Mercedes-Benz of Fort Myers

Great Service Dept I have had 3 Mercedes & all of them came from here Highly Recommend this dealership the Serv. Dept. is wonderful! Tom in the service dept. took care I have had 3 Mercedes & all of them came from here Highly Recommend this dealership the Serv. Dept. is wonderful! Tom in the service dept. took care of me with the help of another gentleman, they both were very helpful & took care of my problem, in the time I was told Thanks! More

great service department and Sean Day the service consultant My Mercedes is always serviced properly and with great care. Sean Day the Service Consultant always does a great job on my Mercedes service. I always My Mercedes is always serviced properly and with great care. Sean Day the Service Consultant always does a great job on my Mercedes service. I always come back to him on any of my Mercedes Benz service needs. More

Wonderful Service Folks at Ft. Myers Mercedes are wonderful and provided great service on our Benz convertible. Would recommend to all needing service or looking for ne Folks at Ft. Myers Mercedes are wonderful and provided great service on our Benz convertible. Would recommend to all needing service or looking for new vehicle. More

Service on my recall and oil change I had two recall on my GL 350 and only took an hour then I decided since I was there to have an oil change. Cody on the service department was great a I had two recall on my GL 350 and only took an hour then I decided since I was there to have an oil change. Cody on the service department was great arranging my service and calling me as soon it was done. Mercedes of fort myers since I change my old Mercedes for my new one as on the sales department and the service department they are great. More

Being treated like family! knowledge, and promptness outstanding.. thanks to Tom Tipton, Chris and our sales team Grant and Scott, we purchased 2 cars in less than 4 months knowledge, and promptness outstanding.. thanks to Tom Tipton, Chris and our sales team Grant and Scott, we purchased 2 cars in less than 4 months! More

Lousey service SHAMEFUL to their brand. Arrived at my appointment for a schudeled, oil change on my mercedes and find the dealership running on a generator after the hurricane. Not their f Arrived at my appointment for a schudeled, oil change on my mercedes and find the dealership running on a generator after the hurricane. Not their fault, but they told me my oil change was expected to take only an hour or so. The waiting area had no air, no wifi, no anything and no water not even a fan you could not charge a phone, I was left to wait over 2 1/2 hours in that place and finally got a text message my car was ready.....when I wnr to the desk to pick it up I was informed that it was being washed. After 30 minutes I again inquired as I was now late late for another appointment. I was then informed that the service tech had left the dealership for lunch and took my key with him. He would be back in a few minutes, but if I wanted I could sign out a loaner. ( Bear in mind I have been waiting in 90 degree heat at this point for 3 hours and am now 45 minutes late for my next appointment ) Finally 10 minutes they bring the car and it is unwashed, the guy hands me the key and walks off and says they will mail my bill... WORST CUSTOMER SERVICE IN THE COUNTRY FIR A MERCEDES DEALERSHIP? SHAMEFUL They should have 1) notified me that they had no power and no waiting are before and let me opt to move the appointment 2) kept me informed as to the progress,or lack there of on my cars service while i was left waiting there w/o even a word 3) offered me a loaner upfront if they had indications that the wait,would be so bad. 4) offered a better apology after doing so badly and embarrassing themselves but instead they embarrass them selves even worse by doing and saying nothing other than " we will mail you the bill" More

Customer service care! My service writer Tom Tipton is awesome, he's a pro and takes good care of my car and handle's my concerns and problems with the utmost care. My service writer Tom Tipton is awesome, he's a pro and takes good care of my car and handle's my concerns and problems with the utmost care. More

Prompt and courteous As always Shawn in the service dept was prompt and courteous in his handling of my needs. The dealership in general has always tried to make me feel r As always Shawn in the service dept was prompt and courteous in his handling of my needs. The dealership in general has always tried to make me feel right at home. Highly recommend. More

Best Customer & Vehicle Service Ever ! The best service ever and service writer Adam even better. Consistently over the years, he calls, follows up, keeps you informed and an absolute deli The best service ever and service writer Adam even better. Consistently over the years, he calls, follows up, keeps you informed and an absolute delight to work with. The dealership is always impeccably clean and everyone has always very nice and courteous. More

E350 Service I had my E350 in for routine oil change and service. Shawn was very helpful, calling to let me know about another issue that was covered by my extend I had my E350 in for routine oil change and service. Shawn was very helpful, calling to let me know about another issue that was covered by my extended warranty. He also offered lessons on the multiple technical capabilities that remain confusing to me. More