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Mercedes-Benz of Eugene - Service Center
Eugene, OR
83 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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83 Reviews of Mercedes-Benz of Eugene - Service Center
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August 22, 2024
The service representatives are excellent enjoyed the experience.. appointment was on time and the car was ready at the estimated time experience.. appointment was on time and the car was ready at the estimated time More
by jamesryan01
Employees Worked With
August 06, 2024
Prompt professional & very polite service. Waiting was very clean & lots of refreshments to choose from. Waiting was very clean & lots of refreshments to choose from. More
by Garry Dhanju
July 26, 2024
Courteous staff, fast service, professional, easy location to get in and out. The staff always goes the extra mile to guarantee customer service. location to get in and out. The staff always goes the extra mile to guarantee customer service. More
by rex
Employees Worked With
July 26, 2024
I couldn't find my current insurance info so I would be able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can! My service was taken care of and my car was washed and ready earlier than I had planned; Matt called me to tell me they were finish and to pick up my car when ever it was convenient for me. I had to pick my husband up from the airport first so we both picked up my car together. We had a nice chat with Matt and left; it couldn't have worked out better! More
by April
July 26, 2024
When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More
by MH
July 26, 2024
Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More
by G
Employees Worked With
July 21, 2024
Knowledgeable staff. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. More
by Cmfh56
Employees Worked With
June 14, 2024
Great to work with, very friendly and efficient. Great communication. Shawn is great to deal with. Great communication. Shawn is great to deal with. More
by Bob P.
Employees Worked With
May 14, 2024
The dealership was Incredibly helpful to me they got my sprinter van and quickly and repaired it as quickly as possible. sprinter van and quickly and repaired it as quickly as possible. More
by ishmiel
Employees Worked With
May 14, 2024
Everything was handled very quickly and extremely courteously. Coming from SF Bay Area, the treatment was Eugene friendly! courteously. Coming from SF Bay Area, the treatment was Eugene friendly! More
by Jazz
Employees Worked With
