Mercedes-Benz of Fayetteville - Service Center

I was greeted as I drove in and taken care of immediately. Steve had my paperwork ready and took great care of me. immediately. Steve had my paperwork ready and took great care of me. More

Everyone was there to greet and assist me when I called for assistance in an emergency. Thanks to all of the great guys and gals! for assistance in an emergency. Thanks to all of the great guys and gals! More

Excellent service at this dealership. Mercedes prices can be high, but quality is worth it, Mercedes prices can be high, but quality is worth it, More

The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. More

Valley is very concerned about the satisfaction of all it's customers and their concerns ! it's customers and their concerns ! More

They always make sure that I'm taken care, in a timely manner. They keep me informed. manner. They keep me informed. More

horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my ca service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my car by phone calls, I left voicemail, text messages. No response none was returned.. I then asked for someone else to assist me other than Jason, I then spoke with Chris who is the Service manager. But Mr. Jason wanted me to know Chris is just an Service manager assistant. I didn’t ask what his position was I just didn’t want to deal with Jason. Although Chris came through in a big way he kept me on the phone checked out my paperwork looked at my coverage see what I had warranties on and told me it would be covered under that warranty he didn’t just give me his word he check and follow up with someone else before he told me. Current date 3/13/24. I’ve received a phone call from Mercedes Benz of Fayetteville it was Jason. Why? When I asked not to deal with this person any father. So Mr. Jason goes on to tell me that after three weeks almost a month of my car sitting on the lot. Jason now give me a call ready to work on my car but tells me that I need diagnostic for something that’s on the warranty and I need to pay them for diagnostic and it might not be covered. I’m gonna leave it here because for the outrageous xxxxxxxx reason Jason gave me, I’m going to have to leave this matter in the hands of my lawyer. You expect us to honor our contract with you , but you don’t want to honor your contract ,or warranties with us. Bad business!! More

Our Advisor did an excellent job of ensuring our vehicle received its service and informing us of all the work needed. received its service and informing us of all the work needed. More

Our advisor Mr. Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding our car repairs. We appreciate everything he has done for us and our car. We appreciate your business, gladly will be using your shop for all our car needs! Thank you! More

Amazing service and great energy from our Advisor, Mr. Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasan Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasant, with scheduling an appointment that worked with our schedule. Really like the videos of the vehicle inspection and the feedback! Nice waiting area for customers that consist of snacks, drinks and shuttle service. The staff is always friendly and provide service with a smile. Would definitely recommend this dealership. Thank you for a positive experience! More