Mercedes-Benz of Foothill Ranch - Service Center

If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfo Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined. I went in to trade my 2019 A220 and lease an EQE. Shortly after driving off, I noticed something was wrong with the car. When I called the dealership, they inspected it and claimed the undercarriage was damaged, blaming me for it. My insurance got involved, and the repair estimate started at $28,000, then increased to $40,000 in several request due to miss alignment. After a month and a half, my car was supposedly fixed. As soon as I picked up the car, within three minutes of driving, I realized it was still unstable. I immediately reported the issue, and when I returned to the dealership, they again claimed the undercarriage was damaged! They did a poor repair job and refused to acknowledge their mistake. Today, when I went to see what the problem was, they asked me to sign a repair order, which implied I was requesting a new repair. I refused to sign because the initial repair was inadequate, and my car was still not fixed. They then said I had to take the car, even though it was unsafe to drive, and informed me of a charge for each day I didn’t take it. This is absolutely ridiculous, and I can’t believe they put me in this situation! I wonder if they are taking advantage of me because I’m a woman, treating me with no respect or understanding. Please, do yourself a favor and avoid this dealership unless you want to be scammed! More

Called and got a $250 qoute for oil change. I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written q I went to Isaac and he changed the price to $385 claiming the person who answered the phone didn’t know the correct pricing. I showed him a written qoute from another mb dealership for $285 he still didn’t match it. Isaac added that he checked with his service manager and the manager denied the match price request. This is my last time visiting this dealership, despite being a regular for over 10 years. More

Henry, the service advisor and the entire staff are friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The b friendly, knowledgeable and quick. I took my GLE 43 AMG in for a radiator replacement and they had my car back to me by the end of the day. The best part, they don't try to upsell or push you into additional services. I've found my new go to MBZ dealership. More

Have been taking my car here for last 5 years for maintenance and other related. Always friendly people, service oriented and quality care maintenance and other related. Always friendly people, service oriented and quality care More

It has been great to work with Henry and othe team members. It is absolutely the best experience members. It is absolutely the best experience More

My adviser is Daniel Choo. He is very efficient and goes above and beyond to provide exceptional service. Keeps me informed, honest, professional. He is very efficient and goes above and beyond to provide exceptional service. Keeps me informed, honest, professional. More

Very professional, and always wonderful service. Had a slight issue with the parts warehouse, but was handled just fine by the dealership. Had a slight issue with the parts warehouse, but was handled just fine by the dealership. More

Daniel Choo my Advicer was very nice and friendly. Good service great location close to home and friendly staff. Good service great location close to home and friendly staff. More

People in service department are excellent and the turn around for service is quick and professional. Thank you Mr. Art for your help and excellent service. around for service is quick and professional. Thank you Mr. Art for your help and excellent service. More

Art and Henry are very kind, they response very fast. Staff of loaning car is very kind too. Like their service. Thank you! Staff of loaning car is very kind too. Like their service. Thank you! More