Mercedes-Benz of Fayetteville - Service Center

The tech and the service desk explained all that would be done to my vehicle before any work was done done to my vehicle before any work was done More

The “Mercedes” experience was short lived. 1 and half months later, new car needed rotors; no explanation, no what can we do to make this right. 3 months later sensor went out, 2 months to get 1 and half months later, new car needed rotors; no explanation, no what can we do to make this right. 3 months later sensor went out, 2 months to get sensor, and again, no what can we do to make this right. Mind you, now at 3 visits to service department, not one visit was under “3” hours, with appointment- I’m just hoping that sooner, hopefully not later I can find a way out this vehicle- The “Mercedes Experience” has been just that, an experience- More

Everyone was pleasant. Dealership was clean, employees were helpful. I would recommend this dealership to my friends. Dealership was clean, employees were helpful. I would recommend this dealership to my friends. More

After follow-up call from Jason I'm confident everything will be taken care of. I have an appointment on Jan 31 to complete everything will be taken care of. I have an appointment on Jan 31 to complete everything More

Friendly, accommodating, good clean shop. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. More

Mr. Jason Miller was one of the best service advisor I have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, More

Dealership is clean, safe and comfortable with snacks and drinks available. Employees were friendly and helpful. drinks available. Employees were friendly and helpful. More

The service advisor was very knowledgeable and personable. He got me in and out in a reasonable time period. personable. He got me in and out in a reasonable time period. More

Great service Outstanding customer service and service team. Need better snacks and greeters when you come in the parking lot to look at inventory team. Need better snacks and greeters when you come in the parking lot to look at inventory More

Ask for Jamie Johnson, he is the best service advisor! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for p He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for providing great service!! More