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Mercedes-Benz of Eugene - Service Center
Eugene, OR
87 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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87 Reviews of Mercedes-Benz of Eugene - Service Center
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September 11, 2024
Jason has always welcome us and been professional while taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. More
by h2ostop
Employees Worked With
September 10, 2024
They used be very committed to providing exceptional service where I was proud to tell people about. They have failed me. Not much communication and I don’t pull have never let a customer go home with service where I was proud to tell people about. They have failed me. Not much communication and I don’t pull have never let a customer go home with a dirty car. I’m not happy when I found sap on my hood and windshield. Super disappointed My expectations were too high for spending nearly $4k on my last visit? More
by Genie4jan
Employees Worked With
September 06, 2024
It took two days to do a two hour job. They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a little condescending. More
by Mr. disappointed
August 23, 2024
Very helpful was able to fill in when I dropped off my car for service car for service More
by jamesryan01
Employees Worked With
August 22, 2024
The service representatives are excellent enjoyed the experience.. appointment was on time and the car was ready at the estimated time experience.. appointment was on time and the car was ready at the estimated time More
by jamesryan01
Employees Worked With
August 06, 2024
Prompt professional & very polite service. Waiting was very clean & lots of refreshments to choose from. Waiting was very clean & lots of refreshments to choose from. More
by Garry Dhanju
July 26, 2024
Courteous staff, fast service, professional, easy location to get in and out. The staff always goes the extra mile to guarantee customer service. location to get in and out. The staff always goes the extra mile to guarantee customer service. More
by rex
Employees Worked With
July 26, 2024
I couldn't find my current insurance info so I would be able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can! My service was taken care of and my car was washed and ready earlier than I had planned; Matt called me to tell me they were finish and to pick up my car when ever it was convenient for me. I had to pick my husband up from the airport first so we both picked up my car together. We had a nice chat with Matt and left; it couldn't have worked out better! More
by April
July 26, 2024
When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More
by MH
July 26, 2024
Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More
by G
Employees Worked With
