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Mercedes-Benz of Eugene - Service Center

Eugene, OR

4.7
83 Reviews

83 Reviews of Mercedes-Benz of Eugene - Service Center

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September 23, 2023

Great service and staff. Helpful, knowledgeable, prompt. My SUV was washed and cleaned and looked great when I picked it. More

by RAYMOND.NEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Parshall, Wyatt Stoppard
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

We are happy to help you. thank you for choosing us. Wyatt Stoppard Parts and Service Director

Oct 04, 2023 -

Mercedes-Benz of Eugene responded

Mr. Nehl, Thank you for your response and your trust in what we do. Best regards, Ralph Parshall General Manager

September 23, 2023

Brought my Sprinter in for its regular annual service, they also repaired a recently burned out headlight and some rodent damaged insulation in the engine compartment. It's a no-hassle experience going th More

by jimswirz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

We are delighted to serve you and look forward to your next visit. Wyatt Stoppard Parts and Service Director

September 23, 2023

I've purchased cars from dealers where I wouldn't use their service their service department because I didn't trust them. I've purchased several several Mercedes from MB of E. No pressure. Totally ple More

by JAZZMEOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Thank you for giving us the chance to earn your trust. Matt is a great ambassador for our company and we are happy to hear he takes such good care of you. see you next time. Wyatt Stoppard Parts and Service Director

September 22, 2023

excellent service all around keep up the good work great place to take your car More

by ANIMALGIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the endorsement. I am glad you choose us to service your vehicle. Wyatt Stoppard Parts and Service Director

September 22, 2023

Jason continues to provide excellent customer service and support and the technicians very efficient and skilled with their diagnostics and repairs. Although I could find local mechanics who would do th More

by STERNBERGJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Eugene responded

Jason is a valuable asset to our company. We are pleased to know that you are in good hands when you come here. Keep an eye out in your mail/email as we send coupons for service to our loyal customers. Wyatt Stoppard Parts and Service Director

September 21, 2023

The service department of Eugene's Mercedes Benz met our every need! The team met us immediately upon drive-up, their greeting was extremely courteous and friendly. They listened to our needs, explained th More

by ATMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mercedes-Benz of Eugene responded

We love what we do and it is nice when we get such great feedback that reflects our efforts. Thank you for your business. Wyatt Stoppard Parts and Service Director

September 19, 2023

Matt was very curteous and took time to answer all my questions. I am very satisfied with the service I received More

by MLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Mercedes-Benz of Eugene responded

Thank you for choosing Mercedes Benz of Eugene. We are happy to help you with your vehicle needs and are very glad to hear Matt takes such great care of you. Wyatt Stoppard Service and Parts Director

September 18, 2023

Matt is the best! I really depend on him for my older car. The dealership has been great too. My appointments are on time and everyone is friendly, efficient and pro More

by JUDYMORTIMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Eugene responded

Thank you for such kind words. We are happy to have him here to help you. Wyatt Stoppard Service and Parts Director

September 16, 2023

I came in without an appointment and a flat tire. They worked me in and fixed my flat at no charge! They even offered to wash my vehicle. Best dealership I’ve ever known. More

by DHAKKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Parshall
Sep 16, 2023 -

Mercedes-Benz of Eugene responded

Dave, Thank you for your kind words. Clients like yourself are the reason we are successful ! Ralph Parshall General Manager Mercedes-Benz of Eugene

September 16, 2023

Excellent service i always love coming to visit. Everyone is so friendly and helpful. You are always willing to do the extra. More

by BELMARCOLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Eugene responded

Thank you so much. We are happy to be your dealer of choice and look forward to helping you in the future. Wyatt Stoppard Service and Parts Director

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