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Mercedes-Benz of Foothill Ranch - Service Center

Foothill Ranch , CA

4.7
151 Reviews

151 Reviews of Mercedes-Benz of Foothill Ranch - Service Center

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August 31, 2023

Always very courteous, efficient, no problem with service personnel! Vehicle is running smoothly. Mike was very helpful! More

by hzhuanong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Rep…Mike
August 31, 2023

Daniel help me get my car serviced and was very helpful to make sure all my standard services were done and got me fast pricing on things I wanted to do outside of the standard items More

by jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
August 17, 2023

Service at Foothill Ranch has always been a painless and enjoyable experience. My go-to service supervisor is Daniel Choo as he has the ability to walk me through what my car does or doesn't need and quickl More

by kenpcho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Choo
August 16, 2023

Polite, efficient, and helpful. Had the car done even before promised. Was a great experience this time. More

by escobard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
August 12, 2023

Great customer service and not too crowded. Appointment was right on time. Poor rental car set up More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
August 11, 2023

Henry, was very responsive, pleasant and professional. I appreciate his concern and quick action. His explanation of the circumstances was credible and truthful. More

by Fjdonson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
August 01, 2023

Excellent service, Daniel Choo was very helpful to solve my problems. When my car was in service, I got a loaner car to drive, the process was simple and easy returning the car. More

by why6688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Choo
July 04, 2023

Terrible experience for service - took almost one hour to check in & get a loaner car. I have been coming to this dealership for over 10 yrs (bought 4 GLS at this place) & always impressed by the service de More

by kihochoi
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Choo at service
Jul 04, 2023 -

kihochoi responded

By the way, I had an appointment scheduled for 9 am & arrived at the dealership around 8:50 am. On a positive note, Daniel Choo, my service advisor was very professional and helpful - he did his best but the dealership obviously overbooked their service appointments and did not have enough people to provide good service I am used to.

July 01, 2023

Daniel Choo is my service advisor and he took good care of my vehicle. He is nice, respectful, polite, and very professional. He knows what he is doing and handles the client very well. More

by AlTisoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Choo
June 29, 2023

Very helpful in assessing maintenance issues and how to repair. Very good service and timely. More

by DWopschall
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Henry
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