Mercedes-Benz of Eugene - Service Center

What i truly love about this dealership, everyone is friendly, helpful and patient. Thank you. friendly, helpful and patient. Thank you. More

I have always found that Jason of Mercedes-Benz Eugene has been knowledgeable and extremely honest with the work that I need to have done. I trust him and the dealership completely has been knowledgeable and extremely honest with the work that I need to have done. I trust him and the dealership completely More

Very responsive and knowledgeable. Matt is able to explain everything related to our S550. Thank you Matt! Matt is able to explain everything related to our S550. Thank you Matt! More

Jason has always welcome us and been professional while taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. More

They used be very committed to providing exceptional service where I was proud to tell people about. They have failed me. Not much communication and I don’t pull have never let a customer go home with service where I was proud to tell people about. They have failed me. Not much communication and I don’t pull have never let a customer go home with a dirty car. I’m not happy when I found sap on my hood and windshield. Super disappointed My expectations were too high for spending nearly $4k on my last visit? More

It took two days to do a two hour job. They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a little condescending. More

The service representatives are excellent enjoyed the experience.. appointment was on time and the car was ready at the estimated time experience.. appointment was on time and the car was ready at the estimated time More

Prompt professional & very polite service. Waiting was very clean & lots of refreshments to choose from. Waiting was very clean & lots of refreshments to choose from. More

Courteous staff, fast service, professional, easy location to get in and out. The staff always goes the extra mile to guarantee customer service. location to get in and out. The staff always goes the extra mile to guarantee customer service. More

I couldn't find my current insurance info so I would be able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can! My service was taken care of and my car was washed and ready earlier than I had planned; Matt called me to tell me they were finish and to pick up my car when ever it was convenient for me. I had to pick my husband up from the airport first so we both picked up my car together. We had a nice chat with Matt and left; it couldn't have worked out better! More