Mercedes-Benz of Foothill Ranch
Foothill Ranch, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Awesome Just want to give Praise to Foothill Ranch Mercedes Benz, especially to Ed Ismail, a outstanding human being, you just don't find this kind of dedicat Just want to give Praise to Foothill Ranch Mercedes Benz, especially to Ed Ismail, a outstanding human being, you just don't find this kind of dedicated service from people in general these day's. I have purchased 2 vehicles with pleasure and ease of my transaction from FRMB, and looking to purchase my third!! Keep up the outstanding service you're #1 in my book. More
Best Service Rep Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many t Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many times, including just as he was about to leave for the day a few weeks ago he stayed to accommodate an urgent request. He waited for us to arrive there, he had all necessary paper work ready for me to sign, a rental car was ready as well. When we call to make an appointment with David whether it is a scheduled service or not he always does his best to have the car ready ASAP depending on what service is needed. If we need a rental the rental rep is always polite and courteous and efficient. We are very pleased with MBFR they also have great car wash guys. We have purchased one car there and plan on buying another one in the future. We also recently bought an extended warranty for one of our cars, even with that the service has never been any different, whether new or old warranty or not. Always consistent service, More
John went above and beyond I wanted a very hard to find E-350. My credit union contacted John Harnett. He found the car and delivered it to me in San Diego in person. About a I wanted a very hard to find E-350. My credit union contacted John Harnett. He found the car and delivered it to me in San Diego in person. About a week later I couldn't get the garage door opener programmed. He drove down again and programmed it. Then my wife had a list of questions. John spent a couple of hours showing us the car again. Thanks John. I will definitely refer my friends and family to you. More
The best place to buy a car The best customer service on the planet! No pressure, very transparent and I will be a customer for life. I recommend Peter and this dealership to all The best customer service on the planet! No pressure, very transparent and I will be a customer for life. I recommend Peter and this dealership to all my friends and family!! Go see Peter if you are looking for a new car!!!!!!!!!!!!!!!!!! Thanks Peter! Rand Keast More
Peter P. is the best! Love my new car! Amazing customer service. Peter went above and beyond the call of duty to help me get into my new Mercedes. This location has a large selection of car Amazing customer service. Peter went above and beyond the call of duty to help me get into my new Mercedes. This location has a large selection of cars to choose from and they have an A list team to help you. I'll be suggesting this dealership to anyone who's looking into purchasing a Mercedes, all thanks to Peter P. I'm a very happy customer! More
Amazing dealership Great experience at mercedes benz foothill ranch. The building structure is amazing. There is a store inside to buy merchandise nice seating area the Great experience at mercedes benz foothill ranch. The building structure is amazing. There is a store inside to buy merchandise nice seating area they even offer complimentary coffee.The staff here is unlike the typical carsales persons trying to rip you off. They are friendly, personable and make you feel like family. When it got to the paperwork they try to get you the best deal possible. I traded in my 06 nissan altima and got a great deal for my down i didnt need to put any cash down. There are also a great selection of cars not just benz but others too. I got my infiniti here and i love it. Ed Ismail helped us out so much. I will return for my next car which they are holding for me in their showroom. THANKS ED! More
exceed my expectation I came to Foothill Ranch l to looking to lease a new Mercedez B class and made appointment with Mr John Harnett. Before arriving to the dealer, I w I came to Foothill Ranch l to looking to lease a new Mercedez B class and made appointment with Mr John Harnett. Before arriving to the dealer, I was very concern with the dreadful negotiation with sale person. To my very surprise, Mr John Harnett was very friendly and helpful. He was talking with me not at me. we was able to closed the sale and get all the required paper works in approximately an hour. He also helped me filled out my rebate and delivered the new car to my home that I live more than 20 miles away. Overall, I was very satisfied with his service and the new car. More
