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Mercedes-Benz of Eugene

Eugene, OR

4.7
103 Reviews
Welcome to Mercedes-Benz of Eugene Whether it is your first time visiting our dealership or you are a satisfied returning client, you can always expect us to provide you with an unparalleled experience. At our dealership, we’re committed to providing quality customer care and to delivering the optimum ownership experience. Our commitment to excellence does not end with the sale. We strive to create lifelong relationships, which is why when you choose Mercedes-Benz of Eugene, we consider you a member of our family. We’re proud of the premium German engineering and design work that goes into each Mercedes-Benz vehicle we sell, and we’re committed to reflecting that quality in everything we do. This begins with our sales process and it continues with our simple financing process. We’re happy to share that passion with everyone here, too, and we hope you’ll consider checking out exactly what we do daily. The team at Mercedes-Benz of Eugene is happy to give back to the people and communities around us. Over the years, our community involvement has included support for Sacred Heart Medical Foundation, The Child Center, New Hope Christian College, The Relief Nursery, University of Oregon Foundation, The John G. Shedd Institute for the Arts, and more. At Mercedes-Benz of Eugene, you can expect to discover an outstanding selection of world-class luxury vehicles, a beautiful showroom, and outstanding customer service, maintenance, and repair work. Our dealership is conveniently located at 2200 Martin Luther King Jr. Blvd in Eugene, OR. Contact us for a test drive today.
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2200 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 103 reviews

October 29, 2024

I always have excellent service from this dealership. Very knowledgeable and accommodating. Would highly recommend using them for your service needs. More

by leonagelasio61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mercedes-Benz of Eugene responded

Thank you for the glowing recommendation! We're delighted to hear that our team at Mercedes-Benz of Eugene consistently provides knowledgeable and accommodating service. We look forward to assisting with your future needs!

October 22, 2024

I’m very satisfied with my visit to the dealership, They did an excellent job They even cleaned my car inside and out Also they provided me with a ride home back and forth Excellent job Mercedes Benz More

by Cruz Rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mercedes-Benz of Eugene responded

Cruz, we're delighted to hear about your positive experience at Mercedes-Benz of Eugene! It's great that our team went the extra mile with cleaning and transportation. Thank you for sharing your feedback!

October 19, 2024

Jason has always been upfront and professional and goes beyond to assist in my service needs on my class c coach. I live on the coast and typically have to spend the night before my appointment and Jason More

by felix.jaramillojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Mercedes-Benz of Eugene responded

Felix, it's fantastic to hear that Jason consistently provides top-notch service and goes the extra mile to accommodate your needs. Thank you for sharing this positive feedback and we'll see you next time! - The Mercedes-Benz of Eugene Team

October 19, 2024

What i truly love about this dealership, everyone is friendly, helpful and patient. Thank you. More

by Sinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Mercedes-Benz of Eugene responded

Sinda, thank you for the wonderful feedback about our team here at Mercedes-Benz of Eugene! We're grateful for your support and look forward to seeing you next time!

October 15, 2024

I have always found that Jason of Mercedes-Benz Eugene has been knowledgeable and extremely honest with the work that I need to have done. I trust him and the dealership completely More

by rick cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Mercedes-Benz of Eugene responded

Rick, thank you for sharing your trust in Jason and the team at Mercedes-Benz of Eugene! We're glad to hear about your positive experiences with us.

October 13, 2024

The overall experience was great no pressure quick and easy the only thing which was not great was the detailing job More

by rohlf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Voss
Oct 15, 2024 -

Mercedes-Benz of Eugene responded

Thank you for sharing your feedback about Mercedes-Benz of Eugene! We're glad to hear that the overall experience was smooth and pressure-free. We'll definitely look into improving our detailing services based on your input. Safe travels in your new vehicle!

September 20, 2024

Very responsive and knowledgeable. Matt is able to explain everything related to our S550. Thank you Matt! More

by Dakiblinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Mercedes-Benz of Eugene responded

Dakiblinger, we're glad to hear that Matt provided you with excellent service at Mercedes-Benz of Eugene. Enjoy your S550!

September 11, 2024

Jason has always welcome us and been professional while taking care of our vehicle. When we had an emergency during a vacation they got us in an out in record time. More

by h2ostop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Mercedes-Benz of Eugene responded

Thank you for sharing your experience! We're glad Jason and the team at Mercedes-Benz of Eugene could assist you promptly, especially during an emergency. Safe travels ahead!

September 10, 2024

They used be very committed to providing exceptional service where I was proud to tell people about. They have failed me. Not much communication and I don’t pull have never let a customer go home with More

by Genie4jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bennett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Mercedes-Benz of Eugene responded

Hello - my name is Britton Schroeder and I am the General Manager here at Mercedes-Benz of Eugene. Thank you for sharing this feedback from your recent visit. I apologize we were unable to meet and exceed your expectations. We strive to provide exceptional service and our hand washes for service customers are a big part of that. It also sounds like we failed in our communication with you as well. I apologize as that is not the way we do business. I'd be happy to make sure we set aside time to give you a proper wash on your vehicle and would love to hear from you. Please feel free to contact me at 541-687-8888.

September 06, 2024

It took two days to do a two hour job. They knew I was without a vehicle I only had One vehicle and needed my car fixed quickly. there was lousy communication. And the representative was a More

by Mr. disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Cowdry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Powelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bennett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Mercedes-Benz of Eugene responded

Hello, my name is Britton Schroeder and I am the General Manager here at Mercedes-Benz of Eugene. Thank you for taking the time to share your recent experience at our facility. I regret to hear that your experience was less than ideal. We strive to provide stellar customer service and we truly do care for each of our customers. We hope to have another opportunity to work with you in the future and I'd like to provide you with my phone number as well. Please feel free to contact me at 541-687-8888.

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