Mercedes-Benz of Eugene

I took my car to the dealer since my Mercedes model has a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I approved. After a $195 transmission diagnosis and a subsequent $195 general mechanic diagnosis, my new quote included a new transmission, new brakes, new belts, and a handful of other suggested repairs. Some repairs could be delayed (a/c compressor). I picked up the car and took to a local/reputable repair shop and had repairs made there. The transmission was low in fluid. The front brakes were replaced, while the rear brakes were in good condition. The belts were also in good condition. For the completed repairs, I paid $895. For the same repairs, Eugene Mercedes quoted $9915! And I got to pay $390 for mostly misdiagnosed service. More

MB Eugene does a terrific job making the car buying & maintaining process comfortable. Easton made our purchase process the easiest. I appreciated the time he took to walk us through various vehicles via maintaining process comfortable. Easton made our purchase process the easiest. I appreciated the time he took to walk us through various vehicles via video, and preparing the one we chose ready to go when we came to test drive. He made sure the purchasing process was as convenient & professional as possible for us! More

Ml 350 service. At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Tim At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Time lost on these items is significant and confidence in MB Eugene lost as well. A complete failure in service, More

Easton was knowledgeable, friendly and helpful. The whole car buying process was smooth and easy. The whole car buying process was smooth and easy. More

Easton and the whole team at Mercedes Benz Eugene gave exceptional customer service. We would highly recommend them. They seem like a smaller lot but really that’s the best part about it. Everyone we enco exceptional customer service. We would highly recommend them. They seem like a smaller lot but really that’s the best part about it. Everyone we encountered greeted us and that really says a lot. More

Easton is a pleasure to work with and knows the products which was helpful to make a decision. MB of Eugene is my favorite dealership because they are led by a GM/owner that embodies integrity and supports which was helpful to make a decision. MB of Eugene is my favorite dealership because they are led by a GM/owner that embodies integrity and supports his staff. Easton represents these same principles. I highly recommend giving Easton a call for product information or any inquires about MB. The best store in Eugene with the best people! More

Great service. I love the personal touches they provide and their staff is extremely friendly. I love the personal touches they provide and their staff is extremely friendly. More

I have been buying cars from this dealership for over 20 years. They are honest and dependable. I would never go anywhere else to purchase a new or used vehicle. years. They are honest and dependable. I would never go anywhere else to purchase a new or used vehicle. More

Quick to come to vehicle when you pull in. The check in area being covered is appreciated. Never seen waiting room. Always offered a free shuttle to wherever I want to go and will pick you up The check in area being covered is appreciated. Never seen waiting room. Always offered a free shuttle to wherever I want to go and will pick you up when you ask. They will also pick you up after your vehicle is finished. More

Car needed additinal repair which was to take one additional day apparently after repair was started MB found out they did not have all the parts. Seems like someone should have confirm all parts wer additional day apparently after repair was started MB found out they did not have all the parts. Seems like someone should have confirm all parts were on hand More