Back

Mercedes-Benz of Eugene - Service Center

Eugene, OR

4.7
87 Reviews

87 Reviews of Mercedes-Benz of Eugene - Service Center

Sort by
October 05, 2023

Great customer service, Matt is a fave! Always making sure my needs are met. Always nice to have my car spiffed up before they return it as well! More

by JENNE0
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amelia is so kind
Oct 05, 2023 -

Mercedes-Benz of Eugene responded

Thank you for your review. Matt is a great advocate for our company. We look forward to your next visit. Wyatt Stoppard Parts and Service Director Mercedes Benz of Eugene

October 05, 2023

Shawn is really consistent and helpful when I come in for maintenance. I drive from Bend and so getting service done same day is crucial. The team does a great job making sure I get great care and am safe More

by nelson.ad05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the 5-star rating! We're glad to know that Shawn and our team at Mercedes-Benz of Eugene have been able to provide you with helpful service. We'll see you next time! Have a great ride!

October 03, 2023

Great service and great customer service. My car is running great and they return it super clean. More

by A.Pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Mercedes-Benz of Eugene responded

Thank you for your kind words. Our team is working to be the Best in our industry !! Ralph Parshall General Manager

September 28, 2023

Jayson is excellent in explaining issues and correction path! Work was done on time and complete More

by GOVERGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gunner, Ralph Parshall
Oct 04, 2023 -

Mercedes-Benz of Eugene responded

Thank you, Jason works hard to me your expectations daily. Regards, Ralph Parshall General Manager

September 23, 2023

Great service and staff. Helpful, knowledgeable, prompt. My SUV was washed and cleaned and looked great when I picked it. More

by RAYMOND.NEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Parshall, Wyatt Stoppard
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

We are happy to help you. thank you for choosing us. Wyatt Stoppard Parts and Service Director

Oct 04, 2023 -

Mercedes-Benz of Eugene responded

Mr. Nehl, Thank you for your response and your trust in what we do. Best regards, Ralph Parshall General Manager

September 23, 2023

Brought my Sprinter in for its regular annual service, they also repaired a recently burned out headlight and some rodent damaged insulation in the engine compartment. It's a no-hassle experience going th More

by jimswirz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

We are delighted to serve you and look forward to your next visit. Wyatt Stoppard Parts and Service Director

September 23, 2023

I've purchased cars from dealers where I wouldn't use their service their service department because I didn't trust them. I've purchased several several Mercedes from MB of E. No pressure. Totally ple More

by JAZZMEOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Thank you for giving us the chance to earn your trust. Matt is a great ambassador for our company and we are happy to hear he takes such good care of you. see you next time. Wyatt Stoppard Parts and Service Director

September 22, 2023

excellent service all around keep up the good work great place to take your car More

by ANIMALGIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the endorsement. I am glad you choose us to service your vehicle. Wyatt Stoppard Parts and Service Director

September 22, 2023

Jason continues to provide excellent customer service and support and the technicians very efficient and skilled with their diagnostics and repairs. Although I could find local mechanics who would do th More

by STERNBERGJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Jason is a valuable asset to our company. We are pleased to know that you are in good hands when you come here. Keep an eye out in your mail/email as we send coupons for service to our loyal customers. Wyatt Stoppard Parts and Service Director

September 21, 2023

The service department of Eugene's Mercedes Benz met our every need! The team met us immediately upon drive-up, their greeting was extremely courteous and friendly. They listened to our needs, explained th More

by ATMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mercedes-Benz of Eugene responded

We love what we do and it is nice when we get such great feedback that reflects our efforts. Thank you for your business. Wyatt Stoppard Parts and Service Director

...
6
...