Mercedes-Benz of Foothill Ranch

Waited a long time to get my Mercedes and Foothill Mercedes was great. Mark B. was Wonderful. Took a lot of time with us and explained everything. Went to 3 Mercedes dealerships and Foothill by far w Mercedes was great. Mark B. was Wonderful. Took a lot of time with us and explained everything. Went to 3 Mercedes dealerships and Foothill by far was the best. Went above and beyond to make us happy. More

I went in to the dealership with a question and no appointment they told me I had a problem with my battery and they fixed it. It took a little longer than normal and Daniel made sure I was comfortabl appointment they told me I had a problem with my battery and they fixed it. It took a little longer than normal and Daniel made sure I was comfortable with a great loaner. I also got a servicing and they fixed different things on my car. Very happy with your dealership, my daughter is too thank you see you next time More

They were quick clean and efficient. They took the time to help and understand the recall They took the time to help and understand the recall More

My service mgr Henry Eiring is always very helpful and answers all of my questions. answers all of my questions. More

The service department did a thorough check on my vehicle and fixed a wiring issue without extra charge. I’m very grateful! and fixed a wiring issue without extra charge. I’m very grateful! More

Great service. Personnel always helpful and cordial. Facility is clean and the coffee and hot chocolate were welcomed. My towing service was fantastic. My loaner an Personnel always helpful and cordial. Facility is clean and the coffee and hot chocolate were welcomed. My towing service was fantastic. My loaner an suv was sweet! More

I always always always take my car to Fletcher Jones in Newport. Even when I lived in LA. But since I just moved to Irvine, and Foothill was so close to me, I decided to give them a try; specially since u Newport. Even when I lived in LA. But since I just moved to Irvine, and Foothill was so close to me, I decided to give them a try; specially since upon making the appointment, they quoted me a lower price for the service A oil change. The day of the appointment, the actual rep called to let me know the price I was quoted was a “starting” price only and would most likely change. Yeah, it we up over $200!!!! Bc my car required “more oil”. Never, ever, with this car or my previous 2 Audi’s, did a service oil price CHANGE after being given a quote. I was pressed for time and no longer had time to shop around, so I reluctantly gave in. INSTANT regret. Because it was the weekend,I needed a loaner car. Somehow, I misplaced my current DL and only had my old one and ID; both which were expired. They were kind enough to “run it through the system” but it came back that it was expired! Yes, my CA ID had just expired, but I knew my DL was current! (I had just rented a car and Fletcher gave me a loaner earlier this year). I knew he ran the wrong info but at this point they were already closed and I know they just wanted me out of there as soon as possible (I get that, but at the same time, I’ve worked in customer service all my life, most being salaried or commission, and there were COUNTLESS times I stayed after my “shift” with OUT extra pay because our number one job is to keep the client happy). Anyhow, I couldn’t be with out a car so I decided to go to a car rental place, let them know I missed placed my license (since it was a Sat I couldnt go to the DMV first) they had my current DL on file, verified it through the dmv system to be safe, and VOILA! I got a car!!!!! They were able to verify that my DL is indeed current. Then, after paying for my own rental, I am hit on Monday AFTERNOON with the news that I am going to have to pay $2,036 for tires and a new battery. It would be completed in “3 hours”. Service rep calls after 6, when they ve already closed, to let me know its ready. So Im with out a car yet another night. Upon picking up the vehicle the charge is $2090. I told Henry (he just checked me out, he was NOT my rep) that I was quoted $2036. That my rep “rounded UP to $2000) i asked if it was even and he said, “no, $2036 to be EXACT”. So obviously $2090 is closer tp $2100 than 2k. I told Henry this was unacceptable for the verbiage mentioned above AND bc I was forced to waste money on my own rental. He knew I was in a hurry, said he would honor the rate I was quoted and would get it cleared with management after I left. Should I go back, I would go to him. But very doubtful, considering when I got in my car, it was dusty, with a dirty windshield, and stunk of men’s cologne (gave me a headache; isnt there a rule against that?). Again, never, ever, ever, no matter how messy my car is, has my luxury car been returned from a service department un vacuumed, with dust on the dashboard, and actual dirt in the cup holders etc. I know they are not allowed to throw anything out, so expected the “trash” to still be there, but its always been “arranged” (lose change etc). I am SO upset at MYSELF! Bc this could have ALL been avoided had I just gone back to Fletcher-Jones. More

Service was explained thoroughly for work done on my car and a car loaner was provided without much wait. My service representative was awesome and helpful! and a car loaner was provided without much wait. My service representative was awesome and helpful! More