Mercedes-Benz of Fairfield

Jacinth was professional and helpful. She took time Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair lia Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair liaison during the sales process to ensure I got what I wanted! More

From the moment I entered the service location the service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolv service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolving my problems with appropriate repairs and kept me abreast of the status of the repairs. Service is one the factors that make or break the reputation of a dealership. Because of john's level of service and commttment to my satisfaction I will, with out doubt, buy another MB from MB of Fairfield. This was an exemplary customer experience. More

The customer service was superb. Jacinth and Don made sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of mine come true. I am a proud owner of a new Mercedes Benz. Thanks! More

Dealing with car dealers does not rate very high with us and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth w and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth was very pleasant and efficient. We would not hesitate to deal with her or this dealership in the future. More

I brought in my car for an oil change, a paint issue with my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of m my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of my best expericencs at a service center, EVER! John Urresta, my service advisor was extremely friendly and helpful as well. Not only did he tend to my questions and concerns, but he also asked a mechanic by the name of Gonzalo Ugarte to answer my questions. I was really quite impressed by their "service excellence". Then off to get my loaner. I was helped there by a lady, Elena Miller. She was extremely helpful and informative as well. I was left wondering "WOW!! What a great team!" Thanks Guys!! Please keep up the good work! Larry More

John Urresta was professional and courteous. He made me feel as though my business was genuinely appreciated. He took the time to explain the work that was done on my car and assured me that the problems h feel as though my business was genuinely appreciated. He took the time to explain the work that was done on my car and assured me that the problems had been repaired. More

We worked with Jacinth last time we purchased a vehicle and were very pleased. While Jacinth remembered to keep in touch with us as our lease was coming up she also would periodically send e-mails to say " and were very pleased. While Jacinth remembered to keep in touch with us as our lease was coming up she also would periodically send e-mails to say "Hello". She showed extreme interest in keeping us as customers and was able to get us a lease price that we considered very good. We have leased many cars over the years and Jacinth has proven to be the best and most attentive sales person we have encountered. She is a pleasure to deal with. More

I was in the market for a new vehicle and I had previously contacted numerous other dealerships and none of them were as good as Fairfield. My saleperson was Jacinth Samuels and she was tremendous previously contacted numerous other dealerships and none of them were as good as Fairfield. My saleperson was Jacinth Samuels and she was tremendous. I have purchased many new vehicles in the past and she made this experience the best of them all. I will definitley return to Fairfield Mercedes to prchase another vehicle in the future and I cannot thank Miss Samuels enough for making this purchase such a wonderful experience. More

I did a lot of research prior to purchasing this car. I had narrowed it down to the BMW 7 series, the Porsche Panamara and the Lexus 400 series. I was determined to take the Lexus since it was very nice a had narrowed it down to the BMW 7 series, the Porsche Panamara and the Lexus 400 series. I was determined to take the Lexus since it was very nice and much less expensive. Due to a big price difference, I had actually told Jacinth that I was moving on to another car and I thanked her for trying to keep me as a Mercedes customer. Jacinth, however, would not give up and was relentless in finding a way for me to continue as a Mercedes customer. She was able to show me the higher value that the S550 had over the other cars and eventually I did decide to stay with the Mercedes. She was very professional and knowlegeable about the car. I'm a very happy Mercedes customer. Herbert K. Parker More

This was by far is one of the best, nay, the best MB experience that I’ve had since I’ve become a loyal MB owner in early 2000's. And I say this with outmost respect for all of the dealers and the wond experience that I’ve had since I’ve become a loyal MB owner in early 2000's. And I say this with outmost respect for all of the dealers and the wonderful work that they do. I've used many MB dealers and Fairfield MB services department as well as the sales department have been superb and have gone way beyond what I would ever expect. Special thanks to the great General Manager - Eric Fertis, who unequivocally had come to my rescue when I had to replace 3 tires due to road hazards and insurance was extremely hesitant to cover the replacement cost and labor. Also I am ashamed to tell my friends how much I am paying for my fully loaded CLK 550 lease that Eric had extended to me while I was shopping for new lease 2 years ago. No dealer and I mean that came even close to the price that I am paying. Believe me when I say that I had called about 80% of dealers countrywide to see if they could beat this price. All the dealers I spoke with were interested in this sale as the car was still unallocated and seating at Port, but after I told them what the price was they all anonymously told me that I should run to the deal and take the car as they would not believe that this was a real offer. In fact many had asked for me to provide them with proof and one even made a bet with me that if I were to prove to them that I am paying this price they would tint my windows for free. Guess what! Now I have a white CLK 550 with professionally tinted windows and it looks great!!! So in conclusion, not only did the sales department go beyond what I expected so did/does the Service department. Oh and one other thing, I love their courtesy cars and how available they are. Just to put my comments in perspective here is a list of all the MB dealers that I’ve dealt with in the past 10 years and Fairfield by far is the best. Rallye Motors Sovereign Motors Helms Bros Mercedes-Benz Manhattan Lakeview Auto Silver Star Motors Mercedes-Benz of Greenwich Mercedes-Benz of Danbury I hope this helps anyone who is looking for a great dealer, be it service or sales. More