Mercedes-Benz of Eugene - Service Center

Shawn in the service department goes above and beyond to fit me in when my car is needing any kind of attention. fit me in when my car is needing any kind of attention. More

Great to work with, I appreciate their professionalism and promptness. Have had good experiences with the service department and promptness. Have had good experiences with the service department More

Outstanding very thoughtful and conscientious. Thank you also for listening to personal desires. See you again. Thank you also for listening to personal desires. See you again. More

My first visit to Mercedes-Benz of Eugene was a positive experience thanks to the stewardship of Sean in the service dept. He was straight-forward in explaining my issue and I had confidence that the correc experience thanks to the stewardship of Sean in the service dept. He was straight-forward in explaining my issue and I had confidence that the correct service was going to be rendered. Sean efficiently handled my warranty policy and provided the correct information. I feel fortunate to have found an honorable service. Thanks again Sean. I will count on your guidance. Richard DeGeorge More

The service writer was not honest with me about the problems with the car. He told me one thing when authorizing the amount, then changed his story when I came to pick up the car. Cost me $1000s to jus problems with the car. He told me one thing when authorizing the amount, then changed his story when I came to pick up the car. Cost me $1000s to just have to redo what they did. More

This is the best dealership I've ever worked with. Shawn Bennett goes above and beyond to make sure my vehicle is taken care of. I use my sprinter van for long travel on work trips and am confident Shawn Bennett goes above and beyond to make sure my vehicle is taken care of. I use my sprinter van for long travel on work trips and am confident with my vehicles performance because I am well taken care of. More

They got my car in promptly, and did an excellent job with the work they performed. Jason kept us informed as to the progress. with the work they performed. Jason kept us informed as to the progress. More

Always extremely attentive and expedient. I have another car so I was not in a rush to get my Mercedes back from service. I have another car so I was not in a rush to get my Mercedes back from service. More

I took my car to the dealer since my Mercedes model has a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I approved. After a $195 transmission diagnosis and a subsequent $195 general mechanic diagnosis, my new quote included a new transmission, new brakes, new belts, and a handful of other suggested repairs. Some repairs could be delayed (a/c compressor). I picked up the car and took to a local/reputable repair shop and had repairs made there. The transmission was low in fluid. The front brakes were replaced, while the rear brakes were in good condition. The belts were also in good condition. For the completed repairs, I paid $895. For the same repairs, Eugene Mercedes quoted $9915! And I got to pay $390 for mostly misdiagnosed service. More

Ml 350 service. At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Tim At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Time lost on these items is significant and confidence in MB Eugene lost as well. A complete failure in service, More