Mercedes-Benz of Fairfield

Their customer service is the worst, the managers need more training, they lie to their customers...my car is under warranty and I have been having issues with the wiper..the wiper on the rt is very very slow m training, they lie to their customers...my car is under warranty and I have been having issues with the wiper..the wiper on the rt is very very slow more than the normal. also, the vehicle was in an accident previously however, Mercedes never mentioned it to me instead said it did not show up on car fax therefore there's nothing they can do about it...the drive seat makes a very loud noise when it goes up and down so does the steering wheel...again, they have yet to replace it or fix it....I think they do not want to spend the money on replacing it...I recently purchase another vehicle from Lexus in stead of giving the business to Mercedes ...they will never get any more business from me nor my family/friends.. they are the worst car dealership to purchase a vehicle from...they do not stand by their words....and can careless about the customer once you purchase a vehicle from them...its all great before the purchase but after you walk away its over for them...well this is just the beginning, I am going to mention my experience on every social media site/twitter you name it ...news channel 12 and def speak to my attorney...something this small that can be worked out...however, Mercedes prefer to receive bad comments instead of happy endings. More

awesome experience ! The salesman ( Mitch Clinton ) that I dealt with was amazing, very professional and helpful, Mitch even picked me up from the train and dropped me off The salesman ( Mitch Clinton ) that I dealt with was amazing, very professional and helpful, Mitch even picked me up from the train and dropped me off. He made the the experience pleasant. More

Kasey Curran 5?? Kasey Curran is truly a gem a very personable polite young man. Though new to MB he was quite knowledgeable! Overall a 5 star experience. Kasey Curran is truly a gem a very personable polite young man. Though new to MB he was quite knowledgeable! Overall a 5 star experience. More

Top Notch Sales I purchased a Certified Pre-Owned Mercedes C300 from this dealership. Kasey Curran was of the utmost assistance He was extremely knowledgeable and e I purchased a Certified Pre-Owned Mercedes C300 from this dealership. Kasey Curran was of the utmost assistance He was extremely knowledgeable and ensured top notch customer service. I highly recommend this dealership and Kasey Curran comes with the highest of accolades that I can bestow upon a salesperson. If you have an opportunity to work with him, I guarantee you will be pleased! More

Smooth Sailing A pleasure to buy a car here. Salesperson and Dealership are first rate. I would highly recommend buying from this dealership. I a repeat buyer at A pleasure to buy a car here. Salesperson and Dealership are first rate. I would highly recommend buying from this dealership. I a repeat buyer at Fairfield of Greenwich. More

Great! Wanted something very specific and they were able to find me an even better car, and left with a hot car and a great deal! Jacinth was incredibly pati Wanted something very specific and they were able to find me an even better car, and left with a hot car and a great deal! Jacinth was incredibly patient and always answered my questions promptly. I drove off the lot with a smile on my face! I will defenitly be back when my lease is up! More

Excelllent Experience This is an excerpt of a letter I sent direclty to Roger Pensky following the purchase of my car from Kasey... "I believe Kasey is new to your organiza This is an excerpt of a letter I sent direclty to Roger Pensky following the purchase of my car from Kasey... "I believe Kasey is new to your organization and he is someone you want to keep! He knows cars having literally grown up in a car dealership. He is easy going, informative and provides follow-up when he says he will. The next time I need a car I will look for Kasey. And I will admit I really don't enjoy the car buying experience but Kasey changed that. More

Kasey was attentive, friendly and very professional. He returned all calls promptly, and is an excellent representative of your dealership. Should the need arise in the future we would definitely look forw returned all calls promptly, and is an excellent representative of your dealership. Should the need arise in the future we would definitely look forward to working with him again. More

My experience with Fairfield Mercedes was exceptional on many levels; Pricing + Efficiency + Customer Service + Attention to Detail My Story; I have purchased several luxury cars in the past 10 years many levels; Pricing + Efficiency + Customer Service + Attention to Detail My Story; I have purchased several luxury cars in the past 10 years, and without exception, my CLA250 purchase (lease) was the easiest. I searched for a CLA250 around Washington DC for approximately 3 months with no luck. Some dealers were rude, others were ignorant. I happen to be in Connecticut and called Fairfield. Deal was done over the phone in 20minutes and took delivery with paperwork within 1hour. No hassles and no surprises; very smooth transaction. Vehicle: 2014 CLA250 Grey on Black Thanks Jacinth! ---Rashid More

I had a good experience with Mr. Al Aliyev to choose a car and gave me best price. See Mr. Al Aliyev in the sales department for the best five star service. car and gave me best price. See Mr. Al Aliyev in the sales department for the best five star service. More