Mercedes-Benz of Fort Myers

My GLE 350 was recently in for simple service at MB of Fort Myers. Melanie Haines was my service advisor. Melanie was efficient and professional and got my vehicle in for service quickly. Service area Fort Myers. Melanie Haines was my service advisor. Melanie was efficient and professional and got my vehicle in for service quickly. Service area was clean and uncrowded. Customer lounge was comfortable and clean. My vehicle was serviced in 60 minutes and put through the car wash before it was delivered to me at the door. Very good experience. More

THE GOOD:Service team goes above & beyond. Every time!I THE GOOD: Service team goes above & beyond. Every time! I live in Naples and pass the Naples location as well as the Bonita/Estero location because THE GOOD: Service team goes above & beyond. Every time! I live in Naples and pass the Naples location as well as the Bonita/Estero location because of Tom Tipton and the service directly related to Mr. Tipton. Tom is my guy! If Tom steps out or has a day off in the future, I will request things take a break until he returns. He has that much of my confidence and respect! 5 stars for Tom. THE BAD: Brian, oddly enough is the service manager, could use some retraining on client relations. His customer service was subpar. Charged me for 2 Pirelli run flats for my AMG and only installed one (still unresolved) and also called 20 minutes before close on a SATURDAY with news my car was ready for pick up. It takes me 48 minutes to get to the dealer from my house add another 10-15 to get my toddler loaded up. I wasn’t very happy with his lack of consideration and the super rushed tone he took. Now here’s the kicker, dealerships are closed on Sundays so had I not made it there before the service bay closed I wouldn’t of had access to my vehicle for an additional day. Brian generously gets 2 stars from me. More

My sales person was amazing, he was very fast and efficient and knew the inventory. I need 25 words minimum idk what else to say. efficient and knew the inventory. I need 25 words minimum idk what else to say. More

I was not expecting to leave the dealership with a brand new car with 4 years left on my original purchase, but they made it happen and I am completely satisfied. Josh was great, and the Sales Manager/F new car with 4 years left on my original purchase, but they made it happen and I am completely satisfied. Josh was great, and the Sales Manager/Finance got me right where I needed to be on a new lease. More

Since relocating to the area, have serviced my ML here and they have been excellent. Easy to get a loaner car, very complete in explaining recommended service and prompt in follow through. Only surprisi and they have been excellent. Easy to get a loaner car, very complete in explaining recommended service and prompt in follow through. Only surprising thing was that employees there were not wearing masks. That is Florida for you, but I would have expected a more considerate stance on a public health issue like that. More

We have used the Fort Myers dealership since moving to Florida. From our Sales/Lease experience to the Service Department, we have been beyond pleased. Florida. From our Sales/Lease experience to the Service Department, we have been beyond pleased. More

We live in south Naples and purchased our vehicle at Mercedes-Benz of Fort Myers. Rhonda Cann was great to work with, and Adam in the service department is always helpful and goes out of his way to mak Mercedes-Benz of Fort Myers. Rhonda Cann was great to work with, and Adam in the service department is always helpful and goes out of his way to make sure we are satisfied. Our next Mercedes will be from MB Fort Myers as well. More

Excellent work all stuff involved to purchase new vehicles. Quick and professional. Special thank you for Grant Fuller , Great service, advice, not pressure, giving the space. vehicles. Quick and professional. Special thank you for Grant Fuller , Great service, advice, not pressure, giving the space. More

Sergei is an excellent responsive and very knowledgeable sales person. He is not aggressive, but is working with facts to reassure the buyer. Thank You. sales person. He is not aggressive, but is working with facts to reassure the buyer. Thank You. More

Grant (salesman) was friendly, professional and accommodating. After finalizing the closing, the closer failed to give me copies of our transaction which occurred to me after I was halfway home. A accommodating. After finalizing the closing, the closer failed to give me copies of our transaction which occurred to me after I was halfway home. A considerable distance. I assumed they would then be mailed to me but I have not received anything to date. More