Mercedes-Benz of Foothill Ranch - Service Center

I was very pleased with my Service Writer, Henry Eiring, and the Foothill Ranch Mercedes Benz service department. Henry was very pleasant and attentive to my car’s needs. Henry and the service department and the Foothill Ranch Mercedes Benz service department. Henry was very pleasant and attentive to my car’s needs. Henry and the service department deserved 5 stars today. More

My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair s miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered normal wear and tear and wanted to charge me thousands to fix it. Unbelievable! I’ve never owned a car where the break rotors warped so soon. I thought Mercedes Benz vehicles were supposed to be high quality! Apparently not, as this indicates they use cheap materials. I was a big fan of Mercedes, but not anymore. They treat you wonderfully when you buy the car, but then screw your over with costly early repairs that should be covered under warranty. I will never buy another Mercedes again! They still haven’t fixed another transmission shifting problem that has been happening since I bought it! Don’t buy a vehicle from these people unless you want to spend thousands of dollars on maintenance in the first two years! More

Although it was very busy, they made you feel like a priority. There were vehicle arrangements and had the service completed in a timely fashion. Very pleased with the numerous experiences there. priority. There were vehicle arrangements and had the service completed in a timely fashion. Very pleased with the numerous experiences there. More

Car runs fine. Be careful washing cars though. My decal to get back through the gate in my neighborhood was gone from my headlight when I took the car out for a dri Be careful washing cars though. My decal to get back through the gate in my neighborhood was gone from my headlight when I took the car out for a drive. Had to get help from the security booth to get back in. More

Professional, and quick service. Jason (Advisor) was helpful and knowledgeable. He explained the problem, the service, and answered my questions accordingly. Jason (Advisor) was helpful and knowledgeable. He explained the problem, the service, and answered my questions accordingly. More

Excellent customer service- Henry is always so helpful and professional. Definitely recommend Foothill Ranch Mercedes! and professional. Definitely recommend Foothill Ranch Mercedes! More

Always great service. Reliable. Quick turn around. Pleasant employees who are always happy to help and put customers first. Reliable. Quick turn around. Pleasant employees who are always happy to help and put customers first. More

The service advisor was courteous, friendly and understanding. Good customer service and helpful service staff understanding. Good customer service and helpful service staff More

Hello, how are you? I really liked the treatment, the efficiency, the comfort, the friendly staff, the availability of a car while mine was in service, thanks I really liked the treatment, the efficiency, the comfort, the friendly staff, the availability of a car while mine was in service, thanks More

Mike was knowledgeable and helpful. They took care of our issues in a day and kept us apprised of their progress They took care of our issues in a day and kept us apprised of their progress More