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Mercedes-Benz of Fairfield
Fairfield, CT
170 Reviews
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Showing 170 reviews
October 19, 2011
Great professional people. John was very polite and understanding with our service time line since we use the vehicle for work. It was in and out just as he promised. Great dealer and great service a understanding with our service time line since we use the vehicle for work. It was in and out just as he promised. Great dealer and great service advisor. More
by Firstaidcooling
Employees Worked With
John Urresta
October 11, 2011
MAKING AN APPOINTMENT IS VERY EASY.EMERGENCY SERVICE IS IMMEDIATE REGULAR SERVICE IS QUICK. REMINDER OF APPOINTMENT IS HELPFUL. THEY EXPECT YOU WHEN YOU ARRIVE AND GREET YOU ACCORDINGLY. WAIT AREA IS VE IMMEDIATE REGULAR SERVICE IS QUICK. REMINDER OF APPOINTMENT IS HELPFUL. THEY EXPECT YOU WHEN YOU ARRIVE AND GREET YOU ACCORDINGLY. WAIT AREA IS VERY PLEASANT. YOUR ASSOCIATE PROVIDES STATUS REPORTS WITH EXCELLENT INFORMATION AS TO WHAT IS HAPPENING. QUALITY OF WORK IS EXCELLENT. PRICING IS COMPETITIVE. WHILE THE SERVICE EXCEEDS EXPERIENCE AT OTHER DEALERSHIPS. ALL MERCEDES DEALERSHIPS ARE NOT EQUAL THIS DEALERSHIP IS A TRUE EXCEPTION. THEY ARE VERY CONCERNED WITH THEIR CUSTOMERS AS EVIDENCED BY CUSTOMER COMMENTS WHILE WAITING. I HAVE BEEN A CUSTOMER SINCE OCTOBER 2005. RON HAVEN A SATISFIED CUSTOMER KEEP UP YOUR GREAT WORK More
by RON HAVEN
Employees Worked With
john distefano + john antalak
October 10, 2011
I have my auto sevices done at this location. John was very polite and profesional. He made sure the work was done very efficient. He made sure I understood what has been done to my car and what needed very polite and profesional. He made sure the work was done very efficient. He made sure I understood what has been done to my car and what needed to be done with my car. I am sure I shall be back to this place to have the auto services. More
by liuaudrey
Employees Worked With
John Urresta
October 09, 2011
I recently bought my first MB...a pre-owned certified 2008 CLK 350 convertible. What a beautiful car! I never imagined I would be driving such a nice car. Jacinth helped me through the entire process wit 2008 CLK 350 convertible. What a beautiful car! I never imagined I would be driving such a nice car. Jacinth helped me through the entire process with the professionalism and knowledge of the vehicle. She made me feel very comfortable. This was my first experience with Mercedes Benz of Fairfield and I am impressed. I would expect nothing less from a Mercedes Benz dealer. The high quality of these cars is impressive. I will be back when its time to upgrade. More
by Benz Buyer
Employees Worked With
Jacinth Samuels
October 08, 2011
I am impressed with the facility, which is the nicest service center anywhere in the Fairfield County area. But more important the people have been exceptional. Moya is an absolute professional -- she service center anywhere in the Fairfield County area. But more important the people have been exceptional. Moya is an absolute professional -- she is someone I would whole heartedly recommend to friends and family alike. More
by PClaude
Employees Worked With
Moya Singh
October 04, 2011
Dave has a high caliber of professionalism that continues to please me. He is a joy to work with and most proficient in his knowledge of the product. In addition he is available to any concerns when I left to please me. He is a joy to work with and most proficient in his knowledge of the product. In addition he is available to any concerns when I left the dealership. I had some questions and he addressed them in quite an efficient manner. He is the quintessential professional. More
by basketball8peat
Employees Worked With
Dave Columb
October 04, 2011
John Urresta was my service advisor during my visit to your dealership last week. John was courteous, professional and thorough during his inspection of my Mercedes GLK 350. He took the time, even thoug your dealership last week. John was courteous, professional and thorough during his inspection of my Mercedes GLK 350. He took the time, even though it was very busy when I arrived, to listen to me and address the issues I had with my SUV. John told me what the timetable for the repairs would be and he made sure the loaner car I requested was ready as well. We also discussed having the dealership replace the rear window on my SUV which had been badly scratched during the recent hurricane. Unfortunately my insurance company and the dealership were unable to agree on pricing. The only negative during my entire experience with the dealership was when John's assistant, Moya, tried to insert herself into the mix. She was uninformed, unprofessional and her tone and tenor in her voicemail and emails left much to be desired. Management may want to be sure she is trained more thoroughly before having her deal with customers. Regards Drew OMalley More
by drew123
Employees Worked With
John Urresta
October 01, 2011
My wife and I have worked with Jacinth Samuels in the past and that is the reason there was no hesitation to work with her again. We had a pleasant experience with Mary, who was responsible for the busi past and that is the reason there was no hesitation to work with her again. We had a pleasant experience with Mary, who was responsible for the business aspect of the lease. Dimitri was courteous as well. More
by martya12
Employees Worked With
Jacinth Samuels
September 30, 2011
Jason has been outstanding in his professionalism, courtesy and expertise. I know that my vehicles and more importantly my family are in good hands with Jason! courtesy and expertise. I know that my vehicles and more importantly my family are in good hands with Jason! More
by Wynne
Employees Worked With
Jason Cogoni
September 29, 2011
My sales person was attentive to what we wanted and worked hard to get the best price for the car I wanted. The car was delivered quickly and my sales person was expert at teaching how to use all the o worked hard to get the best price for the car I wanted. The car was delivered quickly and my sales person was expert at teaching how to use all the onboard electronics. More
by Tom Torelli
Employees Worked With
Jacynth Samuels
