about all Sales person was honest, passionate and intelligent making the purchasing experience pleasurable. The sales representative was knowledgeable about all MB products and advised me within my style and price range. More