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Mercedes-Benz of Eugene - Service Center

Eugene, OR

4.7
87 Reviews

87 Reviews of Mercedes-Benz of Eugene - Service Center

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July 21, 2024

Knowledgeable staff. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. More

by Cmfh56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of Eugene responded

Thank you for the kind words! We're delighted to hear that our team at Mercedes-Benz of Eugene provided a positive experience. We look forward to seeing your Sprinter van again!

June 14, 2024

Great to work with, very friendly and efficient. Great communication. Shawn is great to deal with. More

by Bob P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of Eugene responded

Bob, thank you for the review! We're so glad you enjoyed working with Shawn & the team here at Mercedes-Benz of Eugene and we hope you won't hesitate to reach out if we can be of service again in the future. Take care!

May 14, 2024

The dealership was Incredibly helpful to me they got my sprinter van and quickly and repaired it as quickly as possible. More

by ishmiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Mercedes-Benz of Eugene responded

Hi Ishmiel! We're glad to know our team at Mercedes-Benz of Eugene was able to assist you with your Sprinter van promptly. Thanks for the positive feedback!

May 14, 2024

Everything was handled very quickly and extremely courteously. Coming from SF Bay Area, the treatment was Eugene friendly! More

by Jazz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Mercedes-Benz of Eugene responded

We're delighted to know that you had a swift and courteous experience at Mercedes-Benz of Eugene. Thanks for appreciating our friendly treatment, we aim to make every visit enjoyable! Safe travels back to the SF Bay Area!

May 10, 2024

Excellent service delivered efficiently and on time. Everyone working there is very courteous and friendly. More

by cbcarmony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of Eugene responded

We're glad to know you had a great experience with our team at Mercedes-Benz of Eugene! We always aim for efficiency and friendliness. Thanks for the positive feedback!

May 09, 2024

First visit after moving to Eugene. The facility is clean, well maintained, and the staff is knowledgeable and friendly More

by ejoepan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Mercedes-Benz of Eugene responded

Welcome to the area! We appreciate you giving our Mercedes-Benz of Eugene team an opportunity to earn your business and hope to see you again in the future. Take care!

April 19, 2024

Great service on our RV Thorough and quicker than the estimated time. Sean the service adviser was particularly attentive and helpful. His explanations were clear and very helpful. Would definitely recom More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Eugene responded

Hi Daniel! We're glad to know that you had a great experience with Sean and our service team at Mercedes-Benz of Eugene. We appreciate your recommendation! Safe travels in your RV.

April 10, 2024

1st time customer. I was treated fairly and courteously.Nothing was promised however the work was done that day and within budget.I would recommend this Dealership. More

by shaneak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Mercedes-Benz of Eugene responded

We're so glad to have had the opportunity to serve you at Mercedes-Benz of Eugene. It's great that your first experience with us was a positive one! We appreciate your recommendation and look forward to seeing you again in the future. Take care!

April 09, 2024

Was met as I pulled into the staging area, answered some questions and they got right on it. Was a simple update they performed and a quick wash , very easy and as always treated very well. More

by rmath82058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Britton Schroeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Ivey
Apr 09, 2024 -

Mercedes-Benz of Eugene responded

It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words. We'll see you next time! - Mercedes-Benz of Eugene

March 19, 2024

Great service, Sean was very helpful. My Car was ready when promised. Was washed and clean More

by Gloriatyree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Mercedes-Benz of Eugene responded

Hi Gloria! Thank you for leaving us this five-star review and kind words about Sean from our service team at Mercedes-Benz of Eugene! We'll see you next time!

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