Mercedes-Benz of Fairfield

Best experience ever with a customer service . Al Aliyev goes above and beyond. Ask for Al! He gave me great service, I couldn't have asked for a better salesman. Helpful, professional and very hard wo goes above and beyond. Ask for Al! He gave me great service, I couldn't have asked for a better salesman. Helpful, professional and very hard working. More

I incidentally found myself in need of a new car. Jacinth Samuels worked deligently with me while I test drove cars in a very indecisive state of mind. She never lost patience and made sure that I w Jacinth Samuels worked deligently with me while I test drove cars in a very indecisive state of mind. She never lost patience and made sure that I was completely satisfied prior to leaving the dealership that particular Saturday. I ended up trading in my ML350 and Joe Czarnecki was instrumental in compiling my trade-in value ensuring that I would be financially satisfied. I just picked up my new CLA 2014 and Don Spillane seamlessly walked me through the paper processing ordeal with ease. I am grateful for each of them for their patience, understanding and professional attention to my needs. Michele H. Norwalk, CT 06854 More

From my first expierence 2 years ago with Mary Rodrigues nothing has changed. She continues to make my service appointments smooth and easy. Always has a smile and keeps me informed. Many thanks Mary ! nothing has changed. She continues to make my service appointments smooth and easy. Always has a smile and keeps me informed. Many thanks Mary ! More

I am very pleased and satisfied to say that I, Norma Soto, had the pleasure of dealing with Jacinda Melendez at Mercedez-Benz of Fairfield. I first called and she greated me with the utmost professional Soto, had the pleasure of dealing with Jacinda Melendez at Mercedez-Benz of Fairfield. I first called and she greated me with the utmost professionalism and quality customer service that I have experienced in a long time. She scheduled me to bring in my vehicle for a routine maintenance. Her voice and manorism was like a breath of fresh air. Upon my arrival she quickly received me and made me feel comfortable and escorted me to the waiting area while I was waiting for my vehicle to be serviced. I look forward to dealing with her in the future for all my automotive needs, and I would definitely recommend all of my family and friends to do business there particularly because of how extremely satisfied I was with her and her curtousy surpassed my expectations. The reason why I am giving this review is because of my overall satisfaction with my experience there. 165 Commerce drive in Fairfiend, Ct Mercedes 06825. More

Steve DosSantos helped me with my recent service appointment at Mercedes and was very knowledgeable and friendly, he made my experience that much better. Thank you. appointment at Mercedes and was very knowledgeable and friendly, he made my experience that much better. Thank you. More

Just purchased a 2014-350E (gorgeous vehicle) and wanted to share my experience with the dealership and sales rep, Jacinth Samuels. Jacinth is a true professional who, along with the entire dealership, is to share my experience with the dealership and sales rep, Jacinth Samuels. Jacinth is a true professional who, along with the entire dealership, is very friendly and makes you feel at ease, as the search begins for a new vehicle. From the onset, the depth of her knowledge regarding her product is quite apparent and impressive. She is highly articulate without pushing and helps to guide you to the best suited vehicle. You have her undivided attention and she possess a unique ability to match the product to your needs. Being a repeat customer I can unequivocally attest to the excellent performance by the service department in every aspect and especially by the service manager Moya who goes "above and beyond". Truly a wonderful, overall experience. More

I went to this dealership on a one way ticket the other day from over 4 hours away with a check in hand to purchase a 2011 GMC Yukon XL Denali vehicle. I had multiple issues dealing with them prior to goin day from over 4 hours away with a check in hand to purchase a 2011 GMC Yukon XL Denali vehicle. I had multiple issues dealing with them prior to going and was not sent all the proper angle pictures of the "problems". I was then sent the Purchase order from the finance manager that all seemed normal and legit but then I received the same Purchase order but this time it was in an email from my salesman (mentioned above) hand written and saying that I would get no warranty at all and the car was going to be sold to me "AS IS" Lets keep in mind that this is a 2011 vehicle with only 20K miles on it. After traveling this long distance and seeing the vehicle I would say that anyone with any common sense would clearly see that this vehicle has SEVERE WATER DAMAGE. I have several pictures showing how bad it is. I can't believe that this vehicle could possibly pass an inspection with how badly it is rusted out on the under carriage and on every possible component under the hood. The picture that is shown on the website for this picture is very deceiving. BEWARE! I feel like I was taken advantage of and duped into trying to sell me this car. Very unethical! The corrosion on this vehicle runs on the undercarriage and chassis from the very front to the very back of the vehicle. The rust is also on every possible metal component under the hood all the way up to the top. There is also rust under the steering column inside the vehicle. In addition the balancing weights that are on the rims of the tires .... also rusted out. The chrome from the rims is all peeling off. Worse than that is that the passenger side rear wheel shows a good normal tire with a non rusted weight on their website and that particular time when I was at the dealership has NO WEIGHT on it at all proving that that unless they have some crazy story for this the picture they have posted on the internet is not the vehicle I looked at on their lot! A Dealership that operates like this should be shut down! This is not an inexpensive vehicle and I don't know how these people can sleep at night engaging in these types of business practices! Thank god I caught on to this and didn't give them my hard earned money! More

Mitch was a great sales consultant. He was very patient and accommodating. The car came out the way as expected. He also demonstrated all of the features of the car to us which enable us to take advantage and accommodating. The car came out the way as expected. He also demonstrated all of the features of the car to us which enable us to take advantage to drive the car. I highly recommend to visit Mercedes Benz of Fairfield for those in the market for a Pre-Owned Mercedes Benz! More

The day that I walked into the dealership I did'nt expect to actually end up buying a car that day. Jacinth was great and her personality made my first time buying a car experience a memorable one. Sh expect to actually end up buying a car that day. Jacinth was great and her personality made my first time buying a car experience a memorable one. She was friendly, informative, and patient. She made the process not just smooth, fast, and easy but exciting and fun. The day of pick-up for my new vehicle she had it there in the showroom with a bow on top making it the best present I've received and yet from myself. Her excitement for me mixed with my own made it feel like a miniature party for myself. She also sat with me and was my live manual book taking her time showing me every function of the vehicle. I'm all about customer service and she is the definition of great customer service. I recommend this dealership for anyone looking to buy a Mercedes because I was taken care of as if I was family and if she's available ask for Jacinth Samuels. More

I bought a certified pre-owned 2010 E350 from this dealership on April 8, 2013 . Mitch Clinton is the sales person that I worked with and he was great. He was friendly, professional, and most import dealership on April 8, 2013 . Mitch Clinton is the sales person that I worked with and he was great. He was friendly, professional, and most importantly, let the car sell itself. When I came to pick up the car, I found it in spotless condition complete. Mitch explained each feature in detail, helped me set up the Bluetooth for my phone and away I went. Don Spillane was the business manager who finalized the transaction and again I was met with excellence. Don facilitated the financing and registration process with ease. Overall, my car buying experience exceeded my every expectation. As a side note, I had my previous car, a 1998 E320 serviced here since I bought it in 2006 and I have always had a positive experience. I look forward to my continued relationship with this dealership. More