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Mercedes-Benz of Eugene - Service Center
Eugene, OR
89 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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89 Reviews of Mercedes-Benz of Eugene - Service Center
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July 26, 2024
When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More
by MH
July 26, 2024
Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More
by G
Employees Worked With
July 21, 2024
Knowledgeable staff. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. More
by Cmfh56
Employees Worked With
June 14, 2024
Great to work with, very friendly and efficient. Great communication. Shawn is great to deal with. Great communication. Shawn is great to deal with. More
by Bob P.
Employees Worked With
May 14, 2024
The dealership was Incredibly helpful to me they got my sprinter van and quickly and repaired it as quickly as possible. sprinter van and quickly and repaired it as quickly as possible. More
by ishmiel
Employees Worked With
May 14, 2024
Everything was handled very quickly and extremely courteously. Coming from SF Bay Area, the treatment was Eugene friendly! courteously. Coming from SF Bay Area, the treatment was Eugene friendly! More
by Jazz
Employees Worked With
May 10, 2024
Excellent service delivered efficiently and on time. Everyone working there is very courteous and friendly. Everyone working there is very courteous and friendly. More
by cbcarmony
Employees Worked With
May 09, 2024
First visit after moving to Eugene. The facility is clean, well maintained, and the staff is knowledgeable and friendly The facility is clean, well maintained, and the staff is knowledgeable and friendly More
by ejoepan
Employees Worked With
April 19, 2024
Great service on our RV Thorough and quicker than the estimated time. Sean the service adviser was particularly attentive and helpful. His explanations were clear and very helpful. Would definitely recom estimated time. Sean the service adviser was particularly attentive and helpful. His explanations were clear and very helpful. Would definitely recommend this service department to anyone More
by daniel
Employees Worked With
April 10, 2024
1st time customer. I was treated fairly and courteously.Nothing was promised however the work was done that day and within budget.I would recommend this Dealership. I was treated fairly and courteously.Nothing was promised however the work was done that day and within budget.I would recommend this Dealership. More
by shaneak1
Employees Worked With
