Mercedes-Benz of Fairfield

Jacinth is a terrific sales person. She's responsive, friendly, brings dealer sales to my attention and is easy to work with. The business manager, Don Spillane, also was easy to work with and friendly. friendly, brings dealer sales to my attention and is easy to work with. The business manager, Don Spillane, also was easy to work with and friendly. More

This was the second car we bought at this dealership! Customer service was excellent. Jacinth knew all about the car I wanted and explained everything I needed to know on the day we picked up the car. Customer service was excellent. Jacinth knew all about the car I wanted and explained everything I needed to know on the day we picked up the car. The showroom was clean and the experience was pleasant! More

My service experience at Mercedes/Fairfield, was greatly enhanced by being fortunate enough to have John Urresta as my Service Advisor. John was extremely helpful,personable and expressed a sincere concern enhanced by being fortunate enough to have John Urresta as my Service Advisor. John was extremely helpful,personable and expressed a sincere concern about my car's issues. In short, Mercedes of Fairfield is very fortunate to have such a high calibre asset, as John Urresta as a Service Advisor. A second kudo should go to Angel in the Service Department. He was very helpful in familiarizing me with the dealership's service program. More

I had a very positive experience. The sales rep, Jacinth Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper manageme Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper management and Don Spillane for letting me bring the car home without providing them with a title. I know this is very unusual and I would have been very disappointed if I had made the trip to Fairfield, CT in vain. Management also agreed to raise the price for my trade-in car which allowed me to go forward with the purchase. I highly recommend this dealer. More

I had a last minute need and I was completely satisfied with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary qu with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary questions I was asked prior to arrival to ensure they could solve my problem. More

Jacinth was professional and helpful. She took time Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair lia Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair liaison during the sales process to ensure I got what I wanted! More

From the moment I entered the service location the service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolv service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolving my problems with appropriate repairs and kept me abreast of the status of the repairs. Service is one the factors that make or break the reputation of a dealership. Because of john's level of service and commttment to my satisfaction I will, with out doubt, buy another MB from MB of Fairfield. This was an exemplary customer experience. More

The customer service was superb. Jacinth and Don made sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of mine come true. I am a proud owner of a new Mercedes Benz. Thanks! More

Dealing with car dealers does not rate very high with us and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth w and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth was very pleasant and efficient. We would not hesitate to deal with her or this dealership in the future. More

I brought in my car for an oil change, a paint issue with my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of m my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of my best expericencs at a service center, EVER! John Urresta, my service advisor was extremely friendly and helpful as well. Not only did he tend to my questions and concerns, but he also asked a mechanic by the name of Gonzalo Ugarte to answer my questions. I was really quite impressed by their "service excellence". Then off to get my loaner. I was helped there by a lady, Elena Miller. She was extremely helpful and informative as well. I was left wondering "WOW!! What a great team!" Thanks Guys!! Please keep up the good work! Larry More