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Mercedes-Benz of Eugene

Eugene, OR

4.7
103 Reviews
Welcome to Mercedes-Benz of Eugene Whether it is your first time visiting our dealership or you are a satisfied returning client, you can always expect us to provide you with an unparalleled experience. At our dealership, we’re committed to providing quality customer care and to delivering the optimum ownership experience. Our commitment to excellence does not end with the sale. We strive to create lifelong relationships, which is why when you choose Mercedes-Benz of Eugene, we consider you a member of our family. We’re proud of the premium German engineering and design work that goes into each Mercedes-Benz vehicle we sell, and we’re committed to reflecting that quality in everything we do. This begins with our sales process and it continues with our simple financing process. We’re happy to share that passion with everyone here, too, and we hope you’ll consider checking out exactly what we do daily. The team at Mercedes-Benz of Eugene is happy to give back to the people and communities around us. Over the years, our community involvement has included support for Sacred Heart Medical Foundation, The Child Center, New Hope Christian College, The Relief Nursery, University of Oregon Foundation, The John G. Shedd Institute for the Arts, and more. At Mercedes-Benz of Eugene, you can expect to discover an outstanding selection of world-class luxury vehicles, a beautiful showroom, and outstanding customer service, maintenance, and repair work. Our dealership is conveniently located at 2200 Martin Luther King Jr. Blvd in Eugene, OR. Contact us for a test drive today.
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2200 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 103 reviews

May 09, 2023

I was able to buy my car easily through a series of texts and emails. The process was pretty simple. More

by brooke.gu3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Mercedes-Benz of Eugene responded

Congratulations on the new vehicle! We are thrilled that our Mercedes-Benz of Eugene team was able to make the sales process so simple for you. Have a great day and enjoy the ride!

March 28, 2023

Easton helped with the entire buying process of my new Mercedes. From looking at various models with him to working with their finance department - the experience was seamless. Highly recommend! More

by omonjaras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you again down the road!

March 07, 2023

Staff is Professional, dealership clean, good selection of cars, there was no pressure to buy More

by kriskelso7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Ivey, Robert Wilson
Mar 07, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you again down the road!

March 05, 2023

Always extremely attentive and expedient. I have another car so I was not in a rush to get my Mercedes back from service. More

by SUSAN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Parshall
Mar 06, 2023 -

Mercedes-Benz of Eugene responded

Thank you for leaving Mercedes-Benz of Eugene this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and perform your service! Have a great day and keep us in mind for any future needs!

March 05, 2023

They got my car in promptly, and did an excellent job with the work they performed. Jason kept us informed as to the progress. More

by YLWLAB4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Mercedes-Benz of Eugene responded

It's great to hear that Jason took such great care of you! Thank you for choosing Mercedes-Benz of Eugene and for sharing your experience. Safe travels ahead!

February 28, 2023

Easton was incredibly helpful in getting my MercedesMe App account set up and connected to my car. Thanks Easton! More

by samantha.snyder
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Mercedes-Benz of Eugene responded

Samantha, thank you for the review! We are so glad to hear that Easton delivered such a successful experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Eugene!

February 22, 2023

I took my car to the dealer since my Mercedes model has a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I a More

by OREGONSOONER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bennett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Mercedes-Benz of Eugene responded

We strive for excellent service and fair prices for our customers and I am sorry to hear you feel we did not provide that. We want customers to feel confident in our service work and I apologize for any miscommunication. You brought your vehicle in for low transmission fluid. Your transmission is a sealed unit and therefore if low on fluid it could be leaking amongst other possible issues. Upon diagnosis we found fluid leaks at your transmission and internal faults in the transmission computer for gears slipping which indicates non-repairable internal damage. $8250.00 of that $9915.00 of recommended repairs that you speak of was for a transmission replacement due to damage caused by low fluid because of transmission leaks. We feel that any repair to the transmission at this point would be temporary and not cost-effective. Additionally, we informed you that rear brakes will need future attention and provided an estimate accordingly. If you would like to discuss your recommendations and diagnosis further, please reach out to me directly and I would be happy to go over our findings. Best, Wyatt Stoppard - Service Manager - 541-687-8888

February 21, 2023

MB Eugene does a terrific job making the car buying & maintaining process comfortable. Easton made our purchase process the easiest. I appreciated the time he took to walk us through various vehicles via More

by Chelseahopkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Mercedes-Benz of Eugene responded

Your review is music to our ears! We're elated that Easton and the rest of the Mercedes-Benz of Eugene team have delivered professional service that's made your experience seamless. When a customer says words like this, we know we're doing things right. Thank you for all your support!

February 20, 2023

Easton was knowledgeable, friendly and helpful. The whole car buying process was smooth and easy. More

by troffice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britain
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Easton and the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you back again down the road!

February 20, 2023

Ml 350 service. At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Tim More

by DRWAGNER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

Your review is very upsetting to read and does not reflect the attentive service I expect from our team. We take claims like this seriously and I would like to discuss your experience with you directly. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Wyatt Stoppard - Service Manager - 541-687-8888

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