Mercedes-Benz of Fort Myers

Excellent service I have always had a very good experience with their service department. Brian Hayes does a great job. He is professional and very thorough from start I have always had a very good experience with their service department. Brian Hayes does a great job. He is professional and very thorough from start to finish. More

Review of Scott Gabriel of Mercedes-Benz of Fort Myers I had the pleasure of working with Scott Gabriel on 28 May 2017 when I traded my older CLS550 for the lease on a new AMG C43. Scott couldn't have been I had the pleasure of working with Scott Gabriel on 28 May 2017 when I traded my older CLS550 for the lease on a new AMG C43. Scott couldn't have been more welcoming or helpful. He was extremely patient, was able to answer my questions knowledgeably and guided me smoothly through the entire process. He answered my questions with great clarity, and took the time to explain in detail something I may not have understood clearly. At all times he was courteous, I appreciated his advice and his frankness. He introduced me to others in the sales, finance and service offices, and acted in all respects as the true professional he is. He took time to explain the that I car's main controls, and showed me how to use them, When the car was brought around for me to leave, Scott had ensured it was in completely clean condition. I recommend Scott very highly, and am grateful that it was he with whom I was able to work. He is a wonderful asset to Mercedes-Benz of Fort Myers, and I should be delighted to recommend him to anyone. To my mind Scott exemplified the Sonic and Mercedes-Benz brand names. The next time I buy or lease a Mercedes-Benz vehicle Mercedes-Benz of Fort Myers, and particular Scott to whom I will turn. More

Excellent service rep and dealership! Tom Tipton my service rep did a great job setting up and having my Mercedes-Benz serviced. Had loner vehicle ready and no hassles .... everything went Tom Tipton my service rep did a great job setting up and having my Mercedes-Benz serviced. Had loner vehicle ready and no hassles .... everything went perfect. Thanks for taking care of me. More

excellent the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at t the car was returned clean and everything working everyone we spoke to was helpful. the coffee was good and the visit was a pleasure.always happy at this dealership More

Service is A for awesome! Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle Nice people and great experience Was in and out with a free loaner in only a few minutes Delivered the car as promised No hassle More

Pleasant, professional experience: Purchasing a vehicle from Mercedes-Benz of fort Myers was both a pleasant and professional experience. Both of the sales associates we worked with we Purchasing a vehicle from Mercedes-Benz of fort Myers was both a pleasant and professional experience. Both of the sales associates we worked with were knowledgeable and courteous. The no haggle Sonic pricing made the transaction proceeed more smoothly than your average vehicle purchase. We would recommend Mercedes-Benz of Fort Myers to anyone looking for a quality vehicle at a fair price More

Absolutely amazing staff. Our salesman Glen was great! Best car buying experience I have ever had. The process was extremely quick, the staff was professional and so kind. Our salesman Glen didn't pressure Best car buying experience I have ever had. The process was extremely quick, the staff was professional and so kind. Our salesman Glen didn't pressure us or make us feel rushed, he even put a few snacks in the car I was purchasing and then in my husbands car (as we drove separate) because he knew we were missing dinner because we came after work. More

Can't reach anybody on the phone to answer questions Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never receive Terrible telephone response . Called six times and could not reach anybody to discuss anything. Waited three hours for a return call and never received one More

Excellent customer service! I first want to acknowledge the EXCELLENT customer service I received from Ms. Rhonda Cann. She personally took the time to explain the complex instr I first want to acknowledge the EXCELLENT customer service I received from Ms. Rhonda Cann. She personally took the time to explain the complex instrument panel to me. I first wanted to compare other luxury autos (Lexus & jaguar) before I purchased my car. However, I was so pleased with Rhonda's compassion and knowledge of MB that I felt comfortable making this transaction happen. I ended up driving home with a beautiful 2013 350e. From Sales, Finance & Torrey's service department your TEAM of dedicated workers should be COMMENDED for their ability to have great pride in the MB brand! Thank you! this is one happy customer loving her wheels! More

Most awful service ever After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I en After 4 years of owning a Mercedes I would never buy again. Time is valuable and every time there has been a recall repair or a button falls off, I end up sitting at this dealership for hours. Today is because the wiper fluid pump failed and new tires. Has been 3 hours and I just heard it's going to be another hour and a half. Once I waited 7 hours for a minor recall repair. No food... And starving makes me cranky, so bring a picnic lunch if you plan to come here. At least there's free wifi in the waiting room, so you can warn others. More