Mercedes-Benz of Foothill Ranch

Finally had my chip that was like so many others held up in shipping and or shortages. Of course it just so happened that the chip took twice to install. Seems to be working so far. The other update had to in shipping and or shortages. Of course it just so happened that the chip took twice to install. Seems to be working so far. The other update had to do with the charging phone system also working fine so far however it doesn’t display saying it’s charging on the screen anymore. All in all with constant updates from Henry my service rep as well as service personnel the appointment went very well. More

Ashton and Kevin are Dream Team ! Best Mercedes’ dealer in Orange County ! Always give you the ROYALTY Service !! Best Mercedes’ dealer in Orange County ! Always give you the ROYALTY Service !! More

I was very pleased with my Service Writer, Henry Eiring, and the Foothill Ranch Mercedes Benz service department. Henry was very pleasant and attentive to my car’s needs. Henry and the service department and the Foothill Ranch Mercedes Benz service department. Henry was very pleasant and attentive to my car’s needs. Henry and the service department deserved 5 stars today. More

My A220 brake rotors became warped at less than 20,000 miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair s miles. The steering column and brake pedal vibrate badly during normal city driving. As my car was practically still very new, I assumed the repair should be covered under warranty. To my surprise, MB foothill ranch told me that it is considered normal wear and tear and wanted to charge me thousands to fix it. Unbelievable! I’ve never owned a car where the break rotors warped so soon. I thought Mercedes Benz vehicles were supposed to be high quality! Apparently not, as this indicates they use cheap materials. I was a big fan of Mercedes, but not anymore. They treat you wonderfully when you buy the car, but then screw your over with costly early repairs that should be covered under warranty. I will never buy another Mercedes again! They still haven’t fixed another transmission shifting problem that has been happening since I bought it! Don’t buy a vehicle from these people unless you want to spend thousands of dollars on maintenance in the first two years! More

Although it was very busy, they made you feel like a priority. There were vehicle arrangements and had the service completed in a timely fashion. Very pleased with the numerous experiences there. priority. There were vehicle arrangements and had the service completed in a timely fashion. Very pleased with the numerous experiences there. More

Car runs fine. Be careful washing cars though. My decal to get back through the gate in my neighborhood was gone from my headlight when I took the car out for a dri Be careful washing cars though. My decal to get back through the gate in my neighborhood was gone from my headlight when I took the car out for a drive. Had to get help from the security booth to get back in. More

The teams at MBFH were professional, friendly, and had many kind follow ups to make sure that I was fully satisfied with the whole process and the car. It was one of my best experiences with car dealersh many kind follow ups to make sure that I was fully satisfied with the whole process and the car. It was one of my best experiences with car dealerships. More

I bought a certified Mercedes Benz C 300 from this dealership (Foothill Ranch) in April. I spent more money on this Certified car because I thought it was worth it and I would be backed by Mercedes Be dealership (Foothill Ranch) in April. I spent more money on this Certified car because I thought it was worth it and I would be backed by Mercedes Benz (I also bought an optional extended warranty). Since it was my second car, I have not been driving this car that much. After a couple of weeks, I noticed a crack on my windshield which had been covered up before. So I brought my car to the dealer and talked to several people ( Kekoa Depitan and Russ Ellis). But they did not take liability for that and told me this car went through rigorous inspections and we have not seen any cracks by the time we inspected this car. That was the funniest excuse that I have ever heard, cause when I received my car three panels inside the car were off and they did not even notice significant issues like that, let alone a crack on the windshield. Just stay away from this dealership and purchase from a more reputable dealership. They are all nice when you are about to buy a car from them but once the sale is closed, they would turn to totally different people. More

Professional, and quick service. Jason (Advisor) was helpful and knowledgeable. He explained the problem, the service, and answered my questions accordingly. Jason (Advisor) was helpful and knowledgeable. He explained the problem, the service, and answered my questions accordingly. More

Excellent customer service- Henry is always so helpful and professional. Definitely recommend Foothill Ranch Mercedes! and professional. Definitely recommend Foothill Ranch Mercedes! More