Mercedes-Benz of Foothill Ranch

Excellent customer service. My service advisor ,David Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great wo Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great work!!! More

Wonderful and honest salemen named Ashton and Conrad. Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships and buy our car from Foothill . Mercedes. Also , excellent service department. Each respresrentive was eager to serve us when we walked in. The service mgr , Mike is honest, kind and thorough. The general manger, Ken is gracious and helpful as well. Unfortunately we had a few issues that came up with buying our car within the first two weeks of having it. That being said, this dealership as a whole worked together as a team to solve each issue promptly and professionally. They even sent us a gift card because of our inconvenience. We will definitely stay with Mercedes-Benz Foothill Ranch. Thanks to you all!! More

We have 7 years of service history and I have no complaints. David Noble has never let us down. Thank you for the excellent service complaints. David Noble has never let us down. Thank you for the excellent service More

Service is not thorough. Leave tire pressure not Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Up sales to maximize profits not suitable More

Very much a turn off from this dealerships online sales department manager. While email is difficult to establish tone, this dealership made it clear that they don’t want my business. They also have insa department manager. While email is difficult to establish tone, this dealership made it clear that they don’t want my business. They also have insane dealership mark ups to screw local buyers. I’d think twice before shopping here or any Fletcher Jones dealership. Again this is just my opinion. You may find the service and hospitality to be acceptable. More

I bought a certified used vehicle for my commute, because i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chi i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chip, and it was evident a cheap paint job was put on the vehicle for purchase. Next the cluster controls started to turn white and chipping on all the buttons. Since I was buying a used car it's probably smart to buy an extended warranty. Wrong, I've owned the car a little over a year now and have at least 5k in repairs after my last visit that's not covered by the warranty. I called the "manager" Ian Hsu, to maybe arrange another car for my commute because this "certified" vehicle was becoming an issue. They offered me a horrible trade in value, and as of now i'm stuck with a used piece of garbage that they threw a bad paint job on, and did not warn me of, in my opinion foreseeable mechanical problems in just a year. Shame on Mercedes of Foothill Ranch, your better than this.... More

Just wanted to write this review in an effort to hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than optimal leasing a Mercedes from here. I went through three pairs of tires on my vehicle (36,000 miles), which cost me $1k plus dollars in additional expense, I was also later told by a salesman at the dealership that they were aware that there was an issue with unusual wear, which was never addressed by the dealership. I was also told during the leasing paperwork that I would have to return the car with the exact same tires. Prior to the return of the car, I was told to schedule a inspection prior to return and then was told by someone else at the dealer to not schedule the inspection. After returning the car, I was charged extra for damage that did not exist when I returned the vehicle at the end of the lease and received no assistance or follow up when asking..why? All during this time I received multiple emails about getting into new vehicles and deals and so on. If you plan on leasing a vehicle and are not concerned with the details of your agreement, this can be the perfect place to spend your money. If your looking for the best price and service, please do your research and explore your options before leasing here in my opinion. More

I leased a vehicle from Dina Backer in 2016. She told me if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the conv if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the convenience of the dealer and loaner cars), I could get a refund. What she failed to tell me was that if I used the car as I leased it (45k miles a year) the maintenance would expire and I would be entitled to nothing. I only figured this out after 11 months of on and off trying to contact MB Foothill Ranch. At least 10 phone calls directly with messages left and never returned. They did call me during that time to try to sell me a new car. Then multiple calls to MB Client Care who couldn’t get a response either until the case was escalated. Then 2 months of back and forth with a specialist who finally told me why I was not entitled to a refund. Their greed to earn the extra $1700 has cost Mercedes a 15 year customer who has recommended multiple friends and family. At one point Calvin Zhao, a sales person who happened to be active on a third party forum, did actually respond to me but he was the only person to do so despite multiple messages left by myself and client care. Jack Croft did help me when I was looking for a new lease and Edward Hwang keeps sending me emails and calling me to ask if I want to lease a new car. Messages were sent to Kashani Mossey, who is supposedly in the finance department, but nobody from the finance department has acknowledged my existence. More

