Mercedes-Benz of Foothill Ranch

Prompt service and accommodations if needed. Wonderful customer service. Friendly, knowledgeable and pleasant experience overall. Quick and easy to set my service appointment for the same day too customer service. Friendly, knowledgeable and pleasant experience overall. Quick and easy to set my service appointment for the same day too More

I would highly recommend Mercedes of foothill Ranch. The service dept was very professional , they were on time for the appointment and had a loaner ready when I arrived. service dept was very professional , they were on time for the appointment and had a loaner ready when I arrived. More

Excellent customer service. My service advisor ,David Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great wo Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great work!!! More

Wonderful and honest salemen named Ashton and Conrad. Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships and buy our car from Foothill . Mercedes. Also , excellent service department. Each respresrentive was eager to serve us when we walked in. The service mgr , Mike is honest, kind and thorough. The general manger, Ken is gracious and helpful as well. Unfortunately we had a few issues that came up with buying our car within the first two weeks of having it. That being said, this dealership as a whole worked together as a team to solve each issue promptly and professionally. They even sent us a gift card because of our inconvenience. We will definitely stay with Mercedes-Benz Foothill Ranch. Thanks to you all!! More

We have 7 years of service history and I have no complaints. David Noble has never let us down. Thank you for the excellent service complaints. David Noble has never let us down. Thank you for the excellent service More

Service is not thorough. Leave tire pressure not Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Up sales to maximize profits not suitable More

Very much a turn off from this dealerships online sales department manager. While email is difficult to establish tone, this dealership made it clear that they don’t want my business. They also have insa department manager. While email is difficult to establish tone, this dealership made it clear that they don’t want my business. They also have insane dealership mark ups to screw local buyers. I’d think twice before shopping here or any Fletcher Jones dealership. Again this is just my opinion. You may find the service and hospitality to be acceptable. More

I bought a certified used vehicle for my commute, because i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chi i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chip, and it was evident a cheap paint job was put on the vehicle for purchase. Next the cluster controls started to turn white and chipping on all the buttons. Since I was buying a used car it's probably smart to buy an extended warranty. Wrong, I've owned the car a little over a year now and have at least 5k in repairs after my last visit that's not covered by the warranty. I called the "manager" Ian Hsu, to maybe arrange another car for my commute because this "certified" vehicle was becoming an issue. They offered me a horrible trade in value, and as of now i'm stuck with a used piece of garbage that they threw a bad paint job on, and did not warn me of, in my opinion foreseeable mechanical problems in just a year. Shame on Mercedes of Foothill Ranch, your better than this.... More

Just wanted to write this review in an effort to hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than optimal leasing a Mercedes from here. I went through three pairs of tires on my vehicle (36,000 miles), which cost me $1k plus dollars in additional expense, I was also later told by a salesman at the dealership that they were aware that there was an issue with unusual wear, which was never addressed by the dealership. I was also told during the leasing paperwork that I would have to return the car with the exact same tires. Prior to the return of the car, I was told to schedule a inspection prior to return and then was told by someone else at the dealer to not schedule the inspection. After returning the car, I was charged extra for damage that did not exist when I returned the vehicle at the end of the lease and received no assistance or follow up when asking..why? All during this time I received multiple emails about getting into new vehicles and deals and so on. If you plan on leasing a vehicle and are not concerned with the details of your agreement, this can be the perfect place to spend your money. If your looking for the best price and service, please do your research and explore your options before leasing here in my opinion. More

I leased a vehicle from Dina Backer in 2016. She told me if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the conv if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the convenience of the dealer and loaner cars), I could get a refund. What she failed to tell me was that if I used the car as I leased it (45k miles a year) the maintenance would expire and I would be entitled to nothing. I only figured this out after 11 months of on and off trying to contact MB Foothill Ranch. At least 10 phone calls directly with messages left and never returned. They did call me during that time to try to sell me a new car. Then multiple calls to MB Client Care who couldn’t get a response either until the case was escalated. Then 2 months of back and forth with a specialist who finally told me why I was not entitled to a refund. Their greed to earn the extra $1700 has cost Mercedes a 15 year customer who has recommended multiple friends and family. At one point Calvin Zhao, a sales person who happened to be active on a third party forum, did actually respond to me but he was the only person to do so despite multiple messages left by myself and client care. Jack Croft did help me when I was looking for a new lease and Edward Hwang keeps sending me emails and calling me to ask if I want to lease a new car. Messages were sent to Kashani Mossey, who is supposedly in the finance department, but nobody from the finance department has acknowledged my existence. More