Mercedes-Benz of Foothill Ranch

Poor customer service Unresponsive. No commitment to meet promises that were made or to return customer calls. Booked a GL 450 through the, paid a $1000 in deposit and was Unresponsive. No commitment to meet promises that were made or to return customer calls. Booked a GL 450 through the, paid a $1000 in deposit and was told that I would get the car in 8-10 weeks. It's week 9th no indications on delivery dates. All inquiries are unanswered. 2 VM's left and no answer. More

A friend had recommended Moe to me after I was in a car accident and needed to buy a new car in less than a week. After meeting Moe, it actually took less than 48 hours to have a CPO car in my possession. accident and needed to buy a new car in less than a week. After meeting Moe, it actually took less than 48 hours to have a CPO car in my possession. Moe was knowledgable, helpful, and thorough. I will be keeping this car for a while, I hope, but when I am ready to purchase another MB, I will definitely work with Moe again. More

I was pleased by the service and care given to me by Ed and Ramsey in finance and Derek in sales. After being at the dealership for several hours (with child in tow) we were ready to drive home (to the Pal and Ramsey in finance and Derek in sales. After being at the dealership for several hours (with child in tow) we were ready to drive home (to the Palmdale, CA almost a million miles away) and I had forgot to bring my checkbook. Derek drove the car to me the following day(on his day off) and we completed the deal. I would highly recommend this team again. I had been discouraged after reading some other reviews by African-Americans and the O.C. is notoriouly racist, but I got excellent treatment at Foothill Ranch and look forward to going back in a few years to get my next Benz. Cons: I was not happy with the price I was given for my trade. Pros: I almost got the payment I wanted...just $100 over budget (i'll survive) They got me a great interest rate even with my not so great credit...Thanks Ed Derek did what he said he would, I drove off the lot with a GL!!!! More

very helpful. The manager Mr. Ali did a lot to get me a loan sanctioned the very same day. I think he did a great job as it was hard for me to get a loan with this being my first car. loan sanctioned the very same day. I think he did a great job as it was hard for me to get a loan with this being my first car. More

Don't waste your time with any other MB dealer. Have purchased 4 cars from them. They know what they're doing and how to get the best deal for you and they are professional, competent, and respectful t purchased 4 cars from them. They know what they're doing and how to get the best deal for you and they are professional, competent, and respectful throughout the process. None of the A-Typical car sales tactics here - they treat you like a true customer. Can't say enough. More

Big Scam Artist. I selected one of their GLK 350, got loan approval and signed all the documents. On day of delivery my car was sold to another customer without any communications with me. Imagine going loan approval and signed all the documents. On day of delivery my car was sold to another customer without any communications with me. Imagine going through all their paper work and at last moment they renege on their contract. SHAME ON THESE SCAM ARTISTS. NEVER AGAIN VISIT THEM. For three days they never returned my phone calls or emails. No courtesy or apologizes. Greg is the manager and he should know better how to treat a customer and provide customer service. SHAME ON YOU GUYS. More

My husband and I have purchased many vehicles over the years and this was by far the best purchasing experience we have had from start to finish! This time was for me! We had visited several Mercedes deal years and this was by far the best purchasing experience we have had from start to finish! This time was for me! We had visited several Mercedes dealers in the area and felt extremely pressured to buy last years model and what they had on the lot. NOT at Foothill Ranch! Instead, I was able to custom order the vehicle of my choice which was so wonderful! I selected the colors I wanted and the features and options that were important to me- I didn’t have to settle for anything! We were kept in the loop from production start, to it getting a VIN, to knowing what cargo ship it was on and when it left port! The process did not take long and it was so worth it! Did I happen to mention that we got an amazing deal?! We do have USAA and Foothill Ranch honored the discount. Should our next vehicle be another Mercedes I can guarantee that we would only go here to buy it! The 2013 GLK350 is amazing by the way! More