Mercedes-Benz of Fort Myers

Purchase Pre Owned E250 BlueTech 5 Stars, from 1st phone call with Scott to delivery. Car was brought in from another Sonic Dealer in Calf. Arrived on time and was as described. 5 Stars, from 1st phone call with Scott to delivery. Car was brought in from another Sonic Dealer in Calf. Arrived on time and was as described. More

Purchase a vehicle Bought a pre owned C250W. Awesome sweet ride Brantley Williams THE BEST TOP NOTCH. A Valuable asset to Mercedes Benz for sure! I will recommend This Bought a pre owned C250W. Awesome sweet ride Brantley Williams THE BEST TOP NOTCH. A Valuable asset to Mercedes Benz for sure! I will recommend This business because of him More

Purchased a lightly used 2017 E 300. Time to trade in the Avalon and maybe upgrade to a luxury car. After visiting several dealerships in the area, we decided to take a look at a Mercedes Time to trade in the Avalon and maybe upgrade to a luxury car. After visiting several dealerships in the area, we decided to take a look at a Mercedes. We went to Fort Myers Mercedes Benz and were met by our salesman, Kris Waskowski, who kindly helped us determine what model would be best for us. Now, I have bought many new cars in my life and many times, I knew more about the prospective car than the salesman. Disappointing to say the least. Not so in this case. Kris was well informed about each vehicle we looked at and was very helpful with comparison. We ended up purchasing a lightly used 2017 E 300. I have read reviews in car magazines that say the four cylinder motor is a disappointment, however I don’t see that. There is plenty of power to merge into traffic or pass when needed. The ride and the comfortable seats and the quietness is a real pleasure and the technology is amazing. Call me a satisfied customer! More

purchase of neww vehicle I was able to modify car that they had ordered for inventory. Delivery of car was well done with as much time as i needed to understand all the contro I was able to modify car that they had ordered for inventory. Delivery of car was well done with as much time as i needed to understand all the controls. More

Service Adviser Training Needed My husband usually deals with the car maintenance. We have been coming to this dealer for the past 3 to 4 years. The service adviser Tom Tipton was n My husband usually deals with the car maintenance. We have been coming to this dealer for the past 3 to 4 years. The service adviser Tom Tipton was not our usual service advisor. He was extremely rude to me by suggesting I was lying about calling the dealer all week to get in for an appointment to get this part installed. I’ve dealt with him once before and because I am a female he was talking down to me like I didn’t know nothing about my car maintenance. He also gave me an attitude after checking the system and saw that my last visit was August of 2017 for the regular maintenance. I told him that my service was not due yet according to the on board computer and no reason to bring it in. This issue with the vehicle was due to when I took my car to get detailed at a car wash they accidentally broke this part and were paying to get it fix. Mr. Tipton was also extremely rude ro Alberto a manager from Downtowner car wash who stated he will make his own complaint. I believe this will be my last time dealing with this dealer or with this very unprofessional service adviser. More

Spectacular Customer Experience: well worth the drive!!! Initiated dialogue with MercedesofFortMyers from the beaches of Maui. Jeff DeVries (Sales) was prompt, responsive and provided me with facts necessar Initiated dialogue with MercedesofFortMyers from the beaches of Maui. Jeff DeVries (Sales) was prompt, responsive and provided me with facts necessary to purchase. I visited MBofFortMyers on Dec 29, and Special Ordered 2018 MB GLS 450. The entire experience took less that 2 hours. Jeff and Mitch Dobbins (Sales Mgr) could not have been more polite, engaging, and responsive. Mercedes Benz of Fort Myers is clearly on Top of Customer Experience. Well worth the extra miles to drive here! More

Purchased a new car. This is a nice facility. The salesman was very well in informed regarding the technology and presented the information well. He was very attentive t This is a nice facility. The salesman was very well in informed regarding the technology and presented the information well. He was very attentive to our questions. More

Completely unprofessional In the process of purchasing a hard to find model from out of state. Dealer sold the car, while saying the person was in the show room and I wasn't. N In the process of purchasing a hard to find model from out of state. Dealer sold the car, while saying the person was in the show room and I wasn't. Now I understand the need to make money, but thats not how to treat a customer!! Makes you wonder about the quality of the management team!! Certainly makes you question their honesty and integrity!! Would never buy a car from them can't be trusted!! More

Recurring problem with Eco not turning the engine off. I have had my car in for service multiple times because the engine doesn't shut off while on the Eco setting. After each service, the car is fixed,but I have had my car in for service multiple times because the engine doesn't shut off while on the Eco setting. After each service, the car is fixed,but then stops working. This has been going on for a year and a half. I am hoping this time will be the last, but. I am not very confident. More

Courteous and punctual I was given a loaner car that was a newer model of my present car. That was VERY important to me because I was able to drive it comfortably. Custome I was given a loaner car that was a newer model of my present car. That was VERY important to me because I was able to drive it comfortably. Customer service was A-ONE, including finding a nail in one of my tires. Every employee of Fort Myers M. Benz was pleasant, especially the man who was born in Naples, Italy. More