Mercedes-Benz of Foothill Ranch

Bad business I thought I can trust him with all my car deals but I found out he is not honest with me. Ending up bought a car from a different place. I thought I can trust him with all my car deals but I found out he is not honest with me. Ending up bought a car from a different place. More

Service I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a we I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a week and the service adviser never once called do provide update status on the car. I called couple of time to follow up and I found out the technician struggled to replicate the problem and asked if they can extended test drive. So what does that mean?? Service adviser did not specify how much even after I addressed my concern about my mileage. After less than a week I called to follow up and to find out not only they did not fix the problem but put on 250miles on my car. Did they take my car on a joy ride??? Explain to me how do a customer walk away with their car not being fixed and also let dealer use up that much mileage. Dealer told me to deal with cooperate and after many calls to cooperate, they said this is dealership problem and will need to have them compensate me. I called the service manager and I only got his rude comment as if I’m a female and has no clue what I’m complaining about. He offer to give me $40 credit to use toward my service at the dealer. Are you kidding me??? I wouldn’t recommend this place to anyone if this is how they treat their customer’s car!!! More

Excellent From the start till the end ... at first, had no intention of buying one, just looking around ... but excellent service by Russ Ellis ... provided com From the start till the end ... at first, had no intention of buying one, just looking around ... but excellent service by Russ Ellis ... provided comparison of many different options and explained clearly .. very satisfied ... More

They earned a loyal customer from first visit! Very professional, sales consultant knows product inside out, and very pleasant staff, from minute I walked in. Focus on safety is what I appreciated Very professional, sales consultant knows product inside out, and very pleasant staff, from minute I walked in. Focus on safety is what I appreciated most. More

Excellent Satisfaction Just stop by for shopping around and next thing was purchasing E class sedan. Russ and the team are very patients & willing to us in many way, buyin Just stop by for shopping around and next thing was purchasing E class sedan. Russ and the team are very patients & willing to us in many way, buying process are Sooooo pleasant and we felt very much in trust. We would highly recommend Russ to everyone and never known any salesperson in California is so trusty. It was a pleasure to find right dealership Thank you Russ, you are awesome !!! Dr. & Mrs. Park More

Bad place to do business NOT RECOMMENDED I made an appointment and went in there because I was interested in trading in my vehicle to lease or buy an E300. I was introduced to a sales Rep nam I made an appointment and went in there because I was interested in trading in my vehicle to lease or buy an E300. I was introduced to a sales Rep named Frank Muwayed. I respectfully ask Frank to show me the E300 (new and used inventory) that I'm interested in he refused and asked me to sit down at his desk to talk. Frank disrespected and discriminated against me and belittled my -almost new- trade in vehicle from the get go. I was almost doubting I'm at a new car dealership. Frank said" I'm certain that you're 90% upside down in it!" I was baffled and requested not to insist because I put half of the price down when I bought it. He laughed out loud at me in front of other customers in their showroom floor and said I know for certain you are 90% upside-down. Nobody apologized for his behavior and to top it all off, his sales manager came out to show me some numbers and asked me to go and buy a car from Arizona! I took my trade in keys and left the place. I had a nightmare experience at Foothill Ranch Mercedes Benz and I'm hoping the dealership management or owner/s seriously look into the mistreatment of the clients. Car buying/leasing process is already intimidating, let alone being mocked and made fun of and laughed at. I don't recommend this place at all to any potential Mercedes clients who have self respect or dignity. More