Mercedes-Benz of Fort Myers

Terrible Service Sales group was good - service was horrible on 3 occasions - just for simple problems. Waited 50 minutes for service rep to intake the car. Never gree Sales group was good - service was horrible on 3 occasions - just for simple problems. Waited 50 minutes for service rep to intake the car. Never greeted me just told me to take a seat. There were only 2 customers ahead of me. Complained to manager on duty and tire was finally checked. More

Transition to Gulf Coast We relocated from Fort Lauderdale with our 2017 Mercedes GLE43 AMG. I love this dealership. Very knowledgeable and professional. I learned things I di We relocated from Fort Lauderdale with our 2017 Mercedes GLE43 AMG. I love this dealership. Very knowledgeable and professional. I learned things I didn’t know about certain things regarding the vehicle. Tom was great and explained the onboarding process to this dealership and all my prepaid maintenance and warranties. He told me when he would have me out before noon and he did. All the staff was nice and polite. We are thrilled with the service and are looking forward to a great relationship with MB - Fort Myers. More

Quick. Easy. Very good pricing Could not have asked for more out of a dealership. Not only was the vehicle priced below KBB value, they were very quick and seamless in making the tr Could not have asked for more out of a dealership. Not only was the vehicle priced below KBB value, they were very quick and seamless in making the transaction go through. Combining all of that along with not pressuring us with needless add ons, you really can’t find a better dealer around here. Thank you!! More

Routine Maintenance Great dealership - whether you are purchasing or having maintenance done on your car, the service is excellent. They are very focused on customer ser Great dealership - whether you are purchasing or having maintenance done on your car, the service is excellent. They are very focused on customer service/satisfaction and always deliver. Brought my car in for routine maintenance and the work was done quickly. My service consultant, Dean, was great. More

Service as seamless and easy My service and repairs were handled quickly and easily. Adam was again excellent to work with and stayed in constant contact on the status of the rep My service and repairs were handled quickly and easily. Adam was again excellent to work with and stayed in constant contact on the status of the repairs. More

Scheduled routine maint This dealership is stellar, whether an issue or routine maintenance. Follow up and customer service are among the best I have ever encountered. Thei This dealership is stellar, whether an issue or routine maintenance. Follow up and customer service are among the best I have ever encountered. Their use of technology is quite helpful with speedy communications. More

Not a happy Customer Promised the world UNTIL I signed the papers. That's when the sales person's attitude drastically changed. One incident in particular..... I was promi Promised the world UNTIL I signed the papers. That's when the sales person's attitude drastically changed. One incident in particular..... I was promised an app that starts my car, controls the temp in the car, finds the car etc. I was told it would be free for 5 years. Sam loaded it on my phone, when it wouldn't work he said the app was updating and he would have to finish loading it in a few days. I went back 2 days later, still wouldn't work, was told to give it a few more days. I called 4 days later I was told Saturdays were busy for him (wasn't I a customer first???) he would check on it in a few days, I called 3 days later and he said it was up and running. I told him it still was not working and he started YELLING at me!!!! We literally got into a screaming match!!! Real professional!!! My husband and I showed up at the dealership the following Sat. He couldn't understand why it wasn't working. After he worked on it for 45 minutes we were finally told that app doesn't come free with my 2015 car, it comes with the 2016 cars.....here's the kicker...I could pay $20 more a month for it. THANKS FOR NOTHING Mercedes!!! The LEAST you could do is BACK UP promised made!!!! NOT HAPPY AT ALL! More

Excellent service rep and dealership! I had a warranty issue and the concerns were all met with exceptional curiosity and workmanship. I love Ft. Myers Mercedes-Benz Dealership service dep I had a warranty issue and the concerns were all met with exceptional curiosity and workmanship. I love Ft. Myers Mercedes-Benz Dealership service department! They treat me extremely well with no hassles and great respect. More

Horrible customer service When they want to sell you a car they are excellent......but that is all. I called ahead to schedule an appointment to have my tire checked which we When they want to sell you a car they are excellent......but that is all. I called ahead to schedule an appointment to have my tire checked which we paid extra for to have tires and wheel insured, got there they seemed to not even know what i was talking about. "excuse me i called the day before....aren't you suppose to have a record of the appointment made? The girl on the phone could care less about what i was calling for, very rude. Got the tire checked they made me pay $243.74 for an "alignment" that apparently was not covered. Took them 8 hrs to get it done,my appointment was at 9am they called to pick up at 05:04pm and my car now has a check brake light on. Horrible service is an understatement. More

Check Engine light and Washer fluid leak. Wife took car in one day early by mistake but was greeted and given a loaner with no issues as she had to get to work and they still repaired it the s Wife took car in one day early by mistake but was greeted and given a loaner with no issues as she had to get to work and they still repaired it the same day. All issues with the car that we bought from this dealership were repaired and described in detail on the invoice that was emailed to me along with the ready for pickup email. We are very happy with the customer service and will continue using and Highly recommend them to everyone! Thanks for the great Service! More