Edward Hwang , General Manager at Foothill, is a poor example of leadership in an industry that strives on reputation. Mr. Hwang failed to simply take responsibility for a problem and make it right. My l example of leadership in an industry that strives on reputation. Mr. Hwang failed to simply take responsibility for a problem and make it right. My lease experience started well with internet salesman, Russ Ellis. He claimed to have the vehicle I wanted with a plan to ship cross country from Foothill to me in Miami, FL within 10-15 days. He was advised multiple times to use transfer license plates from my previous vehicle when registering new car. Foothill was disorganized with paperwork, with setting up Mercedes connect, and with communication with their transport company. After multiple delays, the vehicle finally arrived by the time first month payment was due, nearly a month after they started the lease payment obligation. Pay for one month use before ever seeing the car! Also he failed to disclose the new car had over 120 miles of use. After some fuss, the dealership agreed to reimburse my first payment. All should be good, right? Here’s where the fun begins. They failed to disclose the car was actually obtained from a different dealer that obtained it from even another different dealer. My selling dealer, Foothill, failed to obtain the “letter of origin”, which is basically the vehicle’s birth certificate required for the first DMV registration in the USA. So they delivered my car, but never registered it. They asked me to go to my DMV and do it myself. No problem, right? Wrong... DMV advised me about the missing required letter of origin. Foothill then spent the next 10 days tracking it down to get it. Something that is dealer 101 of selling a car. After waiting the month of delivery, the new car couldn’t leave my driveway for approx two additional weeks until Foothill finally became organized with paperwork to register the vehicle. They used some company to handle it for them but failed to communicate to use my transfer license plate, costing several hundred dollars additional to issue new plates. Ultimately I was put in touch with Foothill’s GM, Edward Hwang. I explained the situation and requested his dealership reimburse me for 1/2 month payment for loss of use of the additional two weeks, plus actual DMV fees reimbursement for damages equal to the overage they cost me for their error. The DMV error being failure to use transfer license plate as agreed and over refund the estimated DMV fees paid in advance. He said he would reimburse the DMV overage and will look into everything else. We spoke one more time days later when he claimed the initial month payment reimbursement (remember that - for the month of transport) should cover everything. I explained again, that reimbursement covered actual loss of use for failure to deliver car during that time. That the open issue at hand is their failure to obtain and provide letter of origin which caused additional two weeks loss of use plus reimbursement of DMV overage fees and DMV additional costs due to their error of not using transfer plates as advised to them several times in advance in writing throughout the lease purchase. Mr. Hwang never again responded. He avoided each of my phone calls thereafter and failed to ever call back. I filed a complaint with MB-USA who guaranteed me a call back from Mr Hwang within 3 days. Mr. Hwang failed any attempt to reach me. I escalated my complaint to MB-USA where I learned Mercedes has no control of its dealerships, altering my view of the Mercedes brand for the first time. Mr. Hwang again failed to make any effort of contact. I then took to the internet to research Foothill reviews and was shocked to discover a few things. One, there are serious complaints against my Foothill sales person. And Foothill’s rating at the Better Business Bureau is rated an “F” rating. Yes an “F”! Many complaints against this dealership, many naming Mr. Edward Hwang by name. The unresolved damages equal $393.75. Mr. Hwang chose not to do the right thing by choosing to ignore this loyal Mercedes customer. My goal now is to insure others learn of my poor experience with Foothill dealership, and how it has altered my view of the Mercedes brand. And for MB-USA to know that Mr. Hwang’s handling of my case will cost them loss of my next substantial vehicle purchase. MB-USA can easily verify my 2017 S550 Cabriolet was in an accident approx two weeks ago when air bags were deployed and Mercedes Connect was alerted to the accident. My intent would have been to replace it with a newer model S560 Cabriolet (a $150,000+ MSRP vehicle) without hesitation. But because of Mr. Hwang’s handling of this small $393.75 reimbursement failure, I am now considering BMW 850i Cabriolet, and my introduction to the BMW family. I am currently an owner of three Mercedes vehicles and have had several AMG models previously as well. I’ve never looked elsewhere from Mercedes until this experience introduced me to a competitive product by BMW. I am planning to purchase this luxury vehicle in the next few days and it won’t be with Mercedes unless someone from MB-USA gets involved to resolve this open issue. My issue with Mercedes Benz of Foothill Ranch and specifically with Mr. Hwang’s failure as a General Manager at a Mercedes brand dealership. The automobile industry is all about customer service for customer retention and Mr. Hwang needs some schooling in customer service. Plus I now share this experience regularly with car buddies at car shows that I attend thought the year. At this moment, MB-USA can thank Edward Hwang for opening my eyes to consider BMW for a BMW 8-series vehicle instead of a Mercedes Benz S-class purchase. Big mistake...huge Craig in Miami More