Mercedes-Benz of Foothill Ranch

Very good Very clean Great staff Nice service Easy to Very good Very clean Great staff Nice service Easy to go in and out Will definitely refer to others Certainly go there again Great exper Very good Very clean Great staff Nice service Easy to go in and out Will definitely refer to others Certainly go there again Great experience More

Staff was amazing and very accommodating for my situation. Did a great job with follow up and keeping me posted. Love their text updates too situation. Did a great job with follow up and keeping me posted. Love their text updates too More

3 out of 4 differently aged/worn tires, albeit the same brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on Aug brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on August 4, 2021. After having it for a couple of days, it came as a disappointing surprise when I saw we purchased a CPO Mercedes-Benz with three differently worn tires out of the four, one significantly. 75% of the tires were different from each other in wear! I expected the CPO process and execution at Mercedes-Benz of Foothill Ranch would have corrected it using best practice tire replacement recommendations. But, my opinion is, they stopped short and passed it on to the next owner. Conventional tire replacement recommendations, available from numerous sources online, state its best to replace your worn tires in a complete set of four. If, for some reason you do not replace all four as a set, then replace them in pairs. I’ve had to work very hard to reach a one tire remedy that the dealership agreed to replace. I also had to purchase another tire at my expense at full price to reach a matching pair, as is recommended across the tire industry. Mercedes-Benz of Foothill Ranch’s execution of this process lacks satisfied customer vision and is rather short-sighted in earning positive satisfaction sentiment, reviews, and repeat business whether buying or servicing their car there. No written policy is intended to meet every eventuality. It is a guide-line to follow. I question Mercedes-Benz of Foothill Ranch’s decision to allow 3 out of 4 tires of different wear to be determined as CPO caliber, not replacing all four tires as a set, and, when brought to their attention, not replacing tires in pairs as is the recommended tire industry standard. This could be remedied if the tires were considered an important item and following tire industry standards on their recommended replacement to a new customer in the reconditioning of the car for CPO. More

The problem (loose window frame) was not fixed. The technician claimed it could not be fixed which sounds ridiculous. Even worse, we found out that we were tricked to purchase "wheel and tire plus" pa technician claimed it could not be fixed which sounds ridiculous. Even worse, we found out that we were tricked to purchase "wheel and tire plus" package by the sales person which did not cover as much as we thought. When leased car back in September 2019, the person (Mossy) made us believe that the "wheel and tire plus" package covers all wheel/tire replacement which turned out not the case. We would not have wasted money on that package if he told us the limitation of it up front. I was trying to talk to Anthony to cancel this package sold to us through bad sales practice but he refused. Guess the only thing we can do is to find an alternative brand after the lease is done. More

The staff were all really nice and reliable. The car service was really great as well. Service is also done really fast so you don't really have to wait for a long time. service was really great as well. Service is also done really fast so you don't really have to wait for a long time. More

Ran out of loaners even though I requested one when I made the service appointment. I ended up just waiting there and they were able to complete the service within the quoted 90-minute timeframe. Worked made the service appointment. I ended up just waiting there and they were able to complete the service within the quoted 90-minute timeframe. Worked out great. They did a great job washing the vehicle as well. Thank you for the great service. More

Great, friendly, professional service. Service advisor explained things clearly and had the vehicle ready by the time promised. Loaner car was easy to reserve. No unnecessary work on the vehicle. explained things clearly and had the vehicle ready by the time promised. Loaner car was easy to reserve. No unnecessary work on the vehicle. More

Everyone is always friendly and efficient. Henry Eiring is great. The facility is attractive and very clean. The coffee machines are appreciated. I was very disappointed when the free car wash was canceled is great. The facility is attractive and very clean. The coffee machines are appreciated. I was very disappointed when the free car wash was canceled!!! Hopefully it will be reinstated soon. More

David Noble is an excellent service adviser, very professional and knowledgeable. Fast speedy service, great people, clean roomy location, loaner car was immediately available for me professional and knowledgeable. Fast speedy service, great people, clean roomy location, loaner car was immediately available for me More

Mike was extremely helpful. I arrived last minute before service closing with my next to new car overheating, twenty miles from home, with my toddler son in tow. He had me in and out in a loaner in twenty m service closing with my next to new car overheating, twenty miles from home, with my toddler son in tow. He had me in and out in a loaner in twenty minutes flat. Next day, calls me up and says the issue is fixed via warranty and to boot, took care of some recall stuff that was lingering around, including one that had literally just come up. He was genuinely nice, amazingly efficient, and overall just a genial nice human being to be around. Because of Mike, even though I didn’t buy my car from this dealership, and I only come to the area twice a week and don’t live nearby, I will be bringing my vehicle to Mike for every single upcoming service I need. This was top notch customer service along with seeing the kindness in people as well. Thank you. More