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Mercedes-Benz of Eugene
Eugene, OR
103 Reviews
Welcome to Mercedes-Benz of Eugene
Whether it is your first time visiting our dealership or you are a satisfied returning client, you can always expect us to provide you with an unparalleled experience. At our dealership, we’re committed to providing quality customer care and to delivering the optimum ownership experience. Our commitment to excellence does not end with the sale. We strive to create lifelong relationships, which is why when you choose Mercedes-Benz of Eugene, we consider you a member of our family.
We’re proud of the premium German engineering and design work that goes into each Mercedes-Benz vehicle we sell, and we’re committed to reflecting that quality in everything we do. This begins with our sales process and it continues with our simple financing process. We’re happy to share that passion with everyone here, too, and we hope you’ll consider checking out exactly what we do daily.
The team at Mercedes-Benz of Eugene is happy to give back to the people and communities around us. Over the years, our community involvement has included support for Sacred Heart Medical Foundation, The Child Center, New Hope Christian College, The Relief Nursery, University of Oregon Foundation, The John G. Shedd Institute for the Arts, and more.
At Mercedes-Benz of Eugene, you can expect to discover an outstanding selection of world-class luxury vehicles, a beautiful showroom, and outstanding customer service, maintenance, and repair work. Our dealership is conveniently located at 2200 Martin Luther King Jr. Blvd in Eugene, OR. Contact us for a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 103 reviews
August 23, 2024
Very helpful was able to fill in when I dropped off my car for service car for service More
by jamesryan01
Employees Worked With
August 22, 2024
The service representatives are excellent enjoyed the experience.. appointment was on time and the car was ready at the estimated time experience.. appointment was on time and the car was ready at the estimated time More
by jamesryan01
Employees Worked With
August 11, 2024
He went all out to help you through your purchase. Amazing gentleman that cares and take care of you through the whole process .Im referring him to everyone I kno . Good job excellent respectful and m Amazing gentleman that cares and take care of you through the whole process .Im referring him to everyone I kno . Good job excellent respectful and more . God bless you Eugene! More
by Boricua4261
Employees Worked With
Daniel alessi
August 06, 2024
Prompt professional & very polite service. Waiting was very clean & lots of refreshments to choose from. Waiting was very clean & lots of refreshments to choose from. More
by Garry Dhanju
July 26, 2024
Courteous staff, fast service, professional, easy location to get in and out. The staff always goes the extra mile to guarantee customer service. location to get in and out. The staff always goes the extra mile to guarantee customer service. More
by rex
Employees Worked With
July 26, 2024
I couldn't find my current insurance info so I would be able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can able to have a loaner car, and arrived about an hour late; I called and let them know my situation. They said no problem, just get here when you can! My service was taken care of and my car was washed and ready earlier than I had planned; Matt called me to tell me they were finish and to pick up my car when ever it was convenient for me. I had to pick my husband up from the airport first so we both picked up my car together. We had a nice chat with Matt and left; it couldn't have worked out better! More
by April
July 26, 2024
When I initially contacted this dealership about a known issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I issue with my make and model, the woman who answered the phone, Lisa, wasn't pleasant and short with me. Once the repair was determined necessary, I was told I would be contacted when the part, which was on back order at the time, arrived at the dealership. I waited an additional four weeks post the timeframe I was expected to hear back from them, and contacted the dealership. This was only for me to find out the part had been at the facility for some time, and who knows how long it would've been before I was notified of it. When I dropped off my vehicle for the repair, I was told I would be contacted later that day with a status. I waited until thirty minutes before they closed to call them myself. The person I spoke with told me the service people had left much earlier in the day, and I was left with no loaner options and had to navigate ride share to cover for this. Overall, the service was done, and done well. However, the journey to get this done was far too long, and unnecessarily complicated. More
by MH
July 26, 2024
Excellent service department. Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns Jason Cowdry, Service Manager, is very professional, responsive and listens to customer’s concerns More
by G
Employees Worked With
July 21, 2024
Knowledgeable staff. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. Friendly and professional I have had nothing but positive interactions with them. Would definitely bring my sprinter van back. More
by Cmfh56
Employees Worked With
June 14, 2024
Great to work with, very friendly and efficient. Great communication. Shawn is great to deal with. Great communication. Shawn is great to deal with. More
by Bob P.
Employees Worked With
