Mercedes-Benz of Fort Myers

Outstanding Customer Services provided.informed of Outstanding Customer Services provided. informed of changes in services needed and provided up to date progress in getting vehicle completed and ret Outstanding Customer Services provided. informed of changes in services needed and provided up to date progress in getting vehicle completed and returned on a timely basis More

Friendly staff and good old hospitality! A place that treat you like family and make you feel at home. Andrew is a superior advisor!Awesome treat you like family and make you feel at home. Andrew is a superior advisor!Awesome More

I was very impressed with the dealership. Upon entering we were received with a very pleasant hello and how can I help you. The dealership’s interior was extremely clean and everyone we met employed by The we were received with a very pleasant hello and how can I help you. The dealership’s interior was extremely clean and everyone we met employed by The dealership was cordial. More

I'm in Florida for the winter. I've owned Mercedes for 25 years. My best Dealer experience ever. First class, start to finish. Thanks! years. My best Dealer experience ever. First class, start to finish. Thanks! More

The dealership performs excellent service from the time the car is checked in, the call to pick up is made until the car is returned. the car is checked in, the call to pick up is made until the car is returned. More

I was very please with the service . nothing negative I can cay ... Dean was very nice and I want to have him whenever I stop by for service... can cay ... Dean was very nice and I want to have him whenever I stop by for service... More

Service was less than stellar. All around lack of great customer service. Management should employ secret shoppers to evaluate the level of service their customers are receiving. I will strongly cons customer service. Management should employ secret shoppers to evaluate the level of service their customers are receiving. I will strongly consider other options before taking my car back. More

Great service department! Adam Barton is the best! My vehicle is always well taken care of. Communication is timely and professional. It is always a pleasure to bring my vehicle in for service. vehicle is always well taken care of. Communication is timely and professional. It is always a pleasure to bring my vehicle in for service. More

I came in to change out a battery on my Mercedes and I was to be given a loner car. However Tom Tipton Service representative recognized me and said he would take care of it and asked me to wait and I re was to be given a loner car. However Tom Tipton Service representative recognized me and said he would take care of it and asked me to wait and I received my car with new battery in about an hour. Excellent service More

Service on my vehicle was completed successfully, but it took 3 weeks to complete the 10 items in need of repair. All the service staff were very friendly on the phone and in person. Communication by the took 3 weeks to complete the 10 items in need of repair. All the service staff were very friendly on the phone and in person. Communication by the service personnel about the status of the repairs was non existent. I was the one who had to initiate all calls about the status of repairs to my vehicle. Parts for the vehicle did not appear to be the delay as when I called I was told the parts were available. More