Mercedes-Benz of Fairfield

Giles and Jacinth made sure all my needs were met. I LOVE MY SUV I purchased. I purchased my Enclave on December 17th 2021 and I have not had any issues.. I get a lot of compliments. Thank you b I LOVE MY SUV I purchased. I purchased my Enclave on December 17th 2021 and I have not had any issues.. I get a lot of compliments. Thank you both for all that you do to make sure your customers are happy.. keep up the good work 👏 🙌 More

Wish I could give zero stars to this service department. They are absolutely horrible at keeping you informed about what’s going on with your repair and completely unapologetic when called out on it. My They are absolutely horrible at keeping you informed about what’s going on with your repair and completely unapologetic when called out on it. My van sat there for 5 work days, untouched, because he service advisor was out and nobody covered his customers. After 4 years of putting up with crap service from this Penske dealership I will be finding a new service provider for my work vans and personal MB vehicles. I stopped buying new from them years ago. More

I had a wonderful experience purchasing my car from Mercedes-Benz of Fairfield. The process that Donovan Bargen and his manager Eric was stress-free and very pleasant. Also, when I went to do the paper Mercedes-Benz of Fairfield. The process that Donovan Bargen and his manager Eric was stress-free and very pleasant. Also, when I went to do the paperwork with KellyLynn, it could not be more delightful. The team was upfront and honest about everything every step of the way. They have gone way out of their way to ensure my needs are met. I would highly recommend working with this dealership when it comes to purchasing your next vehicle. Thanks again guys More

This is our third Mercedes and hopefully will be getting our fourth Mercedes in the near future. We have gone to Fairfield Mercedes for each one and will be going for our fourth. Always have had great expe our fourth Mercedes in the near future. We have gone to Fairfield Mercedes for each one and will be going for our fourth. Always have had great experiences. That is why we will be going back. More

Eric Brennan goes above and beyond. He is incredibly bright, polite and fielded all of my questions regarding a gorgeous E400 CPO wagon. He and his staff (Matthew Ansong) are superb. Great service and p bright, polite and fielded all of my questions regarding a gorgeous E400 CPO wagon. He and his staff (Matthew Ansong) are superb. Great service and professionalism. More

Only thing good is their loaners oil change $300.!!!do inspections and tell you how much to fix it even after their inspection when u have already have had it fixed inspections and tell you how much to fix it even after their inspection when u have already have had it fixed More

Great service for the initial purchase but unfortunately after sales service leave a lot to be desired. Took car back for a warranty claim. Had to wait 2 weeks for an appointment. No loan cars available as after sales service leave a lot to be desired. Took car back for a warranty claim. Had to wait 2 weeks for an appointment. No loan cars available as promised by sales rep for 2 months. Will not buy another car from here again More

amazing sales rep I just want to say everything that's going on with the pandemic and all it is fantastic to see the professionalism at this MB dealership. My salesman I just want to say everything that's going on with the pandemic and all it is fantastic to see the professionalism at this MB dealership. My salesman George Boccuzzi what's phenomenal. Unfortunately I wasn't able to buy a car this time around but I promise I will be back when I'm ready. More

Fairfield Mercedes Benz Service is Outstanding In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism. Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication. She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents. Toshe excels in communications and interactions which helps the customer make decisions with confidence. I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes. More

A Gem of A Service Center I visited the dealership and was extremely impressed by the professionalism and honesty, particularly of Juan Ramos, Service Advisor. They were promp I visited the dealership and was extremely impressed by the professionalism and honesty, particularly of Juan Ramos, Service Advisor. They were prompt, and efficient. I had recently had new tires put on the vehicle which caused two dshboardd lights to go on. The tire shop claimed I needed new sensors and my mechanic said the sensors were fine. He added air to the tires but the light continued to go on. He as puzzled and requested I make an appointment for a full evaluation of the issue. Fairfield Mercedes dealership tested the sensors, put air in the tires and the dashboard lights went off. They serviced my car as quickly as possible and were as honest and straightforward as possible. I will return when I have an issue with the car. More