Mercedes-Benz of Fairfield

We met Gonzalo Ugarte through a friend and when we mentioned we were looking to get a new Mercedes (we already had a ML320 which we had purchased in California in 2001) he suggested we get in touch wi mentioned we were looking to get a new Mercedes (we already had a ML320 which we had purchased in California in 2001) he suggested we get in touch with John Arizarani. So we did and he was really knowledgeable about the GL350 Bluetec and could explain absolutely everything into detail about the car. We were very impressed (we had been over to take a look at a Lexus and the salesman there knew nothing about the Lexus car we were looking at and he would constantly read from the brochure and couldn't answer half the questions we asked) so with John we immediately knew that we were in good hands and we liked everything we were hearing about the car. We quickly decided this was the car we wanted now we wanted to get a deal (of course, right?) John worked very had to find us the exact car we wanted in the right color and he discussed the price with my husband and they came to an agreement. The day we arrived the car was beautifully displayed right there in the sales center. My husband sat down with Marion O'Halloran and she too was very nice and made everything seem effortless for us. We walked out very happy new Mercedes car owners. After a few months of having the car we had a light pop up on the dashboard and I called in about it and John Urresta asked me to bring it in to find out what was going on. While in the waiting room whom should I see walking up to me but Gonzalo Ugarte. Very friendly, he asked if I was enjoying my new car and told me he would be the mechanic for my car and this made me feel like I was family. The problem was repaired and I have not had any more problems since. My husband and I are extremely happy with the service at Mercedes Benz of Fairfield. Everyone we have had the pleasure of doing business with has been really fantastic! Thank you!! Kristina and Ken Wisdom More

Jacinth is a terrific sales person. She's responsive, friendly, brings dealer sales to my attention and is easy to work with. The business manager, Don Spillane, also was easy to work with and friendly. friendly, brings dealer sales to my attention and is easy to work with. The business manager, Don Spillane, also was easy to work with and friendly. More

This was the second car we bought at this dealership! Customer service was excellent. Jacinth knew all about the car I wanted and explained everything I needed to know on the day we picked up the car. Customer service was excellent. Jacinth knew all about the car I wanted and explained everything I needed to know on the day we picked up the car. The showroom was clean and the experience was pleasant! More

My service experience at Mercedes/Fairfield, was greatly enhanced by being fortunate enough to have John Urresta as my Service Advisor. John was extremely helpful,personable and expressed a sincere concern enhanced by being fortunate enough to have John Urresta as my Service Advisor. John was extremely helpful,personable and expressed a sincere concern about my car's issues. In short, Mercedes of Fairfield is very fortunate to have such a high calibre asset, as John Urresta as a Service Advisor. A second kudo should go to Angel in the Service Department. He was very helpful in familiarizing me with the dealership's service program. More

I had a very positive experience. The sales rep, Jacinth Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper manageme Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper management and Don Spillane for letting me bring the car home without providing them with a title. I know this is very unusual and I would have been very disappointed if I had made the trip to Fairfield, CT in vain. Management also agreed to raise the price for my trade-in car which allowed me to go forward with the purchase. I highly recommend this dealer. More

I had a last minute need and I was completely satisfied with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary qu with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary questions I was asked prior to arrival to ensure they could solve my problem. More