Mercedes-Benz of Fayetteville - Service Center

They always make sure that I'm taken care, in a timely manner. They keep me informed. manner. They keep me informed. More

horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my ca service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my car by phone calls, I left voicemail, text messages. No response none was returned.. I then asked for someone else to assist me other than Jason, I then spoke with Chris who is the Service manager. But Mr. Jason wanted me to know Chris is just an Service manager assistant. I didn’t ask what his position was I just didn’t want to deal with Jason. Although Chris came through in a big way he kept me on the phone checked out my paperwork looked at my coverage see what I had warranties on and told me it would be covered under that warranty he didn’t just give me his word he check and follow up with someone else before he told me. Current date 3/13/24. I’ve received a phone call from Mercedes Benz of Fayetteville it was Jason. Why? When I asked not to deal with this person any father. So Mr. Jason goes on to tell me that after three weeks almost a month of my car sitting on the lot. Jason now give me a call ready to work on my car but tells me that I need diagnostic for something that’s on the warranty and I need to pay them for diagnostic and it might not be covered. I’m gonna leave it here because for the outrageous xxxxxxxx reason Jason gave me, I’m going to have to leave this matter in the hands of my lawyer. You expect us to honor our contract with you , but you don’t want to honor your contract ,or warranties with us. Bad business!! More

Our Advisor did an excellent job of ensuring our vehicle received its service and informing us of all the work needed. received its service and informing us of all the work needed. More

Our advisor Mr. Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding our car repairs. We appreciate everything he has done for us and our car. We appreciate your business, gladly will be using your shop for all our car needs! Thank you! More

Amazing service and great energy from our Advisor, Mr. Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasan Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasant, with scheduling an appointment that worked with our schedule. Really like the videos of the vehicle inspection and the feedback! Nice waiting area for customers that consist of snacks, drinks and shuttle service. The staff is always friendly and provide service with a smile. Would definitely recommend this dealership. Thank you for a positive experience! More

The Mercedes-Benz of Fayetteville is the best car dealership experience I have had in Fayetteville. It started with the excellent sale, and it didn't end there. My service experience was also excelle dealership experience I have had in Fayetteville. It started with the excellent sale, and it didn't end there. My service experience was also excellent. The service advisor was exceptional. He kept me updated throughout this experience. Thank you. More

The team at MoF are pleasant and friendly each time I visit. Justin in service always kerps me up to speed on the status of my vehicle which I appreciate visit. Justin in service always kerps me up to speed on the status of my vehicle which I appreciate More

Baker was very good at his job. thank u .I will see hen again when I need another suv thank u thank u .I will see hen again when I need another suv thank u More

I was kept updated the service being done. Was informed of the convenience of using the shuttle if needed. Was informed of the convenience of using the shuttle if needed. More

They were able to accommodate me even though I was running late for my B service appointment. Everyone in the dealership was nice and accommodating. They always are! My service representative, Justin running late for my B service appointment. Everyone in the dealership was nice and accommodating. They always are! My service representative, Justin was very friendly and informative! I drive 45 minutes to get my car serviced at this dealership because it is one of the best! I also bought my car from this dealership and will continue to do so when looking for a future new car. More