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Mercedes-Benz of Fort Myers
Fort Myers , FL
526 Reviews
Mercedes-Benz of Fort Myers treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 526 reviews
February 26, 2019
Vehicle service Dean was a very helpful advisor, and service was fast. The Parts department was also extremely helpful and knowledgeable. Thank you very much to the w Dean was a very helpful advisor, and service was fast. The Parts department was also extremely helpful and knowledgeable. Thank you very much to the whole team. More
by TCook
Employees Worked With
Dean
February 25, 2019
excellent experience. Even though it was a very busy day for the service department, my car was finished on time and on budget, now surprises. The loaner was perfect. My co Even though it was a very busy day for the service department, my car was finished on time and on budget, now surprises. The loaner was perfect. My courteous Service advisor saved me money, that's always a good thing. When I picked up my car it was washed and cleaned. The service advisor got me in and out in record time. Overall a great experience. More
by doug
Employees Worked With
Adam
February 16, 2019
too long to service vehicle Our service appt, didn't happen as scheduled! Appt. at 10, said to come back at 4 (same day:} we came back at 3:20pm. After waiting (with no updates f Our service appt, didn't happen as scheduled! Appt. at 10, said to come back at 4 (same day:} we came back at 3:20pm. After waiting (with no updates from customer service) we made contact with our service man , finally at 5:00pm. And he said they couldn't finish because they needed to put in spark plugs! Really, it took all day long to figure that out?? So he said take the loaner home and I'll bring your vehicle to you tomorrow - well, we already had plans for the next day so I said I would come and pick up the car after 3:00:pm. This is the 3rd time it has taken them MUCH longer than scheduled. If they are so busy, than stagger appointments. It's not rocket science. Yes, the service is nice but our time is also valuable. More
by scarlet18
Employees Worked With
Can't recall their name
February 14, 2019
Courteous service and knowledgeable staff. I’ve had a great experience dealing with Mercedes of Fort Myers. They were prompt, courteous and accommodating. I would recommend them to my friends a I’ve had a great experience dealing with Mercedes of Fort Myers. They were prompt, courteous and accommodating. I would recommend them to my friends and family. More
by Colleen
Employees Worked With
Jay Lineberry, Dean Harney
February 07, 2019
Service with a Smile It is always a pleasure being assisted by Adam! He is very attentive and understands what we are looking for. Make sure to request him or Codi when vi It is always a pleasure being assisted by Adam! He is very attentive and understands what we are looking for. Make sure to request him or Codi when visiting the service dept. More
by psfbcf@yahoo.com
Employees Worked With
Adam Barton
February 05, 2019
First time customer of Mercedes-Benz of Fort Myers I was very impressed with my first time experience at the dealership. My sales representative, Brian Duffy, was excellent in walking me through the l I was very impressed with my first time experience at the dealership. My sales representative, Brian Duffy, was excellent in walking me through the leasing process. This is the first time I have leased a vehicle. Brian was patient, courteous, pleasant, and kowledgeable. I believe he gave me a fair price for the leasing of a 2019 Mercedes GLE 400. Brian was one of the reasons I leased from Mercedes-Benz of Fort Myers. His follow up has been much appreciated, once by phone and a note. The dealership was friendly and helpful. William Grigg walked me through the paperwork for leasing and he did a geat job. I would recommend this dealership to others. PS: I really enjoy driving the GLE400 SUV. More
by Donna
Employees Worked With
Brian Duffy and Willam Grigg
February 01, 2019
Great Service and Excellent attitude I have purchased three mercedes benz automobiles from MB of Ft Myers over a 10 year period and have always found them to be easy to work with and very I have purchased three mercedes benz automobiles from MB of Ft Myers over a 10 year period and have always found them to be easy to work with and very accommodating. The service department has been exceedingly cooperative with allowing a drop in type of relationship OK with them for minor problems, car washes etc. The service managers all have the same "Can do" attitude and this is very refreshing to a customer and makes one realize the importance of a "Excellent" dealership.Highly recommend both the sales group and the service department in dealing with ones needs on a regular basis. They are appreciated. More
by RichMill
Employees Worked With
Jeff DeVries in Sales, Dean Harney, Service Advisor and additional Service advisors, all excellent
January 28, 2019
Excellent My ML350 was towed through Mercedes Roadside Assistance. Fort Myers Mercedes not only took care of my SUV they delivered it to me when the work was co My ML350 was towed through Mercedes Roadside Assistance. Fort Myers Mercedes not only took care of my SUV they delivered it to me when the work was complete. Excellent service, very professional, polite !! My SUV is running perfectly now. Thanks to Cody and all the service representative at this location!!! More
by Neen
Employees Worked With
Cody and Jay who delivered my SUV
January 27, 2019
Service Excellent service and cortesy Jay took care of my problem with professionalism. My car no longer has the problem l came in Roth. A loaner was provi Excellent service and cortesy Jay took care of my problem with professionalism. My car no longer has the problem l came in Roth. A loaner was provided More
by Topdown stan
Employees Worked With
Jay
January 26, 2019
Service not completed. Dec 2018 I scheduled an appointment to take advanage of Mercedes special to update my nav. After waiting an hour or so I was told it would take longe Dec 2018 I scheduled an appointment to take advanage of Mercedes special to update my nav. After waiting an hour or so I was told it would take longer to down load. I was given a loaner . Later in the day Cody called and said they would need the car overnight. The next day Cody called and said the program would not download. Cody said he would call me the first of Jan and that due to my incovincie FMM would not charge me for the upgrade. I have not been contacted. Richard Carnahan . More
by 1234
Employees Worked With
Cody
