Mercedes-Benz of Foothill Ranch - Service Center

The best Mercedes Benz dealership for service experience. The best Mercedes Benz dealership in town. David Noble, the guy who helped me, was was extremely nice and helpful for my recent service work. He alw The best Mercedes Benz dealership in town. David Noble, the guy who helped me, was was extremely nice and helpful for my recent service work. He always update my car service schedule and try to finish my car service work on time. After he found some issue of brake function, he explained me the detailed information for safety and prevention of future braking issue. He is very honest and professional man. I can trust that he won't charge me for something I don't need. Thank you for his works and I am totally satisfied his work for recent service visit. More

Eddie and his staff are first class. Eddie is a pleasure to work with. He knows the MBZ brand and how to listen to the customer. He has a long history of working in service. Eddie is a pleasure to work with. He knows the MBZ brand and how to listen to the customer. He has a long history of working in service. More

Easiest car purchase ever This is the third car, that I've purchased from Foothill Ranch Mercedes Benz, and without doubt the best experience thus far Frank Moyeb is fantastic. This is the third car, that I've purchased from Foothill Ranch Mercedes Benz, and without doubt the best experience thus far Frank Moyeb is fantastic. More

Best Service Rep Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many t Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many times, including just as he was about to leave for the day a few weeks ago he stayed to accommodate an urgent request. He waited for us to arrive there, he had all necessary paper work ready for me to sign, a rental car was ready as well. When we call to make an appointment with David whether it is a scheduled service or not he always does his best to have the car ready ASAP depending on what service is needed. If we need a rental the rental rep is always polite and courteous and efficient. We are very pleased with MBFR they also have great car wash guys. We have purchased one car there and plan on buying another one in the future. We also recently bought an extended warranty for one of our cars, even with that the service has never been any different, whether new or old warranty or not. Always consistent service, More

Service with Integrity I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; poss I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; possible wheel alignment issue (so I thought). Turns out it was not an alignment issue but rather, a warped rotor which would also require new front break pads, about $600+ cost. Aaah! The problem that I had with this, is that I had just changed the very same set of rotors and break pads less than 6 months ago. My service advisor, David Gover advised me that the problem was caused by after market wheels installed in my car. I pointed out to them, (David and his manager Ron) that it had the exact same wheels when I had the rotors and break pads replaced back in April (almost 6 months ago) and felt that I should have been warned then. David discussed the matter with his manager Ron Godin. David called me soon after and advised me that MBZ Foothill Ranch will replace my front rotor and pads at no cost to me. I was very impressed with the way MBZ Foothill Ranch put the customer's concern ahead, unlike most company's CYA (cover your a-s) approach to save a few bucks. Never once did they put me on the defensive. My service advisor, David Gover and Service Manager Ron Godin turned a problem into a huge sigh of relief. I would give MBZ Foothill Ranch way more stars than just the 5 STARS that this site would allow because integrity is priceless. Rest assured everyone that if you ever take your car to MBZ Foothill Ranch for service, you are in the hands of very capable and honest advisors. I have never written a review for a car dealership before. However, my experience today has compelled me to do one. Thank you David and Ron and MBZ Foothill Ranch! More

Stellar Service | Highly recommend this dealership I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I was actually able to receive same day service, Jean kept me informed of my estimated wait time, came and found me in the waiting room to update me and had my car completed and washed while I worked at the business desk. To top it off he walked me out to my car and handed me an ice cold bottled water for the road on a warm day. Foothill Ranch Mercedes really takes great pride the extra attention to detail and it makes all the difference. Jean was courteous, efficient and greets his customers with a warm smile! I have bought several cars from Mercedes Benz and will continue to do so ….all because of the customer service I receive from my purchase to maintenance repairs. What a great team they have put together to makes customers feel respected and valued. Best, Cynthia Corbett More

Taking in a car for service is not usually easy nor pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effectiv pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effective manner. David always greets me with a smile. He also exactly explains the process in which my car will be handled. I will forever and for always take my car to MBFR for service. Thank you, David! More