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Mercedes Benz of Fort Mitchell
Fort Mitchell, KY
311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 311 reviews
January 04, 2024
The salesman are rude and dirty and underhanded. They are greedy and unwilling to do what it takes to help a customer including purposely selling a vehicle to someone else the day before the vehicle They are greedy and unwilling to do what it takes to help a customer including purposely selling a vehicle to someone else the day before the vehicle is to be sent to another dealership in their Network to be sold to someone else because as the salesman said he "wasn't going to let it go and let someone else sell that truck he was selling it himself". Bad customer service no one returns your calls or emails and no one cares to do anything to rectify the situation I would give it zero Stars if I could. My advice, go somewhere else. More
by ruby.lucille
Employees Worked With
Donald Paparella, FERNANDO ASCENCIO, TODD HENSON, DANIEL TILLEY, Brandon Bayer, Jeremy Agbomi, Craig Cliff, Anthony Cook, Tyler Grefer
Helpful October 13, 2023
I have purchased three Mercedes here. By far the best salesman is Alec Driscoll. You will be glad that you asked for him. He made my whole car buying experience smooth and stress free. He By far the best salesman is Alec Driscoll. You will be glad that you asked for him. He made my whole car buying experience smooth and stress free. He answered all of my questions and there were many. He was easy to reach and very knowledgeable. More
by evelyn.c.
Employees Worked With
Todd Morgan, Matthew Weaver, Donald Paparella
September 12, 2023
Absolutely the smoothest car-buying process and finest customer service I’ve experienced at any auto dealer. Fernando Ascencio was professional, knowledgeable, and provided exceptional assistance from in customer service I’ve experienced at any auto dealer. Fernando Ascencio was professional, knowledgeable, and provided exceptional assistance from initial online inquiry to closing the deal. Many thanks to Fernando and the MBFM team for a remarkable, very easy and stress-free experience. More
by slstanley
Employees Worked With
FERNANDO ASCENCIO
September 11, 2023
There is not enough room for me to write how great this dealership is!! The whole staff was so welcoming and helpful. This was my first Benz, it meant a lot to me! dealership is!! The whole staff was so welcoming and helpful. This was my first Benz, it meant a lot to me! More
by chuckwm00385
Employees Worked With
Elhadj Mbow my sales rep, TODD MORGAN
September 02, 2023
If you looking for your next Mercedes Benz go to Mercedes Benz in ft Mitchell and ask for Nick great salesman and he will get you right … in your Benz thank you again Nick for all you do to please your custo Benz in ft Mitchell and ask for Nick great salesman and he will get you right … in your Benz thank you again Nick for all you do to please your customers…loving our new Benz …. More
by vmcrumes
Employees Worked With
Nick
September 01, 2023
I was very pleased with my experience of purchasing my 2021 Mazda. The entire team was professional and treated me extremely well. Every question I asked was answered and explained. I could not have aske 2021 Mazda. The entire team was professional and treated me extremely well. Every question I asked was answered and explained. I could not have asked for a better buying experience. More
by hlwr0707
Employees Worked With
Donald Paparella
August 30, 2023
Fernando at Ft. Mitchell Mercedes always provides top notch customer service and makes the buying experience a pleasure! Mitchell Mercedes always provides top notch customer service and makes the buying experience a pleasure! More
by tiffany_kessen
Employees Worked With
PATRICK ALLOSSO, FERNANDO ASCENCIO
August 29, 2023
As a life long buyer from Jeff wyler I must say I was skeptical about looking else where but my last experience with them was one not to remember. I decided to visit Mercedes of Ft Mitchell after multipl skeptical about looking else where but my last experience with them was one not to remember. I decided to visit Mercedes of Ft Mitchell after multiple unsuccessful trips at other dealers. I was greeted by a familiar face in Todd Henson (sales rep), and he gave me the best service and experience I've ever had at a dealership. Todd made the process SIMPLE, EASY, and Quick! Todd has my business in the future and I'll definitely recommend anyone in search of a new vehicle to stop in and talk to him More
by paigemarie0322
Employees Worked With
TODD HENSON
