Mercedes-Benz of Fort Myers

Been to this dealer 4 times with the same problem, each time they changed something, the last time they kept my car for 12 days and I still have the same issue. Then spoke with Jeff Gann, General Manag time they changed something, the last time they kept my car for 12 days and I still have the same issue. Then spoke with Jeff Gann, General Manager at Mercedes-Benz of Fort Myers, said nonsense, promised to help and disappeared. semi-skilled mechanics, if there is something difficult with the car, they cannot fix it. More

Let me start off by saying we couldn’t be happier with the professionalism and customer service our sales rep Grant provided us. We have been looking for a new Mercedes for several weeks now at several di the professionalism and customer service our sales rep Grant provided us. We have been looking for a new Mercedes for several weeks now at several different locations. Grant made the process extremely easy for our family! We have been Mercedes customers for over 20+ years now, I can say dealing with Grant felt like something different - something we’ve never experienced before. Thank you Fort Myers Mercedes and thank you Grant! More

I bought a 2022 E450 Cabriolet about a 2 months ago. I would have expected a call from the sales person Grant to see how things were going with the car. When I bought my Audi I got calls and texts mon I would have expected a call from the sales person Grant to see how things were going with the car. When I bought my Audi I got calls and texts monthly making sure all was okay. I love the car but a bit disappointed in Grant for his lack of follow up. More

I walked in without calling to get an understanding of Electric Vehicles in stock. Kris Waskowski was very patient with me and did a great job reviewing the EQS450. I drove out of the dealership with my Electric Vehicles in stock. Kris Waskowski was very patient with me and did a great job reviewing the EQS450. I drove out of the dealership with my new car that day, More

Professional, organized. Vehicle as described. Good coffee! The car was clean and serviced as expected. Vehicle as described. Good coffee! The car was clean and serviced as expected. More

Although during these Covid times it took six months to get my car the dealership kept me informed of status. My salesman,Matt Jacobson, led me through my first lease experience and started me off with exp get my car the dealership kept me informed of status. My salesman,Matt Jacobson, led me through my first lease experience and started me off with explaining all the new equipment software and said I could contact him anytime in the future if I needed help. More

If I could give them a 0 star review, I would. We were on vacation and had been looking for a new car so we decided to stop by before going to the airport. We ended up finding a car we liked and We were on vacation and had been looking for a new car so we decided to stop by before going to the airport. We ended up finding a car we liked and decided to purchase it. While we love the car, this has been the biggest hassle with the worst customer service ever. Problem 1 - They told us they could only put a certain amount for a down payment on our credit card but that we could send a check when we got back to lower the monthly payments. When we called to see where to send the check to, not only was Phillip K extremely RUDE but he basically called us liars and said that he never said that and he would never say that and we were wrong. This was after he refused to answer our emails or phone calls. We just happened to get him one day when he picked up. He would cut us off and didnt want to help at all. Luckily the people at Mercedes Benz Financial helped us and told us where to send it and apologized for Philip's HORRIBLE Customer service. Problem 2 - They were told to put both names on the application but they didn't and only put one. Since we are financing it this has become a big mess with the DMV and we were not able to get the tags switched properly. We tried contacting them like the DMV and Mercedes Benz Financial advised us to but they refuse to talk to us. We started with Grant (the person who sold us the car), Phillip (the finance manager that worked with us) and when that didn't work, we started copying Aaron W and Jeff Gann. Jeff is the Manager and he couldn't even respond to ONE of our many emails. So, unless you are looking to have a huge hassle on our hands, be talked to like your stupid, or just be ignored, I would not recommend this dealership. More

He was very Fair and and nice work with me to get me the best Deal. best Deal. More

I highly recommend this dealership. Our sales person Mr. Gary Fuller was extremely knowledgeable personable and efficient. He was very concerned with our purchase . & made the entire process easy & en Gary Fuller was extremely knowledgeable personable and efficient. He was very concerned with our purchase . & made the entire process easy & enjoyable. . It was a great experience without any issues ! More

Excellent dealership. My new GLE350 as stated and delivered and went over it in detail with us upon delivery. Very professional sales and finance department. Great call up after a few days to see if delivered and went over it in detail with us upon delivery. Very professional sales and finance department. Great call up after a few days to see if there were any questions.. More