Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Fayetteville - Service Center

Fayetteville, NC

4.8
206 Reviews

206 Reviews of Mercedes-Benz of Fayetteville - Service Center

Sort by
July 24, 2025

Mercedes-Benz of Fayetteville's service department is an oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well. More

by AlpinaB7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
July 12, 2025

Brought my 2016 Mercedes CLS in for a shimmy in the front end and service advisor Steve Stackhouse and the technician addressed and my salesman Courtney addressed all my concerns. More

by Mikepm.71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse, Courtney
Report | Print
Jul 18, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there! We appreciate you stopping in and leaving us a rating. We're here anytime you need us. Have a great rest of your day.

Jul 18, 2025 -

Mercedes-Benz of Fayetteville responded

Hello! Thanks so much for your rating. We hope everything went just the way you expected. If you need anything else, please don’t hesitate to reach out. Have a great day.

June 04, 2025

I was absolutely taken care of at the Fayetteville Mercedes-Benz dealership. I will get all my service work on my GLC 300 done there. More

by Kentowin65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Report | Print
Jul 10, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, we really appreciate you leaving a review! Thanks for taking the time to rate your visit. We’re so glad you felt our team provided 5 star service, we’re always happy to help! Have a great day and take care.


May 15, 2025

Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in expl More

by stephanie.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 03, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, we appreciate your review! We strive to make every visit easy and efficient and we’re glad to hear that reflected in your experience. Have a great day!

April 25, 2025

The service team is the best! In and out without problems and service provider gets an A plus More

by Mmorgan10163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse
Report | Print
Apr 29, 2025 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words and the 5-star review! We’re so happy to know you had a great experience. We hope to welcome you back soon!

April 18, 2025

I was greeted as I drove in and taken care of immediately. Steve had my paperwork ready and took great care of me. More

by mclp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse
Report | Print
Apr 29, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thanks for the kind words! We’re so happy to hear that you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.

Apr 30, 2025 -

mclp responded

The service like I said was great was happy to have a loaner. The problem with my car was solved and it’s in great condition. Steve was great and very knowledgeable and professional.

January 24, 2025

Everyone was there to greet and assist me when I called for assistance in an emergency. Thanks to all of the great guys and gals! More

by scottys2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Feb 06, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thank you for your kind words! We’re glad you enjoyed your visit and found our team to be so helpful. Your appreciation means a lot, and we’re always here to help whenever you need us! Take care!

December 31, 2024

Excellent service at this dealership. Mercedes prices can be high, but quality is worth it, More

by emholden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Report | Print
Feb 06, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thank you for your feedback! We’re glad to hear you had an excellent experience with us. We appreciate your support and look forward to assisting you again in the future! Take care.

November 24, 2024

The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. More

by mstanya411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina
Report | Print
Dec 03, 2024 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words! We’re so glad to hear that you’ve consistently had a great experience with our Service Department. Providing friendly and thorough service is something we take pride in, and it’s wonderful to know that it shows. We appreciate your continued trust in Mercedes Benz of Fayetteville and look forward to serving you again soon!

June 11, 2024

Valley is very concerned about the satisfaction of all it's customers and their concerns ! More

by llrgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Fayetteville responded

Thank you for recognizing our commitment to customer satisfaction. We value your feedback!

1
2
...
21