Mercedes-Benz of Foothill Ranch

Took my car for service got service b completed among other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day pric other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day price for the parts and labor dropped to 1291, turned out that i ended up with different lamp colors, but according to dave for an extra 130, they can be the same, he took my 1000 voucher i had to paid 291 out of my pocket and he will not retun the old parts, lastly he did not care ,neither did he acknowledged that he failed to disclose that the lamps were different colors. Took car to mechanic doen the street, he checked the lamp and I am now missing the sealers that goes around the lamp. HORRIBLE, waiting on Chris Erickson, service manager to get back to me regarding this matter, reported them to the department of internal affairs of mercedes benz corporate office. More

I have had a trifecta of first-rate experiences with this dealership, each one being better than the next. Their service is as professional as can be performed, and I know service, having been in the busines dealership, each one being better than the next. Their service is as professional as can be performed, and I know service, having been in the business. Each time in Sales, my expectations have been exceeded. They are an island of professional courtesy in a churning sea of usual car experiences. More

On May 2nd, I received a call from Ed Ismail who wanted my business. I told him I wasn't in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dop my business. I told him I wasn't in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dope, I opted to give this dealership my business. I got to the dealership about 7:30 PM on the 9th, and it was obvious that I was Ed Ismail's last deal of the day. And of course, that is when the rather POOR customer service began. Since Ed Ismail thought I was Asian (I'm African American with an Asian last name; he mentioned this during one of the moments he was actually talking to me), I felt that he was EXTREMELY put off when I walked into his office with my biracial son in tow. It seemed that he was NO LONGER happy to see me, and he rushed about barely answering any of my questions about the vehicle I was interested in. Did I mention that HE was the one begging for MY business?!?!? Yes, I believe I did. I was being rushed to test drive the car that I hadn't even looked over. When I said I wanted to inspect it, he went back inside... again, quite put off by the "delay". When I was finally able to test drive it, I only got the option to go a short distance. I'm sure that an interstate jaunt would have illuminated the vehicle's rather serious mechanical issue. At any rate, Ed Ismail really showed what he was made of when I asked if the car had been in an accident (it's an '05). Mind you, I was to receive a CarFax report and verifiable service records, to which I'm still waiting on. His response was, "This is Mercedes Benz. We don't take just ANY car! We put cars through our stellar service checks!" Well, paperwork is still flying about, and at one point, I needed to head back to the bank (because Ed's assistant didn't relay the full specs of our conversation to him, and I had arrived at the dealership with only my personal checkbook in hand). Now, Ed Ismail is BEYOND put off, and says he'll take me. Gee... thanks! My son hops in the back and is trying to put on his seatbelt, and I'm still getting my right foot into the car, when Ed Ismail starts DRIVING AWAY. My son (diagnosed with Autism) is telling him he's not buckled in... and I now have piping hot Mercedes Benz Foothill Ranch coffee spilling all over my left hand because I'm struggling to get into a MOVING vehicle AND buckle up. I finally call out Ed’s name, and he slows down... BARELY and feigns concern. He actually had the intestinal fortitude to tell ME to be careful with the HOT coffee and not burn myself! Really, Ed Ismail?!? Too late!!!!! Deal finally over! Still very unfamiliar with my new car (that not's a Benz, which may explain why I didn't get the "exemplary customer service" run down by Ed Ismail), but it's time to drive home (which is about 25-30 minutes away). All seems well, until I make a pit stop at the local Rite Aid only blocks from my home. Imagine my extreme concern when I noticed coolant SPEWING from... my new car! Why, pray tell, did I have to call the dealership the NEXT DAY (that would be Thursday, May 10 approximately 13 hours after taking ownership) to inform them that said stellar-ly checked vehicle was now OVERHEATING and INOPERABLE?!?!? Ed Ismail's response?... "How do you know???" I guess I fell harder off that turnip truck, that morning, than I had realized AND misplaced my DUNCE cap! Let's break it down, shall we? The water gauge was on H, the WARNING chime was going off incessantly, and wait for it... there was smoke coming out of the hood. Yeah, I'M the idiot! It took over 3 hours and multiple phone calls from ME to Ed Ismail to find out when my, again, stellar-ly checked vehicle would be TOWED back to them! Again, Ed Ismail showed his stuff by ARGUING with me that since there are over 50,000 parts on the car... MERCEDES BENZ, who did not take junk cars, couldn't possibly check every one of them! (WOW! Really?!?!?!?) How unfortunate that Ed Ismail was so grossly inconvenienced by my deal, which, again, HE wanted!!!! I should be so ashamed! (insert sarcastic intonation here) At any rate, my workday is now completely shot because I've been dealing with this issue all day! I’m finally at the dealership, still being treated like the "lowest" species on the planet, and things are being worked out to get me into a loaner. (The saving Grace was Ali, a Sales Manager, who was very kind and moved quickly to accommodate me... unlike Ed Ismail!) NOTE... I received my new car with a full tank of regular octane. The loaner vehicle had only a 1/4 tank... and ran on PREMIUM. But IT'S a Mercedes Benz, and I guess I should feel SO privileged to be in it! On May 12, Ed Ismail still had not called to update me on the car, so I called him because this was the bring-the-loaner-car-back-to-us expiration date. How overjoyed I was when the lovely receptionist informed me that the service department wasn't open on the weekend! I truly was dancin' a happy jig! Every time I phoned Ed Ismail to see what the deal was with my car, I was told, "I'll call you right back!" I really must not have ANY concept of time because "right back" on Planet Dunceville does not mean that the customer has to phone the dealership THREE TIMES, practically every 2 hours, to get a response on a car that should have NEVER been returned to a dealership 13 HOURS later!!! I finally get Ed Ismail on the line to give me an actual answer to the query I've posed thrice. During said "conversation" (using the word, conversation, loosely since there's really no talking to him), I mentioned that I wanted to be compensated for the gas I had to put in the loaner vehicle! After all, I am the one who had been grossly inconvenienced by this shady deal! Would you like to know what Ed Ismail said to me? Of course, you would! He said, "Well, you were going to use that gas anyway driving around." O... M... G! Does this man have NO filter?!?!?!? In my pea sized brain, I'm pretty sure that a full tank of regular gas is not the same as a 1/4 tank of premium, but then again, I'M the idiot! So, here I am spending money on a car I don't own, deeply concerned about the one I just bought because I’m going to be traveling over 2,100 miles in it in a few days (that’s if I get it back). From all the “service" delivered to me, it would seem that my $14k deal didn't qualify for MBFR's “exemplary customer service”. I’ve now been in a loaner vehicle since May 10th, and I've learned that the car I was sold had bad engine mounts… and goodness only knows, what else is wrong with it! Not one call from a manager apologizing to me, or offering compensation of any kind. Even the GM, Greg Roberts, has now chosen to ignore me!!! Very sad! More

Wonderful experience. No pressure, no sales tactic that Wonderful experience. No pressure, no sales tactic that turns you off. But excitement. Professional salesman who knows his products. Respectable, ma Wonderful experience. No pressure, no sales tactic that turns you off. But excitement. Professional salesman who knows his products. Respectable, made us feel at ease, answered all our questions. The sales manager Ali Hashemi was also super, kind and nice. The finance manager treated us with respect and did not use pressure for us to buy his products. We will definitely go back for our next car. More

I visited this dealership because it is less than a mile from my home. I asked why I should buy a vehicle from them versus other much larger dealerships in my area. They quickly explained their value propos from my home. I asked why I should buy a vehicle from them versus other much larger dealerships in my area. They quickly explained their value proposition of competitive prices, excellent service with free loaner vehicles, and unlimited free car washes. Mo made me feel very comfortable throughout the process and we completed a deal that same day. It was an outstanding experience all around. More

Excellent customer service wss provided to my wife and I. I would like to especially thank Frank and Derek who were very patient in guiding us through out the sale process. I would strongly recommend MB - I would like to especially thank Frank and Derek who were very patient in guiding us through out the sale process. I would strongly recommend MB - Foothill Ranch to my friends and relatives. Thanks. Regards, Raj & Dwipa More