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Mercedes-Benz of Eugene
Eugene, OR
107 Reviews
Welcome to Mercedes-Benz of Eugene
Whether it is your first time visiting our dealership or you are a satisfied returning client, you can always expect us to provide you with an unparalleled experience. At our dealership, we’re committed to providing quality customer care and to delivering the optimum ownership experience. Our commitment to excellence does not end with the sale. We strive to create lifelong relationships, which is why when you choose Mercedes-Benz of Eugene, we consider you a member of our family.
We’re proud of the premium German engineering and design work that goes into each Mercedes-Benz vehicle we sell, and we’re committed to reflecting that quality in everything we do. This begins with our sales process and it continues with our simple financing process. We’re happy to share that passion with everyone here, too, and we hope you’ll consider checking out exactly what we do daily.
The team at Mercedes-Benz of Eugene is happy to give back to the people and communities around us. Over the years, our community involvement has included support for Sacred Heart Medical Foundation, The Child Center, New Hope Christian College, The Relief Nursery, University of Oregon Foundation, The John G. Shedd Institute for the Arts, and more.
At Mercedes-Benz of Eugene, you can expect to discover an outstanding selection of world-class luxury vehicles, a beautiful showroom, and outstanding customer service, maintenance, and repair work. Our dealership is conveniently located at 2200 Martin Luther King Jr. Blvd in Eugene, OR. Contact us for a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 PM - 5:00 AM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 107 reviews
July 26, 2024
When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More
by MH
July 26, 2024
Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More
by G
Employees Worked With
July 21, 2024
Knowledgeable staff. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. More
by Cmfh56
Employees Worked With
June 14, 2024
Great to work with, very friendly and efficient. Great communication. Shawn is great to deal with. Great communication. Shawn is great to deal with. More
by Bob P.
Employees Worked With
May 20, 2024
Wonderful overall - Experienced, professional, – very helpful and thoughtful – couldn’t ask for a better experience and purchasing a vehicle. helpful and thoughtful – couldn’t ask for a better experience and purchasing a vehicle. More
by jbquirion
Employees Worked With
Ralph Parshall, David Nylen, Wyatt Stoppard
May 14, 2024
The dealership was Incredibly helpful to me they got my sprinter van and quickly and repaired it as quickly as possible. sprinter van and quickly and repaired it as quickly as possible. More
by ishmiel
Employees Worked With
May 14, 2024
Everything was handled very quickly and extremely courteously. Coming from SF Bay Area, the treatment was Eugene friendly! courteously. Coming from SF Bay Area, the treatment was Eugene friendly! More
by Jazz
Employees Worked With
May 10, 2024
Excellent service delivered efficiently and on time. Everyone working there is very courteous and friendly. Everyone working there is very courteous and friendly. More
by cbcarmony
Employees Worked With
May 09, 2024
First visit after moving to Eugene. The facility is clean, well maintained, and the staff is knowledgeable and friendly The facility is clean, well maintained, and the staff is knowledgeable and friendly More
by ejoepan
Employees Worked With
April 19, 2024
Great service on our RV Thorough and quicker than the estimated time. Sean the service adviser was particularly attentive and helpful. His explanations were clear and very helpful. Would definitely recom estimated time. Sean the service adviser was particularly attentive and helpful. His explanations were clear and very helpful. Would definitely recommend this service department to anyone More
by daniel
Employees Worked With
