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Mercedes-Benz of Fairfield

Fairfield, CT

4.6
185 Reviews

165 Commerce Drive

Fairfield, CT

06825

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Showing 185 reviews

May 16, 2012

It was really a pleasure to go through the whole sales process with John. From the time I called him to inquire about the car till the delivery he went out of his ways to provide information and help us m More

by arif413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Valentino
May 08, 2012

John was great. He was very thorough, very customer-oriented and was able to get the job done correctly the very first time. He's a great service manager. More

by DrSchwendner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Urresta
May 05, 2012

Jacinth was very professional, She made sure we understood all the terms of sales, saw all cars possible in our price range and guided us through the process, very patient in showing us how everyth More

by Tasha powell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacinth Samuels
May 04, 2012

Kudos to all members of the staff at Mercedes Benz of Fairfield, Service Dept. Was a great experience I started with John Urresta who moved way fast. They knew I was coming and everything was a big Go-G More

by macdape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Urresta, Mrs Miller, Moya Singh, Angelo and chinese mechanic
May 04, 2012

John was on top of the entire situation and kept me informed as the days past us by. He let me know what was what. Thanks John More

by ALMulakim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Uresta
May 03, 2012

I was pleased with the service I received and the professional attitude of all members of the staff at Fairfield Mercedes Benz. My experience was well worth the trip to your dealership. Thank you More

by Michael Barrachina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacinth, Finance and Used Car Manager
May 02, 2012

Jacinth was amazing! I went in looking for a car I saw published on their web site and it was sold the day before. She then introduced an even better car that just received to their inventory. That car wa More

by asf85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacinth Samuels
April 30, 2012

Unbelievable service and a warm reception from the entire staff. It was the most enjoyable experience from beginning to end. I would HIGHLY reccomend buying from Mercedes of Fairfield and Jacinth Samuels. More

by charesa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacinth Samuels adn Don Spililane
April 27, 2012

My service experience at Mercedes in Fairfield, was greatly enhanced by being lucky to have John Urresta as my advisor. John was extremely helpful and expressed a sincere concern about my car's issues. More

by KarolinaJohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Uresta
March 21, 2012

We met Gonzalo Ugarte through a friend and when we mentioned we were looking to get a new Mercedes (we already had a ML320 which we had purchased in California in 2001) he suggested we get in touch wi More

by kwisdom4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor John Urresta, Sales John Arizarani, Business Mgr Marion O'Halloran, Mechanic Gonzalo Ugarte
Mar 27, 2012 -

Mercedes-Benz of Fairfield responded

Hi Kristina and Ken, Thank you so much for your glowing review! We strive to be knowledgeable about our vehicles and aim to provide the best service possible. We greatly appreciate your feedback and are so happy to hear about your experience. Enjoy your new vehicle!

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