Mercedes-Benz of Fort Myers

Glen was professional, pleasant and efficient. He was great to work with. The sales support staff was excellent also and I recommend this dealership to anyone buying a Mercedes. great to work with. The sales support staff was excellent also and I recommend this dealership to anyone buying a Mercedes. More

Absolute Worst Customer Service Ever At the Mercedes Benz Fort Meyers dealership, I found a 2012 Jaguar XF Porfolio in the exact color combination that I've been looking for for the past At the Mercedes Benz Fort Meyers dealership, I found a 2012 Jaguar XF Porfolio in the exact color combination that I've been looking for for the past 6 months. Living in Tampa, I wanted to do as much pre-work as I could so not to waste a trip down there. I clicked on the True Price button and entered my information to have someone contact me. The next day, after not hearing from anyone, I went ahead and filled out the credit application on their website. About 30 minutes later, Bridget the eSales Rep called me. I gave her some addition information and she told me that someone in the Finance Dept would contact me regarding my application. That was on a Saturday. On Tuesday, 3 days later, I still had not heard from Bridget nor from anyone in the Finance Dept. So I sent them an email from their website asking for a status update. An hour or so later, I received a call that went to my voicemail (because I was in a meeting), from their Director of Finance, Aaton (don't actually know how to spell his name). I called him back 30 minutes later and within 3 minutes into the conversation, he says, "Hey, i need to call you back. We have a big delivery coming in and I need to take care of it". I'm like.."Okaaaay, but can you at least email me my application information and payment info so I can review it." He says, "Ok, i will do that". An hour later I received a voicemail from Bridget saying she received my email from their website and to call Aaton (she didn't realize that I had already spoke with Aaton) . 3 days later, I never received anything from Aaton and no follow up from Bridget. Today (Friday), a full 7 days from when I first reached out to the dealership, I called both Aaton and Bridget at 1:30pm and asked them to call me back with some type of status update. 10:19pm Friday night...no call back from either of them. I go on their website and the Jag is sold. I've been dealing with BMW, Lexus, MB, Cadillac, Jag dealerships over the past 6 months as I've begun my car search. Most of those dealerships have been awesome in keeping in touch with me--literally every couple of days with a call or email--to see if i've made a decision. Mercedes Benz of Fort Myers won't even return my calls. I will definitely not purchase, nor recommend to anyone, to buy a car from this Sonic dealership. More

Personal experience with this dealer: 1. They say one Personal experience with this dealer: 1. They say one thing and do another 2. They purge my previous review with an overall 2.8 rating (out of 5.0 Personal experience with this dealer: 1. They say one thing and do another 2. They purge my previous review with an overall 2.8 rating (out of 5.0) as if 2.8 wasn't good or fair enough Prior to making a commitment buying a vehicle from them, I've talked to 3 or 4 of their sales people on the phone, on and off for about 2 weeks. When they lowered the price on the vehicle we liked, we phoned them to confirm the purchase. I got off the phone by Sat. noon. The last question I had with them was: Is there anything else I need to do to secure this vehicle, any other phone calls I need to make?...And the answer is: no, nothing else needs to be done and the dealer will handle from there. Afterwards, I immediately phoned my wife telling her: I think we've secured THAT car, whew! Yet 2 days later, they told us they've scheduled another customer to test drive the same and exact vehicle and sold the vehicle to that customer instead. Afterwards, they kept telling us there was some kind of "miscommunication". Miscommunications for what? Misunderstandings between 3 or 4 sales people in a roll? When I posted a 2.8 rating online, they had the audacity to request the prompt removal of my review. What's that for?! Why is a 2.8 rating not good enough for a dishonest dealer to begin with? For those who are more willing to ascribe my personal shopping experience as "too unique", please check out their ratings on yelp.com. If dealers can only accept ratings between 4 and 5, what's the point of having customer reviews on a website that is officially not affiliated with the dealer in the first place? If dealers want to cherry pick glowing reviews/experiences only, they are free to do so at their own websites promoting themselves to be better than the world's best. I wrote this review fully aware that it may disappear the very next day. Therefore, I've saved a copy and image of the review. I am spending MY time sharing my experience with OTHER potential but unalarmed customers and I am undeterred by their unprofessional and unaccepted selling practice. More