Mercedes-Benz of Farmington - Service Center

We can't find enough positive words to express our appreciation for the professional and detailed personal service provided by Hendrick Miller, a service advisor. His extra effort saved our vacation r appreciation for the professional and detailed personal service provided by Hendrick Miller, a service advisor. His extra effort saved our vacation road trip from Southern California to Yellowstone Park. We struck an object on the Logan Canyon road puncturing the gas tank of our GLE 350 without completely disabling it. We were able to drive the car to Mercedes Farmington and seek the help of their service team. Without hesitation Hendrick took over. He and his team found a new gas tank; it would take a few days for delivery and installation. He then located a hard-to-find rental car and even provided an Uber to take us to the rental office. Without his help we would have been unable to continue our vacation, which included several prepaid stops. Simply cannot thank him enough! Kaye and John A. More

Years back their service seemed to be good, then I notice on a mid prepaid maintenance cycle oil change (I do it) that an oil filter brand I used last mid-cycle oil change was still in the vehicle. Mine are on a mid prepaid maintenance cycle oil change (I do it) that an oil filter brand I used last mid-cycle oil change was still in the vehicle. Mine are not branded MB filters. So next mid-cycle change that I do I labeled and dated the filter. Surprise,.. I checked and it was still in the vehicle after the next scheduled service. So, do they change the oil too? You don't know. I also had pre-paid scheduled service that was a replacement of brake fluid on the WO, which wasn't done either. It still had the blue in it from when I did brakes on all corners. Nice huh? The last one was the 7-speed (7G-Tronic) trans service where they used the fluid (red) and filter vice the required 7G-TRONIC Plus non-backward compatable fluid (blue) and filter. And denied it when presented with the fluid AND wrong filter. Also Still charged me for a known high-failure DPF filter bracket (emissions) that was entirely broken and NEVER discovered on vehicle inspections. I found it, just like the other problems. Me, not them... No QA there at all... Sorry, I would avoid this place's service department if you want to be the only one putting the wear and tear on your vehicle. Add 05/22/2022, I just checked my air filter and found that all the screws but two of them are stripped out in the housing. They weren't the last time I checked it a few years ago. Again, more wear and tear. They only need to be two fingers on a driver tight folks... More

Don't you just love it when a service advisor is "A Car Guy", + "An Honest Guy", and "A Straightforward no B.S" Guy. Brock is That Guy, The Guy. A guy that just works with you to get it done. Andy is cool Guy", + "An Honest Guy", and "A Straightforward no B.S" Guy. Brock is That Guy, The Guy. A guy that just works with you to get it done. Andy is cool too. my AMGs are well served here, and are treated like the prized cars! Dealership is overall is well run, because employees like Brock takes pride. More

Awesome service!!! Super fast !! Always very friendly and kind to my kids. I was in and out in less then 5 minutes!! Live this Mercedes!! kind to my kids. I was in and out in less then 5 minutes!! Live this Mercedes!! More

Careless and dirty These guys cant seem to keep their greasy feet off of your carpet. I've had my Mercedes in 2 times. Both times I had to have my carpet cleaned after. These guys cant seem to keep their greasy feet off of your carpet. I've had my Mercedes in 2 times. Both times I had to have my carpet cleaned after. Luckily, the greasy foot prints are all over the new floor mats as well as the carpet! Not the least bit happy. More