Great pleasure from buying Mercedes Benz GL 350 I want to thank Mercedes-Benz of Foothill Ranch for their excellent work. I want to supply the maximum score Peter Pitale, and say that he is a true p I want to thank Mercedes-Benz of Foothill Ranch for their excellent work. I want to supply the maximum score Peter Pitale, and say that he is a true professional. I was very pleased with the purchase of a Mercedes GL, and recommend everyone to buy a Mercedes only Mercedes-Benz of Foothill Ranch with manager Peter Pital? !!! More
A Pleasure Working With Professionals My wife and I just leased an ML-350. I was very particular about the features and equipment I wanted on this car. Finding the "right" car took some My wife and I just leased an ML-350. I was very particular about the features and equipment I wanted on this car. Finding the "right" car took some real work and persistence by Mr. Pitale. I can't say enough about his professionalism and clear desire to help us with the smallest of details. Thank you. Foothill MB is, and continues to be, a company we thoroughly enjoy doing business with. Richard and Ann Marie More
UPDATE on my feedback about my experience at this Dealership I didnt want to write the new review about this dealership, BUT i feel humiliated by them. After I wrote my first negative feedback about them (Merced I didnt want to write the new review about this dealership, BUT i feel humiliated by them. After I wrote my first negative feedback about them (Mercedes Foothill Ranch), the director of Merketing and Communication Brian Taber sent me a private message saying to contact him so he can make me feel and think better about them. I contacted him, we spoke like an hour over the phone. He kept telling "how can i make you happy, what you want?" I said that when i was there the deal that they offered to me was $700 per months, so if he really wanted to make me happy so they need to make it cheaper for me, so I can see that they were trying to earn my business. Brian then said that he will try, but first he needed to look up to the first offer that been made to me at my first visiting over than month ago. I said okay and also told him that i could have write even worst review about them, but i didnt do that and still letting them to correct their MISTAKE that they did at my first visiting, and then Brian said "Ruslan why would you do that? If you are going to threaten me I dont want to help you and your business, I will write bad thing about you too", I then said "Brian I didnt threaten you, I just told you what I could have done but i never did it because I am still human being", Brian then said "You were threaten me, 5 minutes ago I wanted to help you, but now I dont", I said "No, I wasnt threaten you, it make no sense to threaten you", Brian then said "Okay, let me look at the deal they had offered to you and I will call you tomorrow before 2pm, is that okay for you?", I said "Yes, I will be expecting your call Brian". The next day I was waiting for his call, but someone introduced himself as John called that he would like to earn back my business and would like to make me happy (all of them are talking same language, telling "we would happy to earn your business, we would like to make you happy", but the thing is they JUST TALKING and don't do anything. I prefer to call it "FAKE COURTESY" and instead of make me happy as they keep telling me, they DO OPPOSITE, each single time they just make me feel EVEN WORST). I said if he really wanted to make me happy, he needed to give me something exceptional so I can feel that I am important for them. John said "give me the number that will make you feel better and I will fight for it", I said "John, when i was there 1st time you gave me deal for ML350 2015 for $550 and plus the negative equity on the car that I wanted apprx $130 trade it in (the upside down was approximately $4000-$5000) so all together it was $700, I would happy if you give ML350 2015 for $500 and plus the negative equity for the car that I am trading in", so together i was making $650 per month, so basically i just asked to make a discount on $50 and that was it. John said "Okay, I am going go ahead and ask my General Manager and call you tomorrow". I said okay. Next day John called me and said "I talked to my manager, and he said that numbers you gave me it JUST NOT POSSIBLE, these number DOESN'T EXIST"!!! REALLY???? All I asked was $50 buks discount and you HUGE MERCEDES telling me these numbers doesn't exist?!!!!! They just HUMILIATED themselves!!! Dear people, please tell me if I asked form them something out of possibility?! Something unreal!!! For the God love, what is 50 buks for such a FAMOUS and HUGE brand as Mercedes??? They simply disgracing themselves and the Mercedes Brand!!! More