Mercedes-Benz of Fort Myers

First and last service Made an appointment for oil change and tire rotation. At the door, staff attempted to persuade me to pay for $1000 service instead of what I had made Made an appointment for oil change and tire rotation. At the door, staff attempted to persuade me to pay for $1000 service instead of what I had made an appointment for. After an hour of waiting, staff came in to tell me they were “wrapping up.” Another hour and a half passed before I went back to inquire what was taking so long. Courtesy wash was given even though I specifically requested no wash. Within 2-3 minutes of leaving, my tire pressure alert sounded. All tires are supposed to be set at 37 PSI. My front two were at 47 and 48! Back tires were at 30 and 32! How dangerous! Not only was the customer service experience less than satisfactory, the actual car service wasn’t worth my time or money. This was my first and LAST service at this dealership. More

Treated not only with respect, but like family! From the moment we walked in to Mercedes of Fort Myers and greeted by Glen Trautman, we were treated with respect. Glen took his time with us, answere From the moment we walked in to Mercedes of Fort Myers and greeted by Glen Trautman, we were treated with respect. Glen took his time with us, answered all of our questions, and even assisted us with the unfamiliar functions of our new car. Phil Kuchuk sailed us through the finance process. Yes, we recommend Mercedes-Benz of Fort Myers More

Disrespectful treatment to Loyal Customers The don't care about Loyalty, my wife purchased a new Mercedes and they trick her with the old lease to return, now they are sending a bill for almost The don't care about Loyalty, my wife purchased a new Mercedes and they trick her with the old lease to return, now they are sending a bill for almost $3000 . The promised that will be a trade in, and no charges after the purchase. We went to find a resolution and the Manager treat us as garbage Profesional Liars More

Purchase of GLE 450 This is the fifth car we have purchased from Mercedes Benz of Fort Myers and we have always had a great experience. Kris Waskowski has been our sales This is the fifth car we have purchased from Mercedes Benz of Fort Myers and we have always had a great experience. Kris Waskowski has been our sales rep for the last 3 vehicles and he is great - patient, honest and very knowledgeable - I would highly recommend him. More

Roadside Assistance Called Roadside Assistance when my car didn't start. They (John) came out and replaced my six year old battery. He was very friendly and professional Called Roadside Assistance when my car didn't start. They (John) came out and replaced my six year old battery. He was very friendly and professional and, did the job quickly. I highly recommend John and Mercedes of Fort Myers. More

Professional, Courteous and Friendly The title says it all. I have no complaints whatsoever and was totally satisfied. The sales person went out of his way for the entire process to go of The title says it all. I have no complaints whatsoever and was totally satisfied. The sales person went out of his way for the entire process to go off smoothly and to provide all important information. More

Service Cody Clemens has helped me two times when I brought my car in to be serviced he has excelled both times at meeting my expectations and I will definite Cody Clemens has helped me two times when I brought my car in to be serviced he has excelled both times at meeting my expectations and I will definitely bring my vehicle back when I need future service thank you Mercedes-Benz of Fort Myers More

Lease a 300 GL Our experience at this dealership was top notch. From the initial phone call, the speed at which a sales rep, Grant Wheeler, returned our call was im Our experience at this dealership was top notch. From the initial phone call, the speed at which a sales rep, Grant Wheeler, returned our call was impressive. Grant was the epitome of what customer service should be and was definitely a factor in our purchasing a car from the Fort Meyers dealership. We had been to two others in the area -- Naples and Bonita Beach. Both other dealerships certainly met the minimum requirements for customer service -- Fort Meyers far surpassed both other dealerships. More

Pamela Reyes Rhonda was my sales Associate and she was very knowledgeable, and probably the best I have ever worked with. I would highly recommended this dealershi Rhonda was my sales Associate and she was very knowledgeable, and probably the best I have ever worked with. I would highly recommended this dealership